Reviews (100)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective SMS marketing tools and exceptional customer support. They appreciate its user-friendly interface, seamless Shopify integration, and the significant impact on customer engagement and sales. Features like two-way messaging, automated conversations, and detailed analytics are particularly valued. The proactive support from dedicated account managers and the creative assistance with copywriting and campaign strategies are also highlighted.
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One of the best SMS platform we used. The customer service is awesome. the agent give us full advices from the setting up the flow to the marketing material. It comes with all the features of SMS marketing needs. With thousands of templates provided, we can easily target customers on every level of the channel.
Besides that, it provide a powerful data report help us monitor the performance and optimize the campaign.
The only con I can think of is the price. But it will justify itself at last. Overall I highly recommend you check it out
The training the Emotive team gave us was incredible and very informative. We are able to navigate the different areas we use easily and quickly, while seeing results immediately.
Emotive offers many usual features on the app, but what I love more is the excellent customer service from all depts. I'm a newbie and got lost in the many features. My account manager Jessica is patient, knowledgeable, and worked with me to tailor the usage to my needs. Colbi has been amazing with tech support and I'm also looking forward to working with a designated copywriter for all future messages.
We tried out several smaller platforms and and one larger SMS service before finding Emotive (somehow). It's been great so far. The platform is built out with every feature in mind, and the customer success team is a huge perk. The sales team was also very knowledgable and helpful with the onboarding.
Our revenue from SMS has gone up literally 15x since switching from that larger platform to Emotive. Highly recommend If you're a small brand looking to scale up your SMS. It's worth the investment in my eyes
Hi, BHAKTA Spirits. Mariel here from Emotive. Helping brands scale by leveraging our platform and team is at the heart of what we do, and we're happy we can help you achieve that. We appreciate this genuine feedback. Can't wait to see your continued success with us. 😊
Love using this app for our SMS marketing needs as an e-commerce business in the health and wellness space.
Emotive has been a great asset for us to run our SMS marketing campaigns. Our Success Manager has been very proactive and helpful, providing us quick solutions when we have issues and consistently sending us ideas for campaigns.
We've been with Emotive for a couple of years now and have had a fantastic experience. Service is exceptional. Stuart and JC Fajardo is always checking in to ensure we have everything we need, and providing valuable support throughout our time with them.
Hey! Thanks for this wonderful feedback! 😊 We're delighted to hear you've had a fantastic experience with Emotive over the years. It's great to know that Stuart and JC have been providing valuable support and checking in to ensure you have everything you need. We appreciate your continued trust in us.
Emotive is simple to use as this has allowed us to reach out customers in a more direct manner which has resulted in constant conversion for our brand. The support staff is also great!
Nous avons bien aimé travailler avec Emotive. Nous avons eu un bon retour sur notre investissement tout au long de l'année.
SMS made human and easy. This team has a way of being swift, friendly and accommodating. Emotive is always improving its platform/services by listening to the ones that use it on a daily basis. Using Emotive has been both a huge revenue tool and communication tool for us. Sales, delivery follow ups and product launches are just a few of the many ways we have seen success in the use of emotive. No plans on moving away from them any time soon!