Reviews (100)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective SMS marketing tools and exceptional customer support. They appreciate its user-friendly interface, seamless Shopify integration, and the significant impact on customer engagement and sales. Features like two-way messaging, automated conversations, and detailed analytics are particularly valued. The proactive support from dedicated account managers and the creative assistance with copywriting and campaign strategies are also highlighted.
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Highly recommend working with emotive! They helped grow my SMS subscriber list and increase conversion through SMS marketing! They have a very hands-on approach and assign you a member of their team to remain in touch with and depend on. Overall great experience and look forward to continue working with them.
Thanks so much for this feedback. 😊 We're so glad to hear that we've been able to help grow your SMS subscriber list and increase conversions. Our Emotive Team always aims for a hands-on approach, and it's great to know you’ve found it valuable. We're excited to continue working together and achieve even more success.
I have been working with Emotive for a few years by now. Tried a different company but the results were not good and the customer service was bad. Decided to go back to Emotive and have been working with Ian. She is a very responsible, creative, responsive, and reliable person to work with.
Results are good and will continue to work with her and Emotive as long as the results are there and sales improve.
Hey, Verdant Lyfe! Thanks for your feedback. We're glad to have you back and happy to hear that Ian has been so responsible, creative, and reliable. Great to know that you're seeing good results with us. We're here to support you and help improve your sales. Thanks for sticking with Emotive! 😊
Emotive is absolutely the best SMS platform that there is. I have tried basically all of them and this has been my favorite. Two-way messaging was essential and their UI is fantastic. Also, they have a great CS team that is always there to help me. I can customize the workflows easily and it integrates so well with Shopify.
Hey, SAMi. Thanks for this awesome feedback! 😊 We're thrilled to hear that our two-way messaging, UI, and customer service team have made a positive impact. It's great to know that our platform and Shopify integration work seamlessly for you. Thanks for being a part of Emotive!
Emotive is great if you're looking to really hone in on SMS. They have all the features built out to get high ROI from your messages, and the support team to help you do so. That's all you can ask for in an SMS platform imo. The monthly bill can get pricey if you're not conscious about how many credits you're sending each time, but that's with any SMS service.
We enjoyed working with Emotive! Their team is always very responsive and they also help you plan out and schedule your campaigns. We had a good experience working with our customer success manager. Overall, they’re a great solution for brands whether looking to get started on SMS or to grow their list!
Thanks for the kind words! We're glad to hear you enjoyed working with our responsive team and that we could help plan and schedule your campaigns. It's great to know your experience with our customer success manager was positive. We're here to support brands at any stage of their SMS journey. Thanks for choosing Emotive. 😊
We couldn't be happier with the services provided by Emotive! Their SMS platform is user-friendly and incredibly effective for our marketing campaigns. Jun and Nikki have been fantastic to work with; anytime we need assistance, they are quick to provide updates.
Our SMS campaigns have proven to be an excellent way to reach our customers quickly and effectively. Highly recommended for any business looking to enhance their SMS marketing strategy!
Wow. Thank you so much for this amazing feedback. 😊 We're happy to hear that Emotive has been a game-changer for your SMS marketing. We'll definitely share your kind words with Jun and Nikki—they’ll be so happy to hear it! 🙌
We’re here to support your continued success. Thanks again for the love. 💙
We love Emotive! Our customers are engaged and love receiving discount codes and keeping updated as to the sales and events we offer and tracking for their orders and so much more! Its easy to learn and is a big part of our business! Staff is great and will help you with every step!
Thank you so much for this awesome feedback, Ulla-La Boutique. We're glad Emotive is keeping your customers engaged and helping your business grow. Always great to hear merchants finding it easy to use and that our team has been helpful. 😊
Here have been our pros and cons of Emotive:
Pros:
Great customer service and representative team- every member I've worked with on our service has been fantastic.
The service is robust with good analytics and best case studies. However, getting customers phone numbers can prove challenging and there needs to be specific consideration to your strategy of how you will do so.
It is probably the best text tool available on the market at this time, and they have a good ROAs return rate, assuming you have new customers and phone numbers collecting at all times.
They paired us up with a similar company to review what they were doing which was a fantastic aid.
Cons:
You cannot leave their contract and are essentially signing onto a year-long contract.
Currently there are more companies doing this type of advertising and customers are more likely to unsubscribe as opposed to email. We've had several customers be disappointed that they could not call us, or had to explain why we had an American # when we are based in Canada.
Overall, we would recommend them but be aware you are signing up for a year long term and will need strategy on new customer acquisition and for ways to collect phone numbers, which isn't always easiest at times. However, their team has been very helpful.
Hi, Forage Hyperfoods. Thanks for this thoughtful feedback! We're happy to hear the Emotive team has been fantastic and that you're enjoying our robust service and analytics. We understand the challenges with phone number collection and the year-long contract. Your insights are important, and we're always working to improve. Thanks for recommending us and for being part of Emotive! 😊
Emotive has been great at working with us to ensure we are happy with the results. JC Fajardo has been very hands on with the process, making great implementation and broadcast ideas. We highly recommend emotive for sms marketing.
Thanks so much for this wonderful feedback. 😊 We're delighted to hear that you've had a great experience with Emotive and that JC has been so hands-on with your SMS marketing. We’ll make sure to pass along your kind words to him. 👏
We’re here to keep the momentum going. Thanks for recommending us! ✨
We tried out several smaller platforms and and one larger SMS service before finding Emotive (somehow). It's been great so far. The platform is built out with every feature in mind, and the customer success team is a huge perk. The sales team was also very knowledgable and helpful with the onboarding.
Our revenue from SMS has gone up literally 15x since switching from that larger platform to Emotive. Highly recommend If you're a small brand looking to scale up your SMS. It's worth the investment in my eyes
Hi, BHAKTA Spirits. Mariel here from Emotive. Helping brands scale by leveraging our platform and team is at the heart of what we do, and we're happy we can help you achieve that. We appreciate this genuine feedback. Can't wait to see your continued success with us. 😊