Reviews (154)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for boosting international conversions and reducing cancellations by providing transparent shipping costs. It allows pre-payment of duties and taxes, enhancing customer satisfaction. The app accurately calculates landed costs and automates customs forms, integrating with carriers like UPS and DHL. Merchants praise its seamless integration, user-friendly interface, and efficient setup. The responsive support team is commended for exceptional onboarding and ongoing assistance.
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We use Zonos for international tax calculations and the Welcome Mat (we haven't moved over to Hello yet). We were launching a promo in less than 24 hours and needed last-minute changes to our now Zonos-unsupported Welcome Mat. Brandon Morin was knowledgeable, patient, and persistent (with his very busy team) and had the changes made with time to spare. Thousands of users and not a single Zonos issue during the madness of our promo. Thank you, Brandon -- you’re an awesome teammate.
Thank you for the feedback, we appreciate you and are happy to assist with your promo!
Zonos has been a very valuable addition to our site and allows us to ship globally in a very manageable and efficient way. With the Zonos app we are able to provide accurate duties and taxes calculations to our customers at checkout which they then pre-pay to avoid any customer service issues upon delivery. We are able to ship internationally with confidence with Zonos.
Update: 3/19/2024
Zonos finally updated their app that works with discounts! It took some time to get it to work with checkout extensibility but I appreciate that they did not release a half-baked product and that they made sure that the app works seamlessly. Zonos' team, especially Jordan, was excellent in keeping us up to date with their development. They helped us reinstall the app and made sure that the app was working correctly with discounts. I felt like Zonos cared about us and our issues even though we're just a small business.
Original: 7/21/2022
We've had numerous complaints from UK customers that they're getting taxed almost double of what they paid for the products. Zonos does not calculate VAT based on the discounted retail price. They only calculate based on the full retail price. We found a solution by using automatic discounts, so we told their dev team about it. Somehow, that's not working anymore either.
We understand your frustration and disappointment regarding your customers experience and appreciate your efforts in working with us through this issue. When promo codes are applied in checkout, there are limitations to the visibility of discounts that Shopify gives in these instances. We feel a similar frustration and disappointment on our customer's behalf that this issue is persisting despite our efforts to work through this. We believe we have found a better solution to resolve this moving forward, and hope to have that rolled out in the very near future. Zonos will always work with our partners to present every solution possible, as we did with your store, and we deeply regret that the timing of this issue resulted in a poor experience for your customers.
Support has been very helpful in sorting out questions and issues we were having
We are just launching a shopify store, and Zonos has been fabulous helping us set up to sell internationally! Mark was incredibly patient helping me to get Zonos set up. I highly recommend him to anyone looking to calculate their international customs and duties on the front end of their customer's experience. Thank you, Mark!!! Update: The Zonos team continues to impress me. Fast, thorough, and just plain helpful. Such a breath of fresh air from so many companies with outsourced customer service, people that don't seem to even understand questions, let alone have answers. Than you guys!
This app has been amazing in helping us fulfil our global orders. The team are great- Waseem from Zonos has been patient, helpful and provided excellent support. Thank you!
Thank you for the review. We have a great team and enjoy helping you. We are excited to help you continue to grow and fulfill international orders/
This was one of the best white glove onboardings in my 18-year career in E-commerce. The funny story is that we disabled Zonos thinking we had a better solution. A full 1 year later, we re-enabled Zonos as the other apps couldn't compete. Zonos also was willing to work with rate cards and shipping rate providers and communicate with them. Our onboarding specialist, checked in constantly, willing to jump in and move the launch process along. Thank you Lennon!
Always have a very good Customer Service experience from Lennon Tomaz
Retention Specialist @ Zonos. Any issue that may arise is very quickly resolved by Lennon!
Zonos is Great! Support is always super fast and helpful. Love the transparency that this app adds to our international orders, makes it super clear for our customers about any extra charges, etc.
We value Shkoop of Scandinavia as a customer and take all feedback we receive seriously. We are thankful to add transparency to your international customer’s experience.
I've worked many times with Lennon Tomaz, I have had every question answered, every scenario, every option learned and explained before anything was changed. All implications were explained. Lennon is truly a customer service hero, the personal service and the follow ups are way above what any customer service and support staff should be tasked with. If anyone has a question, Lennon will not only solve it, but also explain it, mitigate future mistakes and way much more. Thank you!! Always a pleasure.