Emotive: SMS Marketing , 57 reviews
Emotive has been a great asset for us to run our SMS marketing campaigns. Our Success Manager has been very proactive and helpful, providing us quick solutions when we have issues and consistently sending us ideas for campaigns.
Easy to install, quick results, and fantastic customer service! I highly recommend Emotive to any business looking to start and/or scale its SMS marketing.
PREDITORY CONTRACT, DO NOT USE. This app does work well but if you are not aware of their exact contract terms you are screwed. They give no notice of contract auto renews and then offer not solutions on breaking it early. We are obligated to buy out the full contract or keep using this stupid and expensive service.
When they schedule you for monthly "meetings" all they do is try to sell you on the other platforms they have and try to sell you on sending 2 messages a week, to make them more $.
DO NOT USE, I repeat, DO NOT USE
The training the Emotive team gave us was incredible and very informative. We are able to navigate the different areas we use easily and quickly, while seeing results immediately.
Not worth the frustrations!
I've worked with a lot of companies in the past and have ended up canceling or not using their services anymore. A lot of these companies make it easy to end the services and just go about your business and carry on. "THIS APP/SERVICE" on the other hand gouges swindles you with their contracts as well as try to upsell you on other services they offer.
At first, they promised to be better than "PostScripts" and that they have better rates, services, and overall, a better experience using their platform. This was FALSE advertising!
We are on Attentive now and are in a much better position with our SMS Marketing channel. We've lost a lot of revenue by switching from PostScript to Emotive.
My advice, look elsewhere for a reputable SMS service.
Worst company ever. My ROAS was consistently under 1 every time. The people assigned to me were useless. I had to handhold them through writing the SMS even though I was told they would write and design the texts. Google them and read the reviews outside of Shopify. They are awful. One of the people got angry because I said I am going to use Klaviyo instead and went off me. Inappropriate and unprofessional.
You guys have really created an excellent product and have a great support team. Easy to use and very intuitive.
Emotive, thank you for all you have done for me. Huge shout out to the BEST customer service member I have ever worked with, Brian Honick. Grateful for the emotive team in helping me expand and grow my business. Sign up!
The Emotive team has been so helpful every step of the way. Their platform is very easy to use. Highly recommend.
Good customer support. helpful features. and overall easy to deploy and use. on the pricier end but the white glove service is worth it for any business wanting to scale.