EAS EU & UK Compliance

EAS cannot fund your VATs. Two invoices, including VAT due to EU member states, remain unpaid. We were not notified that the carrier had wrongfully charged VAT.

To be clear on what is at stake: IOSS is an official registration with EU tax authorities and is regulated. Non-payment of VAT due does not just affect our invoice. Non-payment it exposes you to penalties from EU member states, and bans you from IOSS.

That said, the double VAT charge does not need to be paid twice, it can be reclaimed via IOSS, and we have an automation in place to handle exactly this.

On late fees: these apply to any invoice paid late, and they are not unique to EAS. Every company applies them, including every tax administration. As we said, we are open to waiving them, but we would need an explanation for why that is warranted. Which we did not receive.

On support: your recent enquiry on duty calculation received a reply with instructions within twenty minutes. For clarity, duty is separate from VAT and is not calculated or remitted via IOSS, it falls outside the scope of EAS work. Regardless we provided instructions.

If a direct conversation would help move this forward, meeting slots are available on our website.

Please confirm how you would like to proceed on the two open invoices.

We asked to meet promptly to confirm the fulfilment-model change and complete any required store-side adjustments, but did not receive a response for several months. We remain ready to resolve the remaining questions directly and provide the requested documentation.

Changes to a merchant’s business or fulfilment model require timely communication so we can maintain accurate compliance. EAS automates the process, so we normally do not need to contact merchants; however, when clarification or changes are needed, we ask for information or a meeting to ensure the service remains correct.

EAS does not have active access to a merchant’s store. This is why we need to meet with customers: to discuss the changes required and, where appropriate, obtain access to implement them during or following the discussion.

The charges referred to as “import fees” relate to UK VAT treatment of low-value consignments, which is handled similarly for domestic and cross-border supplies. Based on the circumstances at the time, this did not create an immediate compliance issue. The required store changes were limited to removing certain manual operations, which we completed despite the extended lack of response.

Upon receiving your registration and completed onboarding questionnaire, EAS filed your official EU IOSS registration with the tax authority, a formal, government-level process that remains legally active for two months following cancellation. Alongside this, we configured your Shopify store, provided onboarding support, and processed an IOSS-liable order through your account. The invoice was issued because this work was completed in full before your cancellation request.

We accept that the communication during your complaint was not handled to the standard we hold ourselves to, and we are addressing that internally.

In good faith, we waived the two-month termination fee and eventually promised waive the existing invoice - which we simply forgot to do. The reminder was automatic and deserves no such outburst nor foul language to our emails.

We are sorry the experience did not reflect what the majority of our customers receive. If you would like to discuss the matter directly, you are welcome to reach us at support@easproject.com.