Reviews (168)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting international sales and customer satisfaction by efficiently managing duties and taxes, reducing cart abandonment. It's praised for its easy integration with Shopify, upfront duty and tax calculations, and streamlining deliveries. The app also features a smooth onboarding process and responsive support, making it ideal for businesses aiming to expand globally.

July 29, 2021

This app works perfectly for us! The support team is amazing from setup and beyond. Every time I have any issues (which is rare) they are very dedicated to making sure it gets resolved quickly.

Harmony Harvest Farm
United States
5 months using the app
July 26, 2019

Fantastic UX and fast/painless integration on frontend and shipping backend. Highly recommend, tested several other apps beforehand.

Cotopaxi
United States
5 months using the app
June 28, 2023

Very smooth and straight forward onboarding process. Our onboarding specialist Curtis was very responsive and always willing to go out of his way to help us however we need to. Our products are set up a bit differently and we were able to figure out solutions to get to make Zonos work for us. Definitely recommend working with them!

Edge Theory Labs
United States
4 months using the app
December 21, 2022

Zonos has allowed us to remove all the pain points in international ecomm... Curtis, Kourtney and Bethany all extremely on point. We are looking forward to much success thanks to Zonos streamlining the bottleneck to ROW commerce.

KREW DENIM
United States
4 months using the app
October 30, 2023

Curtis was great setting up the app and training with our partner plant in Asia. The app will save us time creating labels and documents needed for shipping and is straight forward for duty/vat calculation. I would recommend this app.

Arcology Instrmnts
United States
4 months using the app
August 8, 2022

This app has been a great help to us with international shipping. They take on all the hassle of handling customs duties and taxes and the set-up and customer service teams have been incredibly helpful with any questions we've had along the way.

Orchard Corset
United States
4 months using the app
Zonos replied August 11, 2022

Thank you for your review! We love hearing that international shipping is easier through Zonos and enjoy adding transparency for your customers. We are excited to be working with Orchard Corset and look forward to continuing our relationship.

May 4, 2022

The Zonos app works as intended and lets customers know what to expect during checkout. No surprises! Our implementatoin process was a breeze, and the Onboarding Specialist was very knowledgable and helpful.

garrettleight.eu
Netherlands
4 months using the app
Zonos replied June 13, 2022

Thank you for your feedback! Zonos prides themselves on providing a surprise free experience for our merchants and their customers. We look forward to helping and providing any assistance as needed.

June 8, 2023

This app and it's team get 5 Stars. They have been so helpful setting up the zones for shipping and super fast. I was up and running in 3 days. Call out to Barrett for always being there and assisting with any questions.
The dashboard is so easy to use and print labels. I would recommend this app for anyone doing international shipping.

BBK Performance
United States
4 months using the app
July 30, 2019

We used Zonos when we were on Magento and decided to continue to use them when we migrated to Shopify Plus. We have a global customer and they help us ship to her wherever she is. It allows us to be upfront with our customers regarding the duties and taxes that will be applied to their purchases (which is extremely valuable with our range of high-priced luxury goods) allowing them to prepay and eliminate unwanted surprises. I would highly recommend Zonos to any store looking to grow their overseas business.

Kirna Zabête
United States
3 months using the app
November 7, 2023

The Zonos team is fantastic!

First, I moved from Global-E to Zonos. Best decision. Better rates, better service and easier integration. The team at Zonos is super responsive. It once took me 12 days to get someone on a call from Global-E during an emergency.

Second, the Zonos team went above and beyond in helping my organization solve problems with warehouse issues we were having. This was out of the Zonos scope of services but they happily helped.

Third, you can count on the Zonos team. They say what they will do and then do it.

Forth, Go with Zonos!

Roland Lifestyle
United States
3 months using the app