Edit Order by Cleverific

Edit Order by Cleverific

by Cleverific, Inc

Edit customer orders & send payment requests in Shopify

4.4 of 5 stars(218 reviews)

Simple, flexible order editing

With Edit Order, easily change customer shipping or billing info, adjust pricing, add or remove SKU's and line items on any customer order.

Send payment requests

Immediately send your customer a payment request when you add to an order, upgrade shipping or exchange an item for a more expensive one.

Unlimited draft order edits

Add line item or cart properties for custom engravings, monograms, exact weight, custom handling, delivery notes and more to draft orders.


About Edit Order by Cleverific

Do your customers need to change the size, color, or quantity of their order, add another product to their order, or exchange a product?

With Edit Order, you can do this and so much more, change shipping speed or shipping address, charge for additional amounts owed, change customization like embroidery or monograms, and place a custom order with special pricing and so much more.

You chose Shopify for your business because it’s so easy to use, fast to set up, and it’s the best ecommerce platform out there (we get it, we’ve worked with just about all of them!). While Shopify helps you get the sale, here’s some of the many ways that Edit Order can help you respond to your customers’ requests quickly and with flexibility so you can move on to developing more repeat customers without breaking a sweat.

“We have dozens of orders every day where the customer entered the wrong size, color, quantity, or even want to switch products… There is no built-in functionality to edit orders in Shopify. The Edit Order app is the best solution available” - Screaming Owl

Charge Customers for an Additional Amount Owed

Our Payment Requests feature lets you request an additional payment from your customers directly through your secure online store with just two clicks! No setup required. Accept payment right away when you add to an order, upgrade shipping, or exchange for a more expensive item.

Exact Sales Tax Calculations

Our tax tables and tax calculations exactly match Shopify’s. When you create a new order or change a shipping address, we ensure that your order’s sales taxes are updated in real time and are 100% accurate.

Responsive Customer Service

Don’t put your business at risk! With Edit Order, customer support is handled directly by the co-founders and lead developer so you can rest assured that your customers’ orders are in the best hands.

How Does Edit Order Work?

When you edit an order, Edit Order does a “save as” with your edits by canceling the original order and applying the original payment to the newly edited version of the order. This ensures that there’s a clear papertrail of the order at all times.

Featured in FORBES as one of the "first 10 Shopify Apps You Must Install" and the only edit order app to be featured by Shopify.

Try Edit Order today, FREE for 14 days

With zero setup required, you can install Edit Order and be done servicing your customer’s order in less than 3 minutes.

30 day 100% Money Back Guarantee

If for any reason you’re not satisfied with Edit Order, simply email us during your first 30 days and we’ll refund your money.

About Us

Edit Order is made by Cleverific, Inc. We are a small team located in sunny Santa Barbara, California. Our apps and expertise help merchants grow on Shopify.

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 14-day free trial

Standard Plan

$29/month

  • Unlimited Order & Draft Order Edits

  • Charge for Increases with Payment Requests

  • Responsive Customer Service

  • 30-day 100% Money-back Guarantee

Premium Plan

$59/month

  • Priority Customer Service

  • White Glove Onboarding

  • New Hire & Team Training

  • Edit Order App Customizations

  • All Standard Plan Features

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.4 of 5 stars
Based on 218 reviews

  • 5 of 5 stars
    78% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
    (7)
  • 2 of 5 stars
    3% of ratings are 2 stars
    (6)
  • 1 of 5 stars
    10% of ratings are 1 stars

Most recent reviews

Knickey

We've been using Edit order for about 4 months and have only great things to say about both the app and their customer support. Edit Order has been instrumental in helping us resolve operational challenges we were facing with various types of orders. Being able to edit and re-save has been unbelievably helpful.

We did experience a couple of small issues with the app, and Edit Orders team was responsive to fix them in a timely manner. In one case, (some incorrect taxation on our non-taxable items), Edit Order reviewed and pushed out a change to resolve this issue. Too often apps say they'll get around to a fix but it takes ages to see it happen. In the second case, Edit Order lobbied another company on our behalf to resolve a discrepancy with how they were handling the data. All in all, extremely impressed by their customer support - thank you Josh, Andrew & Tu!

Developer reply

June 18, 2019

Thanks so much for your review! It's a pleasure working with you and your team and we're really happy to hear that we were able to resolve the tax issues you ran into :) Please feel free to reach out whenever you need us!

Petite Studio

Total game changer. I have been looking for a way to split orders in Shopify for a long time and have finally found it. Josh and the team have made it super easy and user friendly to add and remove items from orders and split orders up. Their customer service is also the best I've experienced in Shopify app land. Highly recommended!

Developer reply

June 12, 2019

Thanks so much! We're really happy that Edit Order is helping you split your orders, and we're excited to expand our support for order-splitting to make the process even better :) Please feel free to reach out whenever you need us!

Kenetrek Boots

The app is an absolute necessity for any Shopify business. Well designed, great functionality and I'd definitely recommend upgrading to their "premium" service. Not only are the staff great to work with and quick to reply to any issues, they are also willing to go above and beyond for their customers, even customizing the app to meet your needs. I couldn't be happier with my experiences with the team at Cleverific.

Developer reply

May 22, 2019

Thanks so much! It's been a pleasure working with you and your team to solve the outside returns problem you were having in Shopify. If you need anything else, please let us know!