Overall rating
Counts per rating level
  • 72% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate thank you emails, noting its potential to boost sales and improve customer relations. Many commend its full customization features and detailed analytics. The quick and helpful customer support is also frequently mentioned. Some merchants report that it aids in customer retention and repeat purchases, enhancing professionalism and customer satisfaction.

Edited July 14, 2019

This seems really easy and simple to customize at the moment! Great if Autoketing decides to have an email automation app next. Seems to be a fantastic free option for welcome email ...But just a question, can we adjust this to just being a WELCOME email when they sign up for our mailing list and not a THANK YOU email when they purchase (since there is already an automated email by Shopify)? Thanks!

Over 4 years using the app
April 14, 2021

I want to use this app for my customers but I wish it didn't have the customer's information when they receive the thank you notification.

Starlific Boutique
United States
Over 2 years using the app
Autoketing replied April 14, 2021

Thanks for your review. Can you give us more information about the issue? We want to support you more.
We will send you an email. Please check your inbox.

Thanks a lot

April 17, 2020

So far so good, looking forward to using this more often then upgrading my fingers are crossed. !!!!

Cave Scents
United States
Over 2 years using the app
March 24, 2020

Really cool app. Just wish you weren't forced to upgrade in order to sent more than 10 thank you e-mails.

United States
Over 1 year using the app
June 17, 2019

I was unable to locate if there was a preview option and thereby confused how it would look when emailed to customers. I would recommend.

Classic Blueprint
United States
Over 1 year using the app
May 9, 2020

Great App! I don't if it's possible to have it also for multiple languages and for POS when a sale is done in the retail shops...

7 months using the app
Autoketing replied May 25, 2020

Thanks very much for your balanced and fair review of Autoketing app. Hope you're having wonderful experience with our app.

Your friend,
Autoketing Team.

Edited August 8, 2019

I used this app to help send email to customer after buy products like this idea thank you very much

5 months using the app
May 31, 2021

Very good app. It really personilized the thank you email to make the customer feel like it is a real person that took time to email them

United States
4 months using the app
Autoketing replied May 31, 2021

It'd great to see your feedback. Please chat with us or send an email if you need any support.
We will help you as soon as possible.

Autoketing team

October 27, 2019

Testing right now, so far so good......................................................................

Awesome OnlineStore
United States
4 months using the app
Edited October 25, 2019

This is a good app. However comes with limitations with templates. It can only send emails to the first time customers. I would like to have more flexibility in customization of columns resizing and custom email signatures etc. Hopefully they will add these feature along with drip-mail campaigns templates. The fact that this app is free is attractive.

Jake 'n' Jasp
United States
2 months using the app