Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 12% of ratings are 1 stars
January 3, 2023

Emotive has been a great asset for us to run our SMS marketing campaigns. Our Success Manager has been very proactive and helpful, providing us quick solutions when we have issues and consistently sending us ideas for campaigns.

Ritual Zero Proof
United States
Over 1 year using the app
January 30, 2023

Easy to install, quick results, and fantastic customer service! I highly recommend Emotive to any business looking to start and/or scale its SMS marketing.

United States
Almost 2 years using the app
June 27, 2023

PREDITORY CONTRACT, DO NOT USE. This app does work well but if you are not aware of their exact contract terms you are screwed. They give no notice of contract auto renews and then offer not solutions on breaking it early. We are obligated to buy out the full contract or keep using this stupid and expensive service.

When they schedule you for monthly "meetings" all they do is try to sell you on the other platforms they have and try to sell you on sending 2 messages a week, to make them more $.


The Groovy Plants Ranch LLC
United States
Over 1 year using the app
November 22, 2022

The training the Emotive team gave us was incredible and very informative. We are able to navigate the different areas we use easily and quickly, while seeing results immediately.

Sun Potion
United States
About 2 months using the app
June 29, 2023

Not worth the frustrations!

I've worked with a lot of companies in the past and have ended up canceling or not using their services anymore. A lot of these companies make it easy to end the services and just go about your business and carry on. "THIS APP/SERVICE" on the other hand gouges swindles you with their contracts as well as try to upsell you on other services they offer.

At first, they promised to be better than "PostScripts" and that they have better rates, services, and overall, a better experience using their platform. This was FALSE advertising!

We are on Attentive now and are in a much better position with our SMS Marketing channel. We've lost a lot of revenue by switching from PostScript to Emotive.

My advice, look elsewhere for a reputable SMS service.

Starfire Direct
United States
12 months using the app
November 14, 2022

Worst company ever. My ROAS was consistently under 1 every time. The people assigned to me were useless. I had to handhold them through writing the SMS even though I was told they would write and design the texts. Google them and read the reviews outside of Shopify. They are awful. One of the people got angry because I said I am going to use Klaviyo instead and went off me. Inappropriate and unprofessional.

Crimson and Clover Studio
United States
5 months using the app
December 28, 2022

You guys have really created an excellent product and have a great support team. Easy to use and very intuitive.

Dave's Sweet Tooth Toffee
United States
Over 2 years using the app
December 28, 2022

Emotive, thank you for all you have done for me. Huge shout out to the BEST customer service member I have ever worked with, Brian Honick. Grateful for the emotive team in helping me expand and grow my business. Sign up!

Paulina Fitness
United States
About 1 month using the app
November 16, 2022

The Emotive team has been so helpful every step of the way. Their platform is very easy to use. Highly recommend.

Turtle Fur®
United States
About 1 year using the app
October 12, 2022

Good customer support. helpful features. and overall easy to deploy and use. on the pricier end but the white glove service is worth it for any business wanting to scale.

Honolulu Fish
United States
12 months using the app