EcoReturns: AI powered Returns
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AI-powered returns automation app: encourage exchanges, store credits & turn refunds into revenue.
Tired of manual or semi-automatic returns draining profits? EcoReturns automates RMA, returns, exchanges, refunds, credits and labels, cutting TAT and RTO using AI. It has a highly configurable return portal, policies, reasons, notification & automation rules. Migrate seamlessly from Loop Returns, Aftership, Return Prime, Parcel Panel, or ReturnGo. Provide a great post-purchase experience and make customers happy. All of this with a proactive support to meet your custom needs.
- Automate Pickups, Shipping labels, refunds, credits, notifications & exchanges.
- Choose inbuilt discounted shipping rates or plug in your own carriers.
- Highly configurable return portal, policies, reasons, sub-reasons & automations.
- Integrate with Carriers, 3PL, ERP, OMS, CRM, Dropship etc, using API & Webhooks.
- AI tools for lower refunds, credits, RTO & chat for better experience & margins.
Languages
English, German, and Italian
Works with
- USPS
- Canada Post
- Australia post
- Gorgias
- DHL
Categories
Return options
Pricing
Starter
Free
- 20 returns per month included
- Fully branded return experience
- Unlimited return reasons & policies
- Manual approvals
- Inbuilt discounted shipping labels
- Email notifications
- Single language support
Smart Automation
$29 / month
or $299/year and save 14%
100 returns per month included, $0.40 per extra return
- Everything in Starter
- Auto process refunds and exchanges
- Variant exchange first flow
- Connect 100+ integrations
- Deep analytics & reports
- Self-service tracking for customers
- Store credit & partial refunds
- Multi Language support
7-day free trial
Scale AI
$99 / month
or $999/year and save 16%
400 returns per month included, $0.25 per additional return or exchange
- Everything in Smart Automation
- Save money with Refund optimizer
- Return routing to multiple warehouses
- Smart rules & unlimited automations
- Exchange payment collection
- Return sub-reasons & deep insights
- APIs and Webhook support
- 24/7 Priority support
14-day free trial
Enterprise
$299 / month
or $2,999/year and save 16%
Custom limits and pricing available.
- Everything in Scale AI
- Custom Integrations
- Custom features
- Personalized onboarding support
- Quarterly return process review
- SLA backed support
- Dedicated account manager
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (125)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for automating and streamlining returns and exchanges, enhancing efficiency and customer satisfaction. They appreciate its seamless Shopify integration, AI-driven features, and customizable policies that minimize manual effort. The interface is user-friendly, facilitating easy management of returns. Merchants also praise the app's reliability and the responsive, effective customer support team.
Ecoreturns has improved a lot since we started using it about 2 years ago. There's more automations, more streamlined, customer service is MUCH better. Would recommend!
We’ve been using EcoReturns to manage our returns, and it’s been a game-changer. The platform has made our return process faster, more transparent, and incredibly efficient. Their support team is prompt and always ready to help — overall, a great partner for scaling post-purchase experience. Special mention to Saurav and Vivek!
We started using EcoReturns last year, and it’s been a game-changer for our exchange management. The platform is easy to use, integrations run without a hitch, and the entire process feels streamlined. Their support team is proactive and quick to help whenever needed. Definitely a great solution for hassle-free exchanges or returns!
Support
App support provided by Saara Inc.
Resources
Launched
August 12, 2021
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