Bulk Product Edit & automation

Bulk Product Edit & automation

Free plan available
Rating (4.3)
Reviews
Developer
EasyBy
40 reviews
40 reviews
Overall rating
4.3
Counts per rating level
  • 78% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
40 reviews
July 31, 2022

We do not recommend it. We tried to revert the prices but they did not change back to the original price so we had to put back the price manually. The support team said it worked properly but no. We did the manual adjustment of prices and the app did nothing. I hope you improve this. Thanks

THE CURVE CULT
Singapore
Time spent using app: 25 days
EasyBy replied August 1, 2022

Hi there,

W're sorry we released a new product version yesterday, which affected the revert logic in particular case.

Our support has sent you two emails before to explain this issue and requested you to revert again. Please check it.

Best,
EasyBy Team

Edited July 26, 2022

I installed the app and wanted to ask a question before upgrading to the paid version, but after you enter the details and press submit it tells you that you can not use contact form. There was no other way of contacting them. So they basically block anyone on free plan from getting customer support. I don't think this should be allowed. Going to report to Shopify. All plans you provide have to be supported per Shopify guide. They may reply here saying that this must have been an error, but I have a screenshot that says you are restricted from using contact form. The app team reached out saying they don't have any restrictions, they looked into the issue and it should be fixed. I can't test that since I had to buy the app to update more than 50 products, but I have no reasons to doubt that. Bad first impression aside, it's a good app. Does only a few things, but updated all product prices really fast.

HELLSTRÖMprints
Canada
Time spent using app: 3 days
EasyBy replied July 23, 2022

Hey HELLSTRÖMprints,

We appreciate that you’re using our app and are sorry for the issue you’ve occurred.


However, we are aslo sad about the 1-star review because we haven’t done such a restriction to contact us, as there are no benefits for us except complaint if we do so.

Our help desk is hosted on a third-party service - Freshdesk. Regarding the issue you’ve mentioned above, we’ve checked internally, the contact us form in our app admin works fine, and tickets can be submitted normally.
However, the feature is reported error if you submit a ticket in the Help Center Portal which is not expected and should be a bug of our service provider. You can check more details here.
https://community.freshworks.com/freshdesk-11246/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-19858

Did you submit the form in Help Center Portal? We’re contacting Freshdesk for solving this issue and you can contact us by email to support@easyby.io or submit a ticket in our app admin. (To update, this one has already been fixed by our service provider - Freshdesk on July 26)

Please trust us that we’d like to provide the best service to our users as possible as we can. And we’re open to any questions.

Best,
EasyBy Team

July 8, 2022

Me gusta la app, la utilice para poner precios de referencia y aun no encuentro puntos de mejora pero desde que los encuentre volveré aquí.

Blender Quick
United States
Time spent using app: 3 months
July 8, 2022

very easy and useful. and it's free. just install and request free activation, they will upgrade your account instantly

1N2.de
Germany
Time spent using app: About 2 months
July 8, 2022

Abbiamo installato questa applicazione da poco ma sembra che funzioni abbastanza bene ed è molto intuitiva

Mybagonline
Italy
Time spent using app: 26 days