EPROLO‑Dropshipping & Branding

It is very confusing on how to fulfill shipping after products are ordered through Shopify.

EPROLO-Dropshipping & Branding it's a good and easy to use app for online business store owners it has a lot of products on affordable prices , I recommend it a lot thanks to EPROLO.

Eprolo seems like the perfect dropship app and I really wish it was. However, I just encountered a major flaw - They CANNOT source all the products it imports from Aliexpress AND you will only find out AFTER you actually have a customer make a sale!
I've imported numerous items from aliexpress with no mention that it cannot be sourced. I've promoted and paid advertising for these items, and finally got sales! Only to find out they cannot source it! (The original seller on aliexpress has these items in stock)
How terrible is this for my business! I'm left with the option of telling my customer that 'sorry we no longer carry that item' or order directly from aliexpress myself and send it to the client (at a higher cost). Terrible.
I now have to reconsider my dropshipping strategy after devoting countless hours and money on establishing dropshipping with Eprolo.
This is a huge issue that I wish I was aware of. So take it as a warning!

I was not aware of the process? in my store, nowhere does it say I needed to submit a fulfillment order. anyhow, hope i did it right?

App looks beautiful easy to import products and images ...

But as per usual another Shopify app that lacks support. I am literally bored of seeing the same repetitiveness it bores me to tears. Messaged in twice one regarding products and two regarding my woocommerce store and getting software errors.

Not heard a thing back yet. Will be uninstalling, if there's no support there now I am not expecting none when I start selling products and a problem arises.

Actions speak louder than words. Its a simple as sending the emailants a kind message saying look we have you're message please wait for a response. You would be quick enough to make email marketing templates to big you up but not for dear users that use this app.

I am literally bored to death seeing the same thing happen time and time again.

Great app easy navigated and friendly customer services who are also very responsive. Delivery time is great and help me secure my orders due to the quick delivery. Had a small problem with delivery but Paul was great as usual and sorted it out very quickly

UPDATE
This company is in a downward spiral what I loved about it no longer applies. Messed up a lot of my order recently and are full of excuses as to why. One is the supplier sent the wrong item if that is the case why not contact me and make sure the customer is prepared to wait. Lack of communication when something does go wrong is and has destroyed a good reputation I had build up. When you complain about delays in order in which my customer had already got fed up waiting and cancelled there order it is tough they just tell when the order will be delivered or leaving the processing centre. I have stuck by this company but I feel my loyalty to them is not been appreciated. In the process of finding an alternative. I Was a great company and when it works it works well. I am out of pocket because of this company and asked to be refunded for the order that had problems and got an email to say that would happen but it has not and they have now refused to honour the email. The company is a joke

I was very excited about this app @ first, but there are some serious problems. First, if you live in an English speaking country, you need to do considerable editing of photos and text for your product information to make any sense. This is very time consuming. The biggest problem, however, is that after going though all of the trouble of editing and uploading products from this site, your clients may not be able to order them. I did a test and 18 of the 28 products I uploaded caused my clients to receive a message that one of the products in their cart could not be shipped to their address. Unfortunately, a client looking at this message might abandon their cart because the message does not specify which product is causing the problem. I removed all but 10 of the items that I uploaded form eprolo and don't intent to upload any more. I had to put in too many hours of work for something that does not provide my clients with fast drop shipping, or worse, they can not order the item @ all.

So for the second time I was told by several days later by customer service that a product cannot be shipped using express after 3 orders were already placed. Why is there even an option to have something shipped express just to be told days later and it can’t be. I also had a customer place a order on 6/12 and there is still no tracking info available and customer service has not responded to my email. I would not recommend this app for electronics. Everything was going nice and smooth until recently and it’s quite frankly annoying.

why do you say it's always free, it's wrong, you can only import 500 products for free! and then you have to pay to import other products.
Product import allowance
5 = 1
Product import allowance
100 = 20
Product import allowance
1000 = 200
Balanced
100 = $ 1
Balanced
1000 = $ 10
Balanced
10,000 = $ 100

the support team is not cooperative, every imported item takes ages to import upto one week for a single product to import. its better to list manually rather than using this app.