Emotive: SMS Marketing

Emotive: SMS Marketing

Free to install. Additional charges may apply.
Rating (4.2)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

May 27, 2022 · Changelog

Languages

English

Works with

ReCharge, Zendesk, Slack, Zapier, Gorgias, Klaviyo

Conversational SMS Marketing is the highest ROI channel for ecommerce stores. Try it today.

Engage your customers through automated two-way text message conversations. Your Emotive plan comes with dedicated strategy, support, and copywriting resources and even offers do-it-for-you options to ensure you maximize your revenue. Emotive is easy to use and risk-free to get started. We offer a 5x ROI guarantee or your money back.

Engage your customers through automated two-way text message conversations. Your Emotive plan comes with dedicated strategy, support, and copywriting resources and even offers do-it-for-you options to ensure you maximize your revenue. Emotive is easy to use and risk-free to get started. We offer a 5x ROI guarantee or your money back. more
  • Build your SMS audience compliantly with customized pop-ups and checkout flows
  • Create two-way SMS campaigns easily from 600+ of pre-tested templates
  • Segment your customers and automate abandoned cart messages or promotions
  • Take advantage of do-it-for-you support, strategy, and copywriting services
  • Drive revenue and measure success with attribution analytics and reports

Pricing

External charges may be billed by Emotive separately from your Shopify invoice. Learn more

Free to install

30-day free trial then option to graduate to a paid plan with a 5x ROI guarantee

Free to install

30-day free trial then option to graduate to a paid plan with a 5x ROI guarantee

All charges are billed in USD.

59 reviews

Overall rating
4.2
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 14% of ratings are 1 stars
December 1, 2023

AVOID at all costs. I wish I read the reviews before engaging with this company. Buggy unreliable SMS and overpriced for what they offer. Shady business practices.

They are very shady and require a 1 year term contract, which they sneakily add in about the auto renewal is 1 year, and unless you notify them 30 days before the renewal date they don't let you out of the contract for the full year and "require" you pay the rest of the year, even though its billed quarterly+monthly.

I was reviewing their terms on their website and can't even read because their UI is purposely black text on black screens, making it very hard to read. Cannot believe this company. AVOID.

Joycoast
United States
Over 1 year using the app
September 28, 2023

Emotive is not truthful about its attribution. They do not offer the support to be helpful and strategic. The app does not work on mobile devices. Support is limited in solving problems. It is impossible to get out of a contract where Emotive does not deliver what is promised.

Max Sweets
United States
Over 2 years using the app
August 9, 2023

We really love using Emotive. It makes SMS marketing super seamless.
Their support and onboarding team is fantastic, they are extremely helpful in ensuring your team is taking full advantage of all of the features to maximize ROI.

Emotive is definitely one of the better SMS platforms we've used (and we've used quite a few). The dashboard has a great layout, and it has all of the features we need to launch successful campaigns. The pre-built flows are super good on their own and easy to customize to your brands needs.

So far everything has been great, but the only feature I would like to see is a cost calculator to show the estimated cost for the campaign before it has been sent.

Tappy Card
United States
4 months using the app
August 10, 2023

Warning: Do Not Use Emotive!

Short summary: They manipulate their contracts to charge excessive fees which are not discussed when you begin and lock you in with unreasonable auto renewals.

We started with them a year ago. We signed a one-year contract with fixed fees. Fast forward six months, they start introducing a new fee. It raised prices by over 30%. No notification was given. Annoying, but fine, we accepted it as Attentive refused to work with us. A bit later, we decided not to renew for the following year. They said we auto renewed and could not cancel.

It turns out that they changed their terms and conditions after we signed the contract, without notification, to lock us in. After a month of emails, we finally threatened a lawsuit and they said they “made a mistake” and we did not auto renew and were able to cancel.

Lesson learned, DO NOT USE EMOTIVE!

FYI: This is the first negative review I have ever left after six years on Shopify.

Battling Blades
United States
About 1 year using the app
June 8, 2023

10/10 Emotive is an excellent platform. It is user friendly and has opened up a whole new avenue of marketing for our brands. Jessica and the team are a joy to work with and have been so helpful in offering assistance during transitions, helping with copy, and sending ideas for campaigns. Would highly recommend this platform for anyone looking to start SMS marketing.

A Makers' Studio Store
United States
About 2 years using the app

About this app

Launched

May 27, 2022 · Changelog

Languages

English

Works with

ReCharge, Zendesk, Slack, Zapier, Gorgias, Klaviyo

Built by Emotive

About Emotive

4.2 average rating

1 year building apps for the Shopify App Store

3605 Cananea Dr, Encino, CA, 91436, US

Support

Send a message

support@emotive.io

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