BFCM Returns and Exchanges

BFCM Returns and Exchanges

Reviews (115)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
    111
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
    2
What merchants think

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Merchants highly recommend this app for automating and streamlining the returns and exchanges process, enhancing efficiency and customer satisfaction. It features seamless integration, a user-friendly interface, and options for store credits, cash refunds, and automated reverse pickups. Exceptional customer support is frequently highlighted, with team members like Amit, Saurav, and Nitin providing quick resolutions, often within 24 hours. The app is valued for its robust performance and reliability in managing returns.

September 28, 2023

I wonder how a customer can give a positive review to Eco-Returns.

We have bought the license over 9 months ago. And we are still not live.
Not only, took it long time, to get the pricing sorted out (we have 3 websites), but after we did our user testing, we found in 2 days over 10 bugs. And some of them were serious business concerns. Somehow I managed to bypass the system and create a replacement order without paying any extra money.

I have raised for each issue a ticket. I send personal messages to the CEO Punith. Appart that my concerns will be considered and i should have patient, not much happened over one months.

I see many positive reviews from India. I wonder how many of the them are fake reviews.

Baabuk
Switzerland
6 months using the app
June 5, 2023

We did a proper RPF process where we benchmarked different return systems. EcoReturn did win the process.

We spent a lot of time to test the system and to my surprise we discovered many bugs we raised to the team. It look quite some time to get it fixed. I was surprised that other customers had not raised these issues previously.

After we paid the suscription, we had some other issues and did not immediately set-up the system. A few weeks later when we wanted to set-up the system, the licence was not active any more. I was even more surprised, that i had to show proof that i paid the license.

Now, it already over one months that Saurav and other team members have not activated the suscription. I send them daily reminders. But nothing is happening.

Also, they promised to integration with ODOO and set up a new logistic partner. I guess these are empty promises.

Baabuk USA
Switzerland
3 months using the app
1
1