Reviews (168)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting international sales and customer satisfaction by efficiently managing duties and taxes, reducing cart abandonment. It's praised for its easy integration with Shopify, upfront duty and tax calculations, and streamlining deliveries. The app also features a smooth onboarding process and responsive support, making it ideal for businesses aiming to expand globally.
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We had a great experience working with Zonos to bring an inclusive/ integrated approach to our website for international shipping. Matthew and his team were absolutely wonderful to work with and were able to make recommendations that have also improved our domestic shipping options for customers. 10/10 would recommend!
Jennifer and Shawn were so help from from start to finish. I highly recommend Zonos for anyone who is looking for similar services that they provide!
Thank you for your review! We are excited to be cross-border partners with you and look forward to seeing your success.
越境ECのオンラインショップを構築するにあたり、ShopifyエキスパートのアドバイスでZonos Duty and Taxを実装しました。FedExの運賃レートをAPI連携で反映させることが出来ること、HSコードを各商品に割り当てることで各国の税金も正確に反映させることが出来る点が、当社の目的に合致しました。2022年1月にFedExが改編した新サービス体系への対応が少し遅れたようで正確な料金表示が一定期間できなくなりましたが、サポートチームが対応してくれました。おおむね満足しています。
We appreciate your feedback on our Duty and Tax app. We are always working to help our cross border shipping by perfecting our classify system. Never hesitate to reach out.
If you are selling Internationally this is an invaluable app. Very easy to use and they offer great support.
Project Manager Curtis was a pleasure to work with. He helped set up our account and helped customize it to fit out needs. Curtis and others in the Zonos team were overall great to work with. Their communication and the time they put into helping their users was a reassuring experience!
The customer service at Zonos has been excellent. Megan is really nice and helped me through a bunch of issues that I never would've figured out by myself.
For the first time I have been able to sell products internationally with our customers being charged the correct shipping rate and more importantly our customers can see the landed costs with any duties at checkout. We love this transparency and it helps sell knowing that we don't have angry customers getting unexpected charges when goods are imported and delivered.
The support team are really efficient and helpful. Highly recommend Zonos
We appreciate your feedback and value working with your company. Zonos is happy to contribute to your success by adding transparency and ensuring unexpected charges to your international customers. We look forward to continuing to work with you.
I am so grateful for Zonos! With their help, I was able to export my product internationally. There is absolutely no way that I would have felt comfortable doing this on my own - there is a lot to know about international commerce and shipping. The Zonos team was superb - gently helped me through the process, but they kept all of us on task until we launched. A special shout-out to Barrett who directed me through the process - he was so professional, knowledgeable, and dedicated to my success. Thank you, Zonos!
Zonos provides customer-friendly and clear service itself, and also they have great, prompt customer service as well. If you got a slight problem using the app, then the customer service team will listen to you and fix things as fast as they can.
Thank you for your review! Our customer support team works to ensure that every person has a great experience. We appreciate you coming to Zonos for your cross border needs and look forward to assisting you as we continue to grow together.
Update 8-12:
After posting this review , i was contacted directly by a customer support team member who has been working with me one on one to solve the issues we are incurring with inaccurate estimates which Zonos was providing our customers. Due to the major limitations with Shopify's shipping attributes and what they give developers access to in their API , Zonos is pretty handcuffed into how it has to actually do its job. They are using many workarounds in their software to fix issues that could EASILY be solved by Shopify directly. I complained about the cost of Zonos, but now I have a better understanding why its so expensive. Their support team and how much effort they actually have to put into helping customers to receive accurate estimates must be very costly. You are not just paying for the app, you are paying for their guidance in getting it to work properly. I still don't know that their workarounds and solutions are successful yet so im bumping my review one star for the level of attention we are getting. Zonos is the only app on the marketplace that does exactly what I need , so Im thankful there team is so helpful.
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The back end of the app, and integrating into my store worked well. However the cost estimates have been wildly inaccurate with no rhyme or reasoning that I can deduce after analyzing a handful of transactions. I am also not too keen on the aggressive pricing and lack of response from customer service when we requested help (still waiting for a reply 4 days later). At $10/mo plus taking a cut of my GROSS revenue is pretty insane for an app. I will hope to integrate some other more cost efficient solution in the near future so I can breakaway from this service.