Reviews (18)

Overall rating
3.6
Counts per rating level
  • 67% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 11% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 11% of ratings are 1 stars
December 2, 2024

The app is okay. sends automated email for orders or fulfilled orders. Very limited services, cant find a way to do one off e-mails.

Logic Jiu Jitsu
United States
3 months using the app
August 22, 2021

Hi Autoketing team. I have a question about free plan. About to amount of 130 free emails. Is it 130 free emails per month? Does it refill in a new month? Or it is 130 free emails forever and can not refill in the new month? Thank you so much!

Sake Business Laboratory Online Shop
Japan
43 minutes using the app
Autoketing replied August 22, 2021

Thanks for your question.
130 emails don't refill after a new month.
You have only 130 emails to use.

Please contact us if you have any questions.
Regards

March 26, 2024

It was great app to use.

Creative Design by TK
United States
5 minutes using the app
August 22, 2023

does not work! Keep giving test email error. Cant change colors in the template. Waste of time.Very complicated to make changes

Ellips Hair Care
United Kingdom
18 minutes using the app
Autoketing replied August 23, 2023

We're sorry for the issues. We can solve the send-test error. It's possible to change color if you customize the code.

January 27, 2023

I was excited about this app though unfortunately this app was incredibly hard and tedious to use :/ I would not recommend for sellers.

papier & plume co.
Australia
24 minutes using the app
Autoketing replied January 27, 2023

Thanks for your feedback.
We will try our best to improve our app and update new features.

Edited January 18, 2023

Vou começar a usar. Como é em português de primeira vista eu já gostei. Vou experimentar e espero ter suporte se for necessário. Obrigado.
Depois que inseri uma imagem ficou demorando salvar e não sei se vou conseguir.

Muito obrigado! Consegui salvar o trabalho. Agradeço a atenção.

Lojas Magister
Brazil
About 3 hours using the app
Autoketing replied January 18, 2023

Thanks for your review. We try our best to support merchants. It'd be great that you like our app.
Please contact us if you have any questions.
We're ready to help you.

Sincerely

September 13, 2022

thanks you for free pp and hope it works well with my new buisness. be a lot easier to send customers emails

DOBBS DESIGNS
United States
2 minutes using the app
Autoketing replied September 13, 2022

Your review makes our day. Thanks for your review. We feel glad when knowing that you're satisfied with our app.

Please email or chat with us if you have any questions. We're ready to help you as soon as possible.

Thanks

June 9, 2022

This is a very straightforward app. I love it. It really connect my landing page subscribers to thank you emails. I also had an issue when I first install it. It was due to a preference on our side. Although that was nothing to do with Autoketing Team, they tried to help a lot. So thank you guys!

mon ÉTOILE de beauté
United States
1 day using the app
Autoketing replied June 9, 2022

Thanks for your feedback. We're very happy when hearing that you're satisfied with our app.
Please email us or start a live chat if you have any issues with the app.

Best regards,

December 23, 2021

Such a nice app to create personalised messages for customers. makes them feel very special that I can leave personal notes instead of computer generated updates

Radiant Rose Jewellery
Australia
21 days using the app
Autoketing replied December 24, 2021

Thanks for your feedback. We're very happy when hearing that you're satisfied with our app.
Please email us or start a live chat if you have any issues with the app.

Best regards,

September 12, 2021

One of the best currency converters, thank you so much, with this app my store increased 3 times more sales.!!!

Athlete Boost
Portugal
1 minute using the app
Autoketing replied September 12, 2021

Our team is very glad that you spend your time rating our app. Your feedback makes our day.
We're always ready to support you as you have any problems with our app.
Please feel free to chat with us.

Sincerely,

Autoketing team

June 26, 2021

Bit disappointed with this App. All emails being sent out are ending up in customer's junk mailboxes. Would be nice if somebody could help me out with this problem. Or give me an advice how to fix it. Thanks

Belmil
New Zealand
9 months using the app
Autoketing replied June 27, 2021

Thanks for your review. We will improve our app and contact you when the issue is solved.

Best regards,

May 31, 2021

Very good app. It really personilized the thank you email to make the customer feel like it is a real person that took time to email them

yadu9
United States
2 minutes using the app
Autoketing replied May 31, 2021

It'd great to see your feedback. Please chat with us or send an email if you need any support.
We will help you as soon as possible.
Sincerely,

Autoketing team

April 23, 2021

This is very good app for marketing, i used its all qualities. it seems very easy and compact. i used it first time and it was very easy to use.

ISMAPK
United Arab Emirates
3 months using the app
Autoketing replied April 25, 2021

Thanks for your review. Hope our app can work well and help your store.
Please contact us if you have any questions or issues.

Sincerely,

April 14, 2021

I want to use this app for my customers but I wish it didn't have the customer's information when they receive the thank you notification.

Starlific Boutique
United States
2 minutes using the app
Autoketing replied April 14, 2021

Thanks for your review. Can you give us more information about the issue? We want to support you more.
We will send you an email. Please check your inbox.

Thanks a lot

April 5, 2021

This app is wonderful and was exactly what I needed when I first began my online store. My customers were happy with it also

Home Sweat Home
United Kingdom
3 months using the app
Autoketing replied April 5, 2021

Thanks for your review. We're also happy when hearing that you and your customers are satisfied with our app. It's the motivation for us to enhance the service.
Please contact us if you have any questions.

Sincerely,

March 28, 2021

As a small business this message app is really easy to use and very detailed. I am able to design my emails as much as I can. love it!

HoneyGalFash
United States
6 months using the app
Autoketing replied March 28, 2021

Your review is so great. It's our motivation to improve the service and support merchants like you much more.
If you have any questions, please contact us.

Have a nice day!

March 23, 2021

I do not like this app, I have tried to send a test email to see what it would look like and I have tried numerous times.

Mystic light seeker 1111
United States
About 1 hour using the app
Autoketing replied March 23, 2021

Thanks for your feedback. We're sorry for the error.
We have sent an email to support you. Please check your inbox.
Please contact us if you have any questions.

Regards

February 18, 2021

I like this app, although I have not used it much but I am looking forward to using in the future. Thank you,

My Little Daisy Shop
Canada
13 days using the app
Autoketing replied February 18, 2021

Thanks for your review. We hope that our app can help your store.
Please email us or chat with us if you have any issues or questions.
We're willing to support you.

Best regards,

November 3, 2020

I would give this app 5 stars if it wasn't for the fact that all the emails get sent to spam, making the app completely useless, I tried contacting support but they just replied with it has to do with the settings of each user, however I changed the settings of my email so I would make sure that the email from where it was sent was authorized, and it still got put in spam. I also know I am not the only one with the problem, I spent a few hours going through the forums finding lots of people with unhappy customers because the emails went straight to spam folder. I understand that user email settings could make this happen but then why do the emails from other apps that have the same service do not get sent straight to spam? I know they're using sendgrid but I have used sendgrid as well and haven't had this issue either. So 2 stars it is, and they get 2 because their app is easy to use and the emails are easy to edit also has a lot of features. But if emails get sent to spam that makes all the good things go away.

Carole's Cheesecake Company
Canada
2 months using the app
Autoketing replied November 3, 2020

Thanks for your feedback. We're very sorry for the issue. Many stores have emails sent to Promotions category.
We will try to improve our app.

Regards

Edited August 1, 2020

Haven't used it yet but hope it works!! I'll adjust my review accordingly. Also the plans should be updated in before downloading.

Cici Bloom
United States
10 minutes using the app
Autoketing replied August 3, 2020

We appreciate your review so much. Thanks for reviewing our service.
If you need any support, please contact our team.
Best regards

Autoketing team

Edited June 30, 2020

havent used this app for that long but i really love it so far. Very user friendly easy to get into and gets the job done

Smarter Camper
United States
5 days using the app
Autoketing replied June 30, 2020

Thank you so much for sparing the time to share your experience when using the app with us. Your feedback is inspirational for the team to work harder and harder to bring the best experience to our customers.

Your friend,
Autoketing Team.

June 25, 2020

Most people spend so much time trying to get a customer that when they finally land the sale they forget to continue marketing to them. Automating allows you to send an email to a customer after they’ve placed an order on your store. Since a customer has just purchased with you, they’ll be much more likely to open an email from you – they might even expect it. Introduce yourself as the founder of the company and build a personal connection with your customer, and promote your great brand. Try delaying sending the email so that customers don’t assume it’s automated.

finesseflair
India
10 months using the app
Autoketing replied June 25, 2020

Thank you so much for sparing the time to share your experience when using the app with us. Your feedback is inspirational for the team to work harder and harder to bring the best experience to our customers.

Your friend,
Autoketing Team.

June 19, 2020

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Ab Stimulator
United States
About 1 month using the app
Autoketing replied June 19, 2020

Thanks for your feedback. Don't hesitate to contact us if you have any further information.

Your friend,
Autoketing Team

Edited June 18, 2020

It started off great sent 30 emails 12 read them then used limit 10/10 app just stopped. I did upgrade when i loaded the app on my site so in billing i have a $7usd which 10.90 AUD charge. I'm paying $7usd ($10.90) for 3 days? Nope looks like a "delete App" from me! And i would like request a refund. If this is what you get for $7usd its not for me. I have over 100 subscribers since my store went live a week ago. And i hope it will keep growing. I need a paying app or free app that will deliver.
I have changed my stars as this was fixed for me and I have continued to use this app. It does what it says it does so that makes me happy. Thank you for fixing it for me.

P.O.S.E Fitness Wear
Australia
About 2 months using the app
Autoketing replied May 7, 2020

Hi P.O.S.E Fitness Wear,

We are terribly sorry for the unexpected experience which happened to you when using the app. 7$ is valid for 1 month-use, there were some mistakes and our dev staff is making efforts to fix it.
Please check the email so that we can adapt you to an alternative.
Hope you are still in favor of our products.

Warm regards,
Jo,
Autoketing Team.

June 17, 2020

highly recommended by one of my colleagues, so I downloaded it and installed to use on the store. thank you

NailFuel Bar
Canada
About 1 month using the app
Autoketing replied June 17, 2020

Thank you so much for your 5-star review. We're glad you felt great when using the app. It's something we've been working hard on and we're glad that our efforts have resonated with you.

Your friend,
Autoketing Team.

Edited June 6, 2020

great app this help a lot to us.but there is only one problem email limit in free period only 10 please incress it at least 20 or 30.

MadMonkeydeals
India
3 months using the app
Autoketing replied June 7, 2020

Thanks for your review. We appreciate your kind words and professional demeanor. The team have worked hard to provide the best experience for customers. Hope you do enjoy the current app version!

Your friend,
Autoketing Team.

June 3, 2020

very good! I like it.so good!Yeaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaah

Hotfitspro
United States
7 days using the app
Autoketing replied June 3, 2020

Thanks a bunch. Hope your store is going well!

Your friend,
Autoketing Team.

Edited June 2, 2020

I cannot send test emails so I have to use another email and subscribe to our own newsletter to me. And the result is ugly as hell. Too much spacing between paragraphs and it's not mobile-optimized. I need to cancel my subscription ASAP.

Reply to the Dev's Reply: I did not receive an email for support at all!

Ropedt.com
Philippines
14 days using the app
Autoketing replied June 2, 2020

Thank you for your review. We feel sorry that our app didn't come up to your needs. We have sent you an email for support and more information (in case you wanna cancel paying fee), please check it out!

Your friend,
Autoketing Team.

May 30, 2020

as the app theme says thanks. the app is amazing, it connecting automatically and the thanks texts is there already

M.Clay Fashion
Norway
2 months using the app
Autoketing replied June 2, 2020

Thanks for your review. We're glad that you're satisfied with the app.
Have a wonderful day!

Your friend,
Autoketing Team.

May 28, 2020

a nice personal touch. something we all need as people and customers. recommended app. I use it for my new webpage: victoriasjournals.com

Victoria's Journals
Canada
7 days using the app
Autoketing replied May 28, 2020

Thanks for your review. Hope your store will blossom even more in the future with the assistance of your app.
Have a nice day!

Your friend,
Autoketing Team.

Edited May 22, 2020

I like how easy it is to use this app! Sends and automatic email after purchase! Just what I needed! Thank you

Quiver of Rubies
United States
4 minutes using the app
Autoketing replied May 25, 2020

Thank you so much for sparing the time to share your experience when using the app with us. Your feedback is inspirational for the team to work harder and harder to bring the best experience to our customers.

Your friend,
Autoketing Team.

Edited May 21, 2020

Great app. It makes you feel you did write the email.
Have not check yet if it works or not but I am about to. thank you.

It was great. your clients will be happy to receive a thank you email.

The only issue you might face is when you submit a review it will keep asking you to tell you about your experience

Good app totaly recommend it

Pawtrait.dxb
United Arab Emirates
Over 1 year using the app
Autoketing replied May 25, 2020

Thanks very much for your balanced and fair review of Autoketing. Hope your store will skyrocket sale in the future with the assistance of our app.

Your friend,
Autoketing Team.

May 18, 2020

Its good. I like it. It couldd be better if its competelly free. It very basic and clean but quiet expensive.

Brick Bodies
Australia
About 1 month using the app
Autoketing replied May 25, 2020

Thank you for taking the time to give us a 5-star review, your feedback is highly respected and it helps our team maintain outstanding quality levels for our customers.

Your friend,
Autoketing Team.

May 9, 2020

Great App! I don't if it's possible to have it also for multiple languages and for POS when a sale is done in the retail shops...

BARBAS 1935
Spain
40 minutes using the app
Autoketing replied May 25, 2020

Thanks very much for your balanced and fair review of Autoketing app. Hope you're having wonderful experience with our app.

Your friend,
Autoketing Team.

May 8, 2020

It was really easy to customize and work through thank you so much for allowing me to use and being a part of my up coming business

DNDsportswear.com
United States
9 minutes using the app
Autoketing replied May 25, 2020

Thanks for your review. We do appreciate your kind words and professional demeanor and look forward to seeing more of your work in the future.

Your friend,
Autoketing Team.

Edited May 4, 2020

I use this app to email my customers. I send my customers emails using this app. I would definitely recommend this app to others.

TinyMommaDesigns
United States
About 1 year using the app
Autoketing replied May 25, 2020

Thank you for taking the time to give us a review, your feedback is highly respected and it helps our team maintain outstanding quality levels for our customers.

Your friend,
Autoketing Team.

Edited April 29, 2020

This app was very easy to use. I like that I was able to customize lots of features and colors of the email. This will ensure the customers are connected the brand colors an feel. I would recommend this app for others looking to stand out in their market.

Simpli Komplikated
United States
12 months using the app
Autoketing replied May 25, 2020

Thanks for you 5-star rating. We do appreciate that you're sparing the time to share with us your experience.
Hope your store is going well!

Your friend,
Autoketing Team.

April 27, 2020

Just downloaded it and installed it then customized my email template. hoping this will work for me! maybe raise the free limit to somewhere closer to 50?

UrbaVeg
United States
5 days using the app
Autoketing replied May 25, 2020

Thank you so much for your 5-star review. We're glad you felt great when using the app. It's something we've been working hard on and we're glad that our efforts have resonated with you.

Your friend,
Autoketing Team.

April 23, 2020

wow you guys cancelled the free side! Thats a bummer well ill find another one thanks again anyway

The New Leaders
United States
2 minutes using the app
Autoketing replied April 26, 2020

Thanks for your feedback. We still have a free plan with 10 free products. You can try it.
Please contact us if you have any questions.
Kind regards
Autoketing team

April 17, 2020

So far so good, looking forward to using this more often then upgrading my fingers are crossed. !!!!

Cave Scents
United States
Over 2 years using the app
Edited April 16, 2020

What will happen once 5000 customers email are used? does this renew every month?
OVERVIEW is not clickable So How to go to settings and see all email list that was sent to customers?

MOOSASILWADI Sci-fi COSMOS DESIGN
Bahrain
13 days using the app
Autoketing replied April 26, 2020

Thanks for your question. 5000 emails will be renewed every month.
Please scroll down the overview, you will see Edit button to change settings.
Please contact us if you have any questions. It'd be great if you like our app and upgrade the review. We really appreciate that.
Kind regards

April 9, 2020

veery good and helpfull thing for marketing. I am just a little bit disapointed because is not free anymore

dr Sleeptight
Serbia
8 minutes using the app
April 4, 2020

Purchased this app but doesn't work too well.

It sends thank-you emails to NON customers (e.g abandoned checkout) which creates a massive confusion with the customer - making them believe they have placed an order when they haven't.

We have received poor reviews on our social media and Google because of this, where customers think we force an order on them.

I have messaged live chat with no response.

Munskydd
Sweden
5 days using the app
Autoketing replied April 7, 2020

We are very sorry for the issue. Currently, our app will send thankyou emails to new email addresses in the email list of Shopify admin.
Please contact us if you have any questions.
Kind regards

March 24, 2020

Really cool app. Just wish you weren't forced to upgrade in order to sent more than 10 thank you e-mails.

Nic-o'loop
United States
Over 1 year using the app
Edited March 23, 2020

I used this app to add some value to my page. It really helped and was user friendly. It was great and I would definitely recommend t to my friends and co workers

Outbreak Readiness
United States
About 1 month using the app
Autoketing replied March 24, 2020

Thanks for your feedback. Please contact us if you have any questions.
Kind regards

March 17, 2020

good app but limit is too low. add more limi because this discourages me to actaully use and 100 chracter limit isannoyning

Golden Mirai
Canada
9 days using the app
March 16, 2020

thank you for this app it is very helpful and I will use it to my website, full support for this app and the team behind it

foodex
Kuwait
22 days using the app
March 11, 2020

Great app especially for me, a beginner. I enjoyed everything about the app. I don't have any dislikes.

Uniquely Assembled
United States
5 minutes using the app
March 10, 2020

The best App for sending an email to an ideal customer, I am really happy for this app, because it has brought back customers to buy after visiting the store ... I really recommend this app.

Share Giftz Shoppers
Canada
41 minutes using the app
Edited March 8, 2020

perfect app works fine every single time ive been using it for a very long time now and it has never dissapoined and the best part is that all emails look official.

Divinity
United States
About 4 hours using the app
Edited March 5, 2020

Great app! I would use it again. Thanks you for assisting me with my store through the simple thank you emails. scsdf

NORSE STORE
Vietnam
2 months using the app
February 4, 2020

Great app! I would use it again. Thanks you for assisting me with my store through the simple thank you emails.

Electric Dryer Rack
United Kingdom
2 months using the app