Emotive: SMS Marketing , 59 reviews
The emotive team has been proactive helping us with copy writing and building out flows. The software is super intuitive to learn. Can't say enough about the tool. I've used 3 other SMS tools and this one has been my favorite for sure.
The Emotive Growth Team has helped us to scale our SMS and social advertising efforts by creating a seamless experience for social media users to become part of our digital ecosystem. This led to an increase in net new business and better retention of existing customers. They really work to understand your business and goals while collaborating on initiatives that move the needle.
The training the Emotive team gave us was incredible and very informative. We are able to navigate the different areas we use easily and quickly, while seeing results immediately.
If I could give less stars I would. Avoid this company! Costs way more than you may expect and after canceling with them and was told many times I wouldn't be billed as we have had difficult year, their billing department is relentlessly trying to bill me every month all year even after multiple emails from them telling me it shouldn't happen again. Research other more affordable options
I find this app fairly user friendly! It is easy to segment lists and I love the test feature. I recommend it to anyone looking to use a SMS platform for their business.
Onboarding & integration was easy! Broadcast/campaign set-up is also straightforward, and Emotive does a great job at reminding you of key events to surround. 1 star off is for the cost - seems to be pricier than competitors.
Worst company ever. My ROAS was consistently under 1 every time. The people assigned to me were useless. I had to handhold them through writing the SMS even though I was told they would write and design the texts. Google them and read the reviews outside of Shopify. They are awful. One of the people got angry because I said I am going to use Klaviyo instead and went off me. Inappropriate and unprofessional.
We are still a new user of Emotive, about 2 months in. Onboarding process was great, with a dedicated specialist who guided us through setup and our first broadcast based on best practices. Support after the onboarding period has been responsive. UI could be a bit more intuitive, but it works. Attribution is way too generous in my opinion, but we use other data sources, so not a huge issue. We haven't had a ton of experience with canned responses and "shopping experts" (I believe that's what they call the human team that does basic message triage - one of the main reasons we went with Emotive over other service providers), so I can't comment on that aspect.
Blows other services for SMS out of the water! They add a much needed "human" element to the messaging system, strengthening the bond between us and our customers.