Editify Order Editing & Upsell

Easy to onboard, easy to use. Has reduced the amount of time I have had to spend each day responding to customers who commonly put in the wrong shipping address (usually from putting in billing address).

I attempted to amend a customers Billing address at the customers request. This then duplicated the customers order and charged them again! I requested help from support but did not receive a response. Pretty useless app and makes a complete mess of your orders. The interface is hard to navigate too

great customer service, i had an important question and they took a call and found a solution for me before end of day.

This app does exactly what I need it to do! We use a separate POS in our store on are too busy on the weekends to scan items in Shopify so on Mondays I manually add all the orders from the weekends and back date them. Editify does it perfectly! And the support is excellent! I had a question and Alberto scheduled a video call with me immediately to walk me through what I needed to do.

This app is my secret weapon. We sell a few products that include a lot of sub-components and bundles. Edity allows us to have a consistent customer experience while juggling orders on the backend.

This app has cut down on a significant amount of unnecessary customer service time by allowing our customers to edit their own orders post-sale. We have had multiple occasions where the customer has decided they wanted to increase their purchase and add products and were able to do so because of Editify.

I wouldn’t recommend this app if you’re using it to backdate orders. Great support but it is not doing what I need. When I backdate an order it makes a second order with the desired date and if the customer paid already then I have to go to Shopify admin and reach out to tech support for assistance to properly delete the order i no longer need. I found a loop hole by inputting an order on Shopify, marking it unpaid, going back to editify to backdate the order and being able to delete it through the app. Only to find out it doesn’t save my back date or delete the original order. I’ve been going back and forth with tech support, they are very helpful but the app its self is not

good app

Very useful app. I use square for in person sales and sometimes the dates are off upon import. This app helps me keep customer order records accurate by being able to backdate an order. Very helpful!

5 stars for support. I had very good experience. Professional, quick, polite, flexible. I got answers to all questions what I had in few minutes.

About App. I was looking for possibility to add backdate orders and this app met my requirements. Easy to use, I solved my problem very quickly. Thank you very much!