Reviews (100)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective SMS marketing tools and exceptional customer support. They appreciate its user-friendly interface, seamless Shopify integration, and the significant impact on customer engagement and sales. Features like two-way messaging, automated conversations, and detailed analytics are particularly valued. The proactive support from dedicated account managers and the creative assistance with copywriting and campaign strategies are also highlighted.

June 1, 2024

The Emotive team is on top of it. Very responsive and follow up quickly. Easy to use and effective.

Atlantic Fine Furniture Inc
United States
About 1 month using the app
Emotive replied July 11, 2024

Thanks for this great feedback! We're glad to hear that you find our team responsive and the platform easy to use and effective. Thanks for choosing Emotive! 😊

May 9, 2024

Great software. We really liked the personalized customer experiences

Emmaus Apparel
Canada
9 months using the app
Emotive replied July 11, 2024

Hi, Emmaus Apparel. Thanks for this review! We're glad you like the personalized customer experiences our software provides. We're here to keep making things better for you. Thanks for choosing Emotive! 😊

December 4, 2023

The Emotive Growth Team has helped us to scale our SMS and social advertising efforts by creating a seamless experience for social media users to become part of our digital ecosystem. This led to an increase in net new business and better retention of existing customers. They really work to understand your business and goals while collaborating on initiatives that move the needle.

Steele Canvas Basket Corp
United States
Over 3 years using the app
Emotive replied July 11, 2024

Thanks for sharing your experience. We're thrilled that the Emotive Growth Team has helped you scale your SMS and social advertising efforts. It's great to know our team understands your goals and collaborates effectively. We appreciate your partnership. 😊

April 5, 2023

Emotive is our go-to SMS app. The program is super easy to use, and the support we get is unreal. With an account rep, and a dedicated copywriter there is nothing missing with this app. They are able to help us plan out sales to run, they give us information on performance, THEY WRITE COPY WHICH IS HUGE! Not only that, but they respect that we are a small company and have been incredibly helpful in making our money go the farthest and ensure our ROI is what we want!

Cannot recommend more!

Madrinas Coffee
United States
About 3 years using the app
Emotive replied July 11, 2024

Thanks for this fantastic feedback. We're thrilled to be your go-to SMS app and that you find the program easy to use. It's great to hear our support team, account rep, and dedicated copywriter have been so helpful in planning sales and maximizing your ROI. We appreciate your high recommendation and are here to support your success! 😊

January 5, 2023

Emotive is great. It's an extremely useful tool to reach out to customers and is easily manageable and understandable with the tools and reports available. Support is also very quick to respond and has valuable solutions to any issues that arise.

Pillow Guy
United States
About 3 years using the app
December 9, 2022

Have been with Emotive for 2 years now, really like their hands of support approach. Also, the ability to use a normal phone number vs. short code is huge for a personal touch to the brand. Overall really solid experience!

Love Sweat Fitness
United States
Over 2 years using the app
October 24, 2022

Elevate your SMS marketing with Emotive! Emotive has revolutionized the way we interact with our customers. We've seen a great ROI and it's been an crucial part of our marketing strategy.

Rock 'Em Socks
United States
Over 2 years using the app
December 28, 2022

You guys have really created an excellent product and have a great support team. Easy to use and very intuitive.

Dave's Sweet Tooth Toffee
United States
Over 2 years using the app
November 15, 2022

The app works really well. The only downside it that you will need to use 2 platforms (emotive and wisepop) and that can get confusing. The team at emotive is really helpful.

FIXY Makeup
United States
Over 2 years using the app
October 21, 2022

I've used Emotive for about two years and overall it's been a great product that has undoubtedly boosted revenue. They provide marketing helps thanks to an account manager and copywriter which is useful for small businesses who don't want to hire people otherwise. Emotive is also constantly adding new products and making improvements. Overall recommend.

LIVE A GREAT STORY
United States
Over 2 years using the app