Reviews (166)

Overall rating
4.4
Counts per rating level
  • 72% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer relationships with customizable thank you emails that include discount codes and personalized messages, which have notably increased sales and retention. The app offers detailed analytics to track email effectiveness and is valued for its user-friendly interface, quick setup, and easy customization options like adding logos and social media icons. The automatic post-purchase thank you emails are particularly appreciated for maintaining customer engagement. Additionally, the app's reliability in sending emails and responsive customer support are frequently commended.

November 3, 2020

I would give this app 5 stars if it wasn't for the fact that all the emails get sent to spam, making the app completely useless, I tried contacting support but they just replied with it has to do with the settings of each user, however I changed the settings of my email so I would make sure that the email from where it was sent was authorized, and it still got put in spam. I also know I am not the only one with the problem, I spent a few hours going through the forums finding lots of people with unhappy customers because the emails went straight to spam folder. I understand that user email settings could make this happen but then why do the emails from other apps that have the same service do not get sent straight to spam? I know they're using sendgrid but I have used sendgrid as well and haven't had this issue either. So 2 stars it is, and they get 2 because their app is easy to use and the emails are easy to edit also has a lot of features. But if emails get sent to spam that makes all the good things go away.

Carole's Cheesecake Company
Canada
2 months using the app
Autoketing replied November 3, 2020

Thanks for your feedback. We're very sorry for the issue. Many stores have emails sent to Promotions category.
We will try to improve our app.

Regards

Edited August 27, 2019

I did't find this app helpful for the most part. There are other apps that offer better features for $0 . Good concept but didnt like the spam email addresses that was showing up in my customer list.

Chiquebysha
United States
9 days using the app