Reviews (2,320)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines product importing and order management, integrating smoothly with Shopify. They commend the responsive customer support and fast shipping times, which enhance both customer and merchant satisfaction. The app offers a wide product range and branding options like custom packaging, aiding in professional brand development. Competitive pricing and no upfront costs also contribute to better budget management and profit ...

January 29, 2019

I'm not gonna use but 1 or 2 items from this app because I tested shipping for 1 item and its passed the 15-20 days stated and the tracking is horrible and I don't want my customers to go through this.

Platinum accessories
United States
About 3 years using the app
EPROLO replied August 12, 2020

Thank you for your review. 15-20 days is the standard free shipping option, it`s even better than ePacket, if you are looking for a faster shipping method, please use US ...

July 24, 2019

I am writing this a fellow seller to let anyone considering using this App to not do so. Entrusting my business to this APP, the products and shipping has been more than detrimental to my business and its reputation. I am unsure how I will truly recover from all of Eprolo's lapses. I trusted this APP for several reasons. I trusted that if Shopify offered it...then it was reputable. I regret not ...

Mega Varieties Group
United States
Over 1 year using the app
Edited February 18, 2023

They are giving you 500 E-coin and 500 import list products if you give them a good review. The shipping isn't even good. Do not recommend

The Fun Solving Store
United States
Over 1 year using the app
August 2, 2020

they don't ship the products you order out. instead they wait multiple weeks and tell you then that it's not in stock. they will offer you store credit but won't offer an actual refund. we only have this still installed to try to use our store credit, and they have messed up multiple orders since then even still.

Hoe Clothes
United States
About 1 year using the app
Edited June 3, 2023

I have been asking them to delete my account for over 2 weeks, and they have not done it. I don't know why this is so hard for them to do. Just delete my account already! Ticket #SEJT0: Delete My Account

I DON'T RECOMMEND THIS APP. The support is really terrible even though they SAY they have 24/7 support -- they don't. Product selection is very limited, plus all the products that they DO have do ...

The Knickknack Shack by Darthside LLC
United States
About 1 year using the app
June 23, 2020

I would give zero stars. They lie about the delivery time. I had several charge backs from customers and ended up losing lots money.

The Casa Decorum
United States
About 1 year using the app
Edited June 15, 2020

Although they have a wide selection of product; shipping is not as they claim. There shipping is not faster than aliexpress. When express shipping is selected and paid for; they will charge you for express shipping, but do not ship express. When asked for a refund of express shipping fee they will not return it and tell you the item is already being shipped. Express shipping is also not available ...

Stylz Select
United States
About 1 year using the app
Edited April 5, 2023

I have been working with them for over 6 months:

+ Delivery available to most countries. Other suppliers have less countries to deliver
+ Prices for some products below

- Inconvenient balance replenishment system, but if you immediately pay for orders with a credit card, then this is not a problem.

Addition: support has become worse... We have to wait for an answer for 3-4 days. Now there are ...

DENTIPHOTO
Estonia
10 months using the app
August 23, 2019

This app does not do what it states. It's express shipping times are always off and never on time! I have wasted so much money paying for express shipping. When you order a lot of items they either dont send it all or send you the wrong color. They will use your logo if you pay for it but the brand tags will be in each piece of item. You dont pay any monthly fee but there is levels, if you spend ...

Keka's Way New York
United States
10 months using the app
March 7, 2020

This company is FRAUD. I have reported this to Shopify Support as Fraud. Do not use this Eprolo to get the products you want on aliexpress as they always gonna reply to you with sourcing issues, no own stock, and LIMITED suppliers which is the reason that they always say PRODUCT OUT OF STOCK when ordering a product you want like in aliexpress. They DON'T work with the same sellers of aliexpress ...

The L.A. District
Netherlands
10 months using the app