Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to streamline the order editing process, including modifying prices, taxes, and shipping fees. It's particularly useful for businesses handling large volumes of orders or frequent adjustments. Features like abandoned cart recovery and payment requests are seen as time-saving. The app's intuitive, customizable interface and ability to address Shopify's limitations are also praised. Merchants commend the customer service for their quick and knowledgeable support, making it a must-have tool for enhancing order processing and customer service capabilities.

March 26, 2021

This app has worked well for our intended uses thus far. It is user-friendly, competent with updates, and stable. The support team is eager and able to assist. Shout out to Laura, who was wonderfully insightful and lovely to converse with. Thank you!

ChicSparrow
United States
About 5 years using the app
March 12, 2014

FINALLY!!!!!! I've been waiting for this app.

It's exactly what I've always wanted. If you find yourself needing to edit orders, than get this app!

It's nice and simple to use.

The Dairy
United Kingdom
Over 4 years using the app
September 9, 2021

This is a really great app - easy to use. Love the recent improvements with having favourite items and the ease of being able to adjust pricing and edit description of items. The edit team are super prompt in their response time.
Definitely recommend.

Evoo Quality Foods
Australia
Over 4 years using the app
August 4, 2021

Amazing app. It's easy to use and helps us with order management. The customer service ios also top-notch

GeekLoveph
Philippines
Over 4 years using the app
March 18, 2021

This app is fantastic! Very user friendly and efficient for editing orders. The quality of customer service I received from Andrew can't be beat. I highly recommend this app for any type of eCommerce business. 10/10!

Optometrists United
United States
Over 4 years using the app
January 20, 2022

This app works great with specific processes we have for our store when processing our exchanges. We had some default app settings that didn't work with our intentions, reached out to their customer service and was assisted in a quick responsive matter. They were able to custom modify some of our settings through their backend that was exactly what we needed. Very satisfied with using this app, I would recommend giving it a try.

Alegria Shoes
United States
About 4 years using the app
June 21, 2021

Very useful app, and when I encountered an issue, the technician help me solve as soon as possible!

犀牛盾 RhinoShield
Taiwan
Over 3 years using the app
July 1, 2021

Awesome app that makes our life so much easier. As a coffee roaster we have both Retail and Wholesale and several times are adjusting orders for our wholesale customers and provide special pricing for specific customers. This app has made all of this possible. And the team of Edit order is awesome, as we had a suggestion for app improvement and they immediately got onto it and within days added a new feature that saved us hours of work that we had to do before.
I highly recommend this app to anyone who has the need to ever edit an order or takes in orders over the phone and has to enter them. It is the best order editing app we could find.

Tico Coffee Roasters
United States
Over 3 years using the app
May 24, 2021

This app is excellent. It makes editing orders a breeze. It's well thought our and feature packed. We use it regularly. And the customer service is five stars!

Prevelo Bikes
United States
Over 2 years using the app
January 24, 2022

We've been using this app for 2 years. It's a great app and the customer service is very responsive. Thank you for all your help.

SUITS OUTLETS
United States
Over 2 years using the app