Reviews (121)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for automating and streamlining returns and exchanges, enhancing operational efficiency and customer satisfaction. It features AI-driven automation, seamless Shopify integration, and customizable return policies. The user-friendly interface and easy setup are notable, along with responsive and effective customer support. Merchants note improvements in customer loyalty and shopping experience due to its robust features and reliable performance.

Edited July 16, 2024

The tool and services were satisfactory initially, but over time, the response times and ticketing support have significantly declined, making it increasingly difficult to reach assistance.

The Formal Club
India
9 months using the app
Saara Inc replied April 17, 2025

We are sorry that you faced a delay from support.
I hope all of your requests were taken care of. If you would like further support, please do not hesitate to contact us at care@saara.io, and we will do our best to support you.

Thank you for using EcoReturns.

July 5, 2023

The is app is good and the customer service team is also helpful. Saurav, Amit, Vivek all are extremely efficient.

Around The City
India
29 days using the app
Saara Inc replied April 17, 2025

Thank you. If you are fully satisfied, please update your rating to the more appropriate number. Our team puts in a lot of hard work to ensure that we meet as many requests as possible.

If you need support, please do contact us at care@saara.io

Thank you.