Reviews (169)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting international sales and customer satisfaction by efficiently managing duties and taxes, reducing cart abandonment. It's praised for its easy integration with Shopify, upfront duty and tax calculations, and streamlining deliveries. The app also features a smooth onboarding process and responsive support, making it ideal for businesses aiming to expand globally.

August 3, 2021

Zonos has been a very valuable addition to our site and allows us to ship globally in a very manageable and efficient way. With the Zonos app we are able to provide accurate duties and taxes calculations to our customers at checkout which they then pre-pay to avoid any customer service issues upon delivery. We are able to ship internationally with confidence with Zonos.

Jennifer Meyer
United States
Almost 5 years using the app
February 8, 2022

We have used Zonos for 4 years now without an issue. International customers get duties and taxes up front so there is no surprises and no more return to sender.

La Maison Talulah
Australia
Almost 5 years using the app
Zonos replied March 4, 2022

Thank you for your feedback, we're glad you chose Zonos as your cross-border partner! We have enjoyed working with you for the last four years.

April 29, 2020

The customer service provided by Zonos is fantastic. Very quick response times and without fuss. There were some integration issues from our end but Mark was able to rectify them quite easily.

The Pedla
Australia
Almost 5 years using the app
Edited February 20, 2020

Fairly easy implementation, very fast/knowledgeable customer service. Solved an issue many international customers were complaining about.

ShredLights
United States
Over 4 years using the app
July 23, 2019

Easy to install and a great user experience. Automatically calculates at checkout and no surprise duty fees for our customers.

Nurish.Me, Inc.
United States
Over 4 years using the app
May 19, 2020

Fantastic app and their support is top notch. I had several questions and Mark recommended a quick call which was extremely useful. Super proactive and helpful

FMW Fasteners
United States
About 4 years using the app
July 31, 2019

Great solution for handling global duties and customs fees in cart ahead of shipment to avoid frustrations on the consumer side at receipt. Great customer service and no issues once fully set up - smooth sailing! Solid solution!

GIMME Beauty
United States
About 4 years using the app
Edited June 29, 2022

We are just launching a shopify store, and Zonos has been fabulous helping us set up to sell internationally! Mark was incredibly patient helping me to get Zonos set up. I highly recommend him to anyone looking to calculate their international customs and duties on the front end of their customer's experience. Thank you, Mark!!! Update: The Zonos team continues to impress me. Fast, thorough, and ...

World Rugby Shop
United States
Almost 4 years using the app
July 30, 2019

We use Zonos to dynamically calculate our duties for our three international stores. works as exactly as you'd expect and most importantly the support team are highly response. thanks guys!

Honey B
Australia
Almost 4 years using the app
November 2, 2023

I recently had the pleasure of working with Shawn at Zonos, and their support was exceptional. Their deep knowledge of the Zonos shipping app, combined with their responsiveness and clear communication, made our experience truly seamless. They went the extra mile to train our fulfillment team, provide testing exercises - improving our shipping process significantly. I highly recommend Zonos, and ...

Chani Nicholas
United States
About 2 months using the app