Emotive: SMS Marketing , 49 reviews

Very satisfied with Emotive! Our rep, Michelle, is a pleasure to work with. The platform is easy to use and it's been a game changer for us.

Emotive is an excellent SMS partner. They provide consistent, excellent support, resources, content ideas, copywriting, GIFs, and more. Our CSM reaches out very regularly, makes himself available to us, and goes above and beyond. Our experience with Emotive is night and day compared to our old provider, Opt It. The cost and terms are more than reasonable. I highly recommend this company!

Truly the best onboarding experience I've ever had with a marketing app! Brian and the team were a delight to work with and complete pros. They made beautiful automations that were completely on brand for us and are already generating serious new sales and customer acquisitions. We saw 16x ROAS in the first month alone. The Emotive team invested hours in teaching us how to get the most from their software and from SMS marketing in general. Cannot recommend these folks enough!

Current Issue:
If you are a potential customer and have made it to this page, check the F rating on the BBB website. It is absolutely accurate in our experience. Completely unethical and untrustworthy company. First, the telephone number they list on our credit card statement is disconnected. We found this out when then charged our corporate card one month after sending notification in writing that we no longer authorize them to use the previously provided payment information. Sent an email requesting an immediate reversal to this charge. 24 hours later not even a reply.

Original Issue:
On our fourth bill we had a charge for "Minimum Spend True-Up". The charge was for $168.09. We inquired multiple times via email before finally getting a reply. We were informed this was for a monthly minimum spend, something that was never discussed with us prior to this invoice. In trying to get this issue resolved we were also informed that there are minimums with regards to the number of campaigns you must send in order to qualify for their ROI guarantee. Another detail that was never discussed prior to contracting or during on-boarding.

When asking to cancel their reply was as follows: "While I can see that the minimum spend wasn't noted in that recap email from Mike, it is noted in your signed Service Agreement (attached here) which supersedes any email communication."

This decidedly unethical company has chosen to ignore communications issues on their behalf and instead want to stick it to us for policies and requirements that their sales and on-boarding staff either forgot or chose not to mention. We could never trust emotive moving forward.

P.S. The sales person (Michael Cruz) was CC'd on each email regarding this issue and never one replied to a single one. Appears as if this was to avoid taking responsibility for skipping over some of these requirements before taking our credit card information...On our fourth bill we had a charge for "Minimum Spend True-Up". The charge was for $168.09. We inquired multiple times via email before finally getting a reply. We were informed this was for a monthly minimum spend, something that was never discussed with us prior to this invoice. In trying to get this issue resolved we were also informed that there are minimums with regards to the number of campaigns you must send in order to qualify for their ROI guarantee. Another detail that was never discussed prior to contracting or during on-boarding.

When asking to cancel their reply was as follows: "While I can see that the minimum spend wasn't noted in that recap email from Mike, it is noted in your signed Service Agreement (attached here) which supersedes any email communication."

This decidedly unethical company has chosen to ignore communications issues on their behalf and instead want to stick it to us for policies and requirements that their sales and on-boarding staff either forgot or chose not to mention. We could never trust emotive moving forward.

P.S. The sales person (Michael Cruz) was CC'd on each email regarding this issue and never one replied to a single one. Appears as if this was to avoid taking responsibility for skipping over some of these requirements before taking our credit card information...

Emotive is our go-to SMS app. The program is super easy to use, and the support we get is unreal. With an account rep, and a dedicated copywriter there is nothing missing with this app. They are able to help us plan out sales to run, they give us information on performance, THEY WRITE COPY WHICH IS HUGE! Not only that, but they respect that we are a small company and have been incredibly helpful in making our money go the farthest and ensure our ROI is what we want!

Cannot recommend more!

Emotive is great SMS Marketing tool. Love their 5X ROI guarantee, automated two-way conversations, and dedicated success manager.

The app itself works incredibly well, our retention in SMS through emotive vs email is insane! But beyond the app, what makes this SO worth it is the support... The team at Emotive is knowledgeable, helpful, and thoughtful; they really made it feel like a team effort.

Easy to install, quick results, and fantastic customer service! I highly recommend Emotive to any business looking to start and/or scale its SMS marketing.

I moved my SMS biz over to Emotive after a disappointing experience with very limited customer support on another popular platform and immediately saw the difference. Their customer support is unlike any other I've experienced ... Onboarding (training) Sessions to get our SMS campaigns up and running; Daily Sessions that provide opportunities to ask questions as they arise with live experts; ongoing check-ins from team members who provide real-time, hands-on support to help assure success in our SMS campaigns. They provide a range of tools to help with your planning and stay engaged enough to keep you on track. Working with Emotive is truly an incredibly positive experience.

Emotive is great. It's an extremely useful tool to reach out to customers and is easily manageable and understandable with the tools and reports available. Support is also very quick to respond and has valuable solutions to any issues that arise.