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Effortlessly edit orders, and reduce returns and support debt by letting customers edit their orders
Editify is an app that gives you the power to edit orders with ease! Say goodbye to manual updates and hello to more time spent growing your business. With this app, you can now effortlessly change any order on your store (including the order date!), ensuring your records are accurate and up-to-date. With our customer portal, customers can amend their orders. This reduces returns and support headaches for you, the merchant! This feature can be toggled for added flexibility.
- Edit Order
- Backdate Orders
- Customer Portal
- Edit Shipping Cost & Billing Address
- Highlights
- Use directly in Shopify admin
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
Categories
Order updates
Pricing
Starter
$9.99 / month
- Backdate Orders
- Edit Shipping Cost
- Edit Billing Address
- Send Invoice
- Accurate Shopify Analytics
- Financial Reporting
- Support
3-day free trial
Pro
$29.99 / month
- Everything in Basic
- Customer Portal
- Priority Support
- Flow Actions
- Whiteglove Onboarding
3-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (23)
5 stars for support. I had very good experience. Professional, quick, polite, flexible. I got answers to all questions what I had in few minutes.
About App. I was looking for possibility to add backdate orders and this app met my requirements. Easy to use, I solved my problem very quickly. Thank you very much!
UPDATE: The app creator indicated that the pricing & features bug described below is fixed (I didn't test it though). They also indicated they are working on a solution to allow editing of orders created by another app.
The pricing and features of this app are not listed correctly. The app does not allow you to edit orders at the "starter" tier, only at the "pro" tier.
Secondly, for anyone wondering - the app does not allow you to edit orders created by a different app (maybe this is a shopify limitation and not specific to this app, I'm not sure).
I am unable to backdate my orders and I am unable to edit my billing address! I saw that a purchase of the more expensive plan is required to actually see any backdate orders.
Editify has been so helpful
Starter plan does not allow to backdate orders without the billing address and you are unable to edit the billing address without the more expensive plan. So unless I pay for the more expensive plan without the free trial, I'm unable to even see if the app works. Very sneaky.
Hi, We apologize for the free trial oversight, and thanks for bringing this to our attention. I think what happened is you got a free trial on the basic plan and then the pro plan counted that as your free trial. We understand the importance of experiencing the full capabilities of our service. To rectify this, we’ve granted you complimentary upgraded access, allowing you to explore and utilize the backdating feature and add a billing address without any cost. Thank you for your patience and understanding.
Support
App support provided by Shopvana.
Resources
Launched
February 6, 2023
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