Cleverific Order Editor , 296 reviews

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
    238
  • 5% of ratings are 4 stars
    15
  • 2% of ratings are 3 stars
    7
  • 3% of ratings are 2 stars
    10
  • 9% of ratings are 1 stars
    26
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to streamline the order editing process, including modifying prices, taxes, and shipping fees. It's particularly useful for businesses handling large volumes of orders or frequent adjustments. Features like abandoned cart recovery and payment requests are seen as time-saving. The app's intuitive, customizable interface and ability to address Shopify's limitations are also praised. Merchants commend the customer service for their quick and knowledgeable support, making it a must-have tool for enhancing order processing and customer service capabilities.

March 20, 2019

highly recommend this app!! Has all the functionalities you need and should be standard in Shopify as others mention. Only thing missing is the ability to accept partial payments and then we can give 5 stars :-)
Support is worth 5 stars allready

DOLLY by Le Petit Tom ®
Netherlands
About 2 months using the app
April 7, 2014

Edit order is something we've all been waiting for. The only challenge is billing a customer for more than their credit card has been authorized but I understand why that is that way. Shopify did a great job creating this app as a result of listening to their customers.

TALLYBOOKDIRECT.com
United States
11 days using the app
December 20, 2017

Found it pretty useful the one time I needed it. It "uncancelled" an order and created a new one with a similar order number and captured payment. Couldn't bring myself to pay monthly for it though as that use case was a one-off for me.

Really should be built into shopify, but if you need the functionality, I wouldn't hesitate to grab it.

Tokullectibles
United States
7 days using the app
Edited January 12, 2023

Have tried Edit Order out, and we are eagerly awaiting the rollout of Customer Portal. Hope to be kept in the loop.

WTF Notebooks
New Zealand
17 minutes using the app
Cleverific, Inc replied January 12, 2023

Thank you for your honest feedback. We’re sorry our messaging around Customer Portal wasn’t clearer and that we didn’t have an opportunity to help you before this review.
Customer Portal has been in private beta and is currently rolling out to merchants. We’re staging the release into small groups to ensure quality and support.
We are more than happy to refund you for your subscription charge and would love to offer you a new free trial, please email us at support@editorder.net.

March 28, 2015

looking good so far, although, is it free or is it $19.99? i don't understand. i'm using STARTER plan.

Store
United States
4 minutes using the app
2
2