EDP ‑ Easy Digital Products , 230 reviews

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
    228
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and efficient management of digital products, including PDFs, software, and courses. They find it easy to set up and customize, with features like limiting customer downloads and handling a large number of products. The responsive customer support and competitive pricing are also praised. It's ideal for those selling digital products and product license activation keys. Bonus discount links add to customer value, making it a tool that enhances digital product management and customer experience.

February 2, 2021

Some customers are having download issues. The app doesn't send the download correctly and I have to send to customers manually.

Jasmin Badd
United States
About 2 years using the app
Axel Hardy replied February 2, 2021

- EDITED ON February 15th, 2021 -
The issue described here was due to the fact that your customers downloaded the files through Instagram stories and with a very basic browser that didn't support the downloads. Despite that, I found a workaround and the issue is now fixed.

ORIGINAL ANSWER BELOW :
As I explained in our email conversation, this issue was due to the fact that your customers are accessing your website through Instagram stories. The browser on Instagram is a very simplified one with limited features that does not properly support downloads. But still, I have found a workaround for this point and it is part of v2.7.2 published today for the app. My number one priority being customer satisfaction, I really hope this fix will change your mind on this review!

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