EcoReturns Returns & Exchanges
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Automate and reduce customer returns with AI to improve retention with a better experience.
EcoReturns is an AI-powered Shopify returns app that automates returns management and Shopify exchanges while reducing refunds and frauds. It has a highly configurable return portal, returns policies, return reasons, automation rules and branded notifications. Migrate to an intelligent solution easily from Loop Returns, Aftership, Return Prime, Parcel Panel & ReturnGo. Automate RMA, and shipping labels/pickups to Reduce TAT, provide a great post-purchase experience and make customers happy.
- Automate Pickups, Shipping labels, refunds, store credits, and exchanges.
- Use inbuilt discounted labels/shipping or connect your own shipping provider.
- AI-based tools to prevent returns, RTO & improve your profitability.
- APIs and Integrations with shipping carriers, 3PL, ERP, OMS, CRM, Dropship etc.
- ChatGPT powered chatbot for awesome customer experience
- Highlights
- Works with the latest themes
Languages
English and German
Works with
- USPS
- Canada Post
- Australia post
- Zendesk
- Postnord
Categories
Return options
Automation tasks
Pricing
Forever Free
Free to install
Shipping label charges may apply
- Branded Return Portal
- Inbuilt discounted shipping labels
- Unlimited return reasons
- Unlimited return policies
- Any one language
Advance Automation
$19 / month
or $199/year and save 13%
Includes 60 Returns/Exchanges, 3 users, $0.40 per extra return
- All free features
- Label, Exchanges, & Refund automation
- Connect other providers
- Branded email notifications
- Deep analytics
- Multi language
7-day free trial
Ultimate AI Plan
$89 / month
or $849/year and save 21%
Includes 100 Returns/Exchanges, $1 per extra return
- All advanced features
- AI-powered tools
- ChatGPT powered returns
- Unlimited automation
- Text/SMS/WhatsApp notifications
- APIs and Webhook support
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (144)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its AI-driven automation that reduces manual tasks and streamlines returns and exchanges, enhancing customer satisfaction. It features a user-friendly interface, seamless Shopify integration, customizable policies, and efficient tracking. The self-service option boosts customer loyalty by simplifying return initiations. Its performance is reliable, and the support team is noted for their responsive and effective assistance.
we faced issue with changing the settings for receiving return products form customers through surface mail instead of airmail for which we were incurring huge charges. it took a while but was sorted in the end. especially Mr.Amit was very helpful in getting this issue sorted as soon as it came to his attention.
All our exchange process has been streamlined, and customers are very happy as they could place their exchange requests by themselves instead of manual backend process. Customer support by eco returns team is very great.
All support is given within an hours that is very good . Great app
We’ve been using Eco Returns for our returns and exchange management, and we’re extremely satisfied with the service. The platform has streamlined our entire returns process, making it much easier for both our team and customers.
Support
App support provided by Saara Inc.
Or visit their support portalResources
Launched
August 12, 2021
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