Editify Order Editing & Upsell
- Pricing
-
From $19/month. Free trial available.
- Rating
- 3.8 (23)
- Developer
- Forty Seven Jane LLC
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Effortlessly edit orders, and reduce returns and support debt by letting customers edit their orders
Editify is an app that gives you the power to edit orders with ease! Say goodbye to manual updates and hello to more time spent growing your business. With this app, you can now effortlessly change any order on your store (including the order date!), ensuring your records are accurate and up-to-date. With our customer portal, customers can amend their orders. This reduces returns and support headaches for you, the merchant! This feature can be toggled for added flexibility.
- Edit Orders in Admin: Modify products, shipping, and more beyond Shopify’s limit
- Self-Service Order Edits: Customers can update address, items, shipping, + more
- Custom Shopify Flow Actions: Automate order edits and post-purchase flows
- Boost Revenue Instantly: Let customers add more to their order after checkout
- Integrate With Essential Apps: Connect to fulfillment, fraud, shipping, and more
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
Categories
Order updates
Pricing
Choose the plan that best fits your business.
Starter
$19 / month
Features
- Backdate Orders
- Edit Shipping Cost
- Edit Billing Address
- Send Invoice
- Accurate Shopify Analytics
- Financial Reporting
- Support
3-day free trial
Pro
$39 / month
1% of upsell revenue generated per month by the app
Features
- Everything in Basic
- Customer Portal
- Priority Support
- Flow Actions
3-day free trial
Enterprise
$199 / month
Features
- ERP Integrations
- White Glove Onboarding
- 1-1 Slack Support
- Custom Flow Actions
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (23)
Easy to onboard, easy to use. Has reduced the amount of time I have had to spend each day responding to customers who commonly put in the wrong shipping address (usually from putting in billing address).
I attempted to amend a customers Billing address at the customers request. This then duplicated the customers order and charged them again! I requested help from support but did not receive a response. Pretty useless app and makes a complete mess of your orders. The interface is hard to navigate too
Hi there — we’re really sorry to hear about this experience. That definitely shouldn’t have happened, and we’d like to make it right. The duplicate charge you mentioned sounds like an unusual sync issue rather than expected app behavior, and our team can help correct it quickly once we have the order details.
Please reach out to us directly at info@fortysevenjane.com so we can investigate your specific case. We take this kind of feedback seriously and want to ensure everything is resolved properly.
I wouldn’t recommend this app if you’re using it to backdate orders. Great support but it is not doing what I need. When I backdate an order it makes a second order with the desired date and if the customer paid already then I have to go to Shopify admin and reach out to tech support for assistance to properly delete the order i no longer need. I found a loop hole by inputting an order on Shopify, marking it unpaid, going back to editify to backdate the order and being able to delete it through the app. Only to find out it doesn’t save my back date or delete the original order. I’ve been going back and forth with tech support, they are very helpful but the app its self is not
Support
App support provided by Forty Seven Jane LLC.
Resources
Developer
Launched
February 6, 2023
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