Reviews (168)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting international sales and customer satisfaction by efficiently managing duties and taxes, reducing cart abandonment. It's praised for its easy integration with Shopify, upfront duty and tax calculations, and streamlining deliveries. The app also features a smooth onboarding process and responsive support, making it ideal for businesses aiming to expand globally.
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Great hands on service getting the app set up. So far this app has provided a clear option for international customers on shipping, taxes, and duties. Most customers aren't familiar with their country's import taxes, and asking them to pay upon delivery to receive the item created tons of customer service requests and abandoned shipments. Zonos helps solve that problem and provides a clear solution.
Excellent staff and onboarding team. We were up and running within 30 days and are already seeing International orders popping into Shopify Admin! Thank you for a quick and easy setup Zonos! 5 out of 5 Stars, would recommend!
I love the transparency and detail on the duty and tax calculations so I know my customers are not overcharged. Also, Zonos has killer support as you can see when you read all the reviews. I use my own FedEx account which was a must. Zonos just makes the experience great for our company and our international shoppers.
I was on Market's Pro before; it was expensive and they don't refund their fees if you cancel your orders. When I switched, FedEx easily beat the DHL shipping rates that are offered with Market's Pro. Also, there is basically no support. I had an order and Shopify support didn't even understand the problem and I had to figure it out on my own and I was unable to get in contact with Global-e.
Amazing Customer Service
We needed help making sure our UPS account was working and they were amazing. Loved working with them.
Great onboarding, great app, has really helped us and looking forward to the new updates!
Application is easy to use and onboarding by Shawn was clear and concise. It gives transparency to the customer so they are not met with any nasty surprises when ordering overseas.
Curtis helped with the integration and he was amazing. He answered all of our questions and was able to get us up and running in just 2 days. Having a great experience with the app thus far
The onboarding experience was great. I was impressed by the level of service and how patient the Zonos team was with our unique challenges.
We started using Zonos last year and we are very happy with it. It is easy to use and our customers are very happy. It has made sending international shipments very easy.
Fantastic app for cross-border. Seamless integration to native Shopify checkout and ability to use negotiated rates and adjust as needed.