Reviews (168)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting international sales and customer satisfaction by efficiently managing duties and taxes, reducing cart abandonment. It's praised for its easy integration with Shopify, upfront duty and tax calculations, and streamlining deliveries. The app also features a smooth onboarding process and responsive support, making it ideal for businesses aiming to expand globally.

May 23, 2022

Zonos makes calculating duties and taxes for my clients so easy! It gives me peace of mind knowing that the HS codes are calculated correctly and that someone is staying on top of the almost constant regulations changes. They're the best tool we've installed on our site.

Hampden Clothing
United States
Almost 2 years using the app
Zonos replied June 13, 2022

We are excited to be working with Hampden Clothing! We are glad that we are able to simplify shipping cross-border and have made it easier for you. Zonos is continuously improving HS codes and rules as well as our calculations.

December 19, 2018

I use this app to calculate international shipping costs at checkout. The set-up process was very easy. Zonos' customer service is very hands on and always helpful!

CHNGE
United States
Almost 2 years using the app
January 11, 2021

we've been working with Zonos for year, and so far its been nothing short of an amazing experience, great support, great peoples and an app that does exactly what it is supposed to do!

Ronny Kobo
Canada
Almost 2 years using the app
May 1, 2020

Great customer support and a very streamlined product. An absolute must for international sales to ensure every customer knows the true door-to-door cost of their purchase.

CIGA Design UK
United Kingdom
Almost 2 years using the app
August 3, 2022

We are a small business, and we were hoping to find a way to ship internationally without massively complicating our fulfillment operations. Zonos is a perfect solution, and we could not be happier with the service they provide. They make the process of shipping internationally super smooth for us and our customers, and their support staff is very responsive and helpful. Highly recommend!

Canvas Store
United States
Almost 2 years using the app
Zonos replied August 11, 2022

Thank you for your review! Our customer support team works to ensure that every person has a great experience. We appreciate you coming to Zonos for your cross border needs and look forward to continuing to make international shipping simple.

June 13, 2022

The ability to display accurate landed costs to our international customers is of great importance to our business, and we are now able to do this with confidence. Great service from the team at Zonos. Thanks to Barrett, Trevor and Junior who were all incredibly professional and knowledgeable and who made the implementation process simple. Thanks to the team for always making themselves available and for their expert advice and assistance.

THE-CØDED
United Kingdom
Over 1 year using the app
Zonos replied June 13, 2022

Thank you for your review! We are excited to be working with The Coded as cross-border partners and can't wait to see your international success.

June 9, 2022

Great team at Zonos - Laura has been very helpful and responsive during the integration process. Zonos has also helped with international conversions - although only running for a short period of time, we have seen international sales increase.

Scrub Lab - Premium Medical Apparel
Australia
Over 1 year using the app
Zonos replied June 13, 2022

Thank you for your review. We are glad that you have already seen success with Zonos as your cross-border partner.

March 22, 2022

Zono's has helped increase our international sales. We have shipped international for years, but with all the custom forms, HS codes and rules, it was overwhelming to ship each package. After we got past the setup part with Zono's, it is so easy. We literally click create label and everything populates correctly, it interacts with our UPS account and we do nothing but print a label. It even puts the tracking number into the Shopify order once its created. It has made our lives so much easier and the customers now know exactly what they are paying, they have the option to pay duties/tax upfront or when it arrives, but there are no surprises for them or us.

Linda's Electric Quilters
United States
Over 1 year using the app
Zonos replied March 25, 2022

Thank you for your kind words. We are glad that we are able to simplify shipping cross-border and have made it easier for you. Zonos is continuously improving HS codes and rules as well as Duty and Tax Rules.

May 19, 2023

If you're looking to expand, Zonos is the absolute best way to do so! Their app integrates seamlessly into your store, and customer service is top-notch.

Movement By David
United States
Over 1 year using the app
April 23, 2020

Spent weeks trying to come up with a solution for full transparency while shipping internationally. Dead end, and horror stories across the board. Finally ran across Zonos. NAILED IT... switch to DDP label, and then charge athlete at checkout. This could really elevate our world presence and let the Atreyu brand compete in the big leagues... by the time we have shoes circulating across the globe, other brands will have wondered why they haven't used the app yet! Its a game changer... cant wait to see how far we can take Atreyu with this new wave of e-commerce management of transparency.

Atreyu Running Company
United States
Over 1 year using the app