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这个app我使用，发现不符合我的要求，我把它卸载了，然后，第二个月竟然把钱扣掉了，没有使用超过7天，然后不知道怎么关闭，现在还是一直在扣钱，真的是垃圾app，我要投诉，我都卸载了，为什么要扣我的钱呢。
Hi there,
I'm not sure you received the email we sent you, but I'd like to clarify that issue. Our app has 7 day free trial period, you had it installed for 8 days. I.e. you removed the app after the end of trial, that's why you've been charged. We're using Shopify Payments in our app, it means that we technically can't charge you after the app removal, as Shopify cancels the subscription automatically once the app is removed from the Store.
You were charged later, as Shopify adds app fees to your general Shopify invoice, so there might be significant delay between app subscription date, and actual charge. You can find more details here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
Taking in account the app was removed just one day after the trial period ended, we've moved forward and issued you full refund, you should get it shortly.
If you have any questions, please feel free to contact our support team directly by email support@nexusmedia-ua.com, we're always around to assist.
Best,
EasyOrder team
Great app ONLY IF IT WORKS! The checkout popup is stuck for a week now on IOS , and their development team is taking forever to solve the problem. Their support is responsive but i think their dev team does not exist. They keep saying dev team is investigating. How long does it take to investigate such an CLEAR issue.
Hi there,
Thank you for your review, and I'm really sorry our app have not work well with your theme. As we already explained in our email, that's conflict with your theme JS code, not the bug in the app itself. Your theme contains some script that is blocking scroll inside the blocks on mobile devices, and that affects our popup window also. Unfortunately our dev team was unable to override that code for our popup only and not affect other elements of the website.
But investigations and tests really took some time on our end. You could check our app demo here from your iPhone and you'll see that scroll is working on mobile devices on other Shopify themes: https://social-sign-in.myshopify.com/products/easyorder-1.
Best,
EasyOrder team
Be careful, this app leaves residual codes when you remove it from your store. spent hours trying to get my buttons back !
Hi there,
Thank you for your review and we're really sorry about all the troubles caused. You could disable the app in the Installation section before removal to make sure app will clean up all its code from your theme. We're now working on the new version of the app that won't change the theme at all, and it will be released shortly.
Our support team already reached you, we've sent the instructions what exactly you'll need to remove. If you need any help just drop us a line and our support team will take care of this.
Once again, we're really sorry about that issue and please free to contact our support team if you still need any help with our app code removal, you could reach us by email support@nexusmedia-ua.com.
Best,
EasyOrder team
Esta muy vacana, si me gustaria que uno pudiera cambiar color al texto, personalizar las letra y añadir el logo de la tienda
Hi,
Thank you for your feedback. We appreciate it!
As for changing the colors and adding a logo, our app doesn’t have such a built-in option, but we can try to customize this for you.
Please drop us a line with more details so we can assist you: support@nexusmedia-ua.com.
Regards,
Nexusmedia team.
Unfortunately, the buy buttons disappeared because of this app. During the deinstallation, not all of the data added by the app was removed again. unfortunately it took us a few hours to fix this again :/
leider sind die buy buttons verschwunden durch diese app. bei der deinstallation wurden die nicht alle durch die app hinzufügte daten wieder entfernt. hat uns leider ein paar stunden gekostet dies wieder zu fixen :/
Hello,
We are genuinely sorry for the issue caused by our Order Form for Cash on Delivery app. We apologize for the inconvenience and appreciate your feedback.
The development team is already working on the EasyOrder app update to prevent such issues in the future - we expect it soon.
Our technical support is ready to assist you with any necessary troubleshooting or guidance to fix the problem. Don't hesitate to contact us at support@nexusmedia-ua.com, and we will gladly help you resolve the issue as quickly as possible.
Your feedback is invaluable to us, and we appreciate you taking the time to share it.
Regards,
EasyOrder team
Good tool. I recommend it. Thank you for this. It's easy to work with it to accelerate orders and make a good job.
App does not work at all. Nothing was showing up....no pop-up form or anything.....just nothing. It was as if no code was even installed, even though it said it had automatically installed when we selected that option. I don't like to deal with apps that are a initial hassle in the beginning and then have to go through the hassle of contacting support and all that. Just prefer a simple app that it is easy to install.
Wish I could rate this ZERO! The app changed our Shopify theme and removed the ADD TO CART button to our site during a critical holiday shopping period. BEWARE.
Don't install this. They just broke up my buy now button. So my clients can't buy anything. And they don't reply on my messages.
My only hope is shopify guru.
Don't use this app.
terrible app , I installed to test , after realçized is not good i deleted from my store , and this app just deleted all the cart button of my store causing me a lot of problems , and i wrote to the company talk with a lady called Ilia , that don´t have any consideration with my problem caused for this app , i have to pay a technician US$14 to fix the problem , as i am customer in another app of the company i ask for a compensation and they just don´t care about customer experience , don't recommend this app and be careful when you desinstall you will loose the buton cart of your shop= no sales !! and they don´t don´t care about your problem ,not professional at all !! if you put an app an this app caused a problem to customer the minimun is compensate the coast that you have to fix again your shop !!!
Hello,
Thank you for your review and once again we're really sorry for the troubles caused. Our app could really cause some issues on certain themes if you remove the app without deactivating it. We're actively working on permanent fix to avoid such issues and it will be released in a several days.
While we are always ready to help our customers with any questions or technical issues related to our apps, unfortunately, we can not pay bills to other 3rd party developers you could hire, we are really sorry. Our support team member (Illia you mentioned) actually replied to your request immediately and removed all our app code from the theme within several hours, taking in account that we were waiting for the access.
We apologize again for any frustration or inconvenience this issue has caused. Thank you for your feedback, we will work hard to improve our app and ensure such issues does not happen again in the future.
Best,
EasyOrder team