Emotive: SMS Marketing , 69 reviews

Most importantly, this app brings in historical Shopify data which allows us to segment customers properly in SMS marketing. That has been a big advantage in efforts of customer acquisition vs retention marketing. Easy to use and integrates well. All good in my book

Good customer support. helpful features. and overall easy to deploy and use. on the pricier end but the white glove service is worth it for any business wanting to scale.

I've been an Emotive user for almost a year now and truly love it. It's easy to use and the best part -- the Emotive team is helpful and responsive. Heading into 2022, we knew SMS marketing would be one of our key conversion drivers and Emotive delivered. I highly recommend this app to anybody that's looking to add SMS marketing to their business!

More pricey than some but has more benefits: copywriter, more involved marketing team, more education on segmenting and getting the best return on investment.

The emotive team has been proactive helping us with copy writing and building out flows. The software is super intuitive to learn. Can't say enough about the tool. I've used 3 other SMS tools and this one has been my favorite for sure.

Emotive is great SMS Marketing tool. Love their 5X ROI guarantee, automated two-way conversations, and dedicated success manager.

I moved my SMS biz over to Emotive after a disappointing experience with very limited customer support on another popular platform and immediately saw the difference. Their customer support is unlike any other I've experienced ... Onboarding (training) Sessions to get our SMS campaigns up and running; Daily Sessions that provide opportunities to ask questions as they arise with live experts; ongoing check-ins from team members who provide real-time, hands-on support to help assure success in our SMS campaigns. They provide a range of tools to help with your planning and stay engaged enough to keep you on track. Working with Emotive is truly an incredibly positive experience.

THEY WILL LOCK YOU INTO AN AUTORENEWING 12 MONTH CONTRACT WITH CONFUSING CANCELATION RULES (The most expensive rate on the market)

Go with klaviyo, omnisend, attentive, or a slew of other better priced and more user friendly options

Worst experience using a software I've ever had.

We had a year long contract with them beginning in January '23 and as December rolled around we decided to start split testing a few different SMS platforms and ended up deciding to stick with Omnisend.

I let emotive know and they told me since I didnt give them a 30 day notice prior to our CONVERSION DATE (November 22), which is nowhere in the contract whatsoever that my contract was going to renew for another 12 months automatically.

After asking them to work with me for a week they told me im just going to have to continue paying the $3,000 monthly to them until another year rolls around.

BEWARE of this shady company

The training the Emotive team gave us was incredible and very informative. We are able to navigate the different areas we use easily and quickly, while seeing results immediately.

Both the service and client support is amazing. The software is great! I think everyone should use it. I'm really enjoying working with emotive!