Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this dropshipping and branding platform for its vast product catalog, competitive pricing, and real-time stock updates. They commend its efficient order fulfillment, fast shipping, and excellent packaging. The platform's branding services, including custom packaging and inserts, are appreciated for adding a personalized touch. Merchants also praise the responsive and helpful customer service. The platform is seen as reliable, affordable, and efficient, suitable for both beginners and established businesses.

January 2, 2023

I was not aware of the process? in my store, nowhere does it say I needed to submit a fulfillment order. anyhow, hope i did it right?

United States
7 months using the app
February 4, 2021

I was very excited about this app @ first, but there are some serious problems. First, if you live in an English speaking country, you need to do considerable editing of photos and text for your product information to make any sense. This is very time consuming. The biggest problem, however, is that after going though all of the trouble of editing and uploading products from this site, your clients may not be able to order them. I did a test and 18 of the 28 products I uploaded caused my clients to receive a message that one of the products in their cart could not be shipped to their address. Unfortunately, a client looking at this message might abandon their cart because the message does not specify which product is causing the problem. I removed all but 10 of the items that I uploaded form eprolo and don't intent to upload any more. I had to put in too many hours of work for something that does not provide my clients with fast drop shipping, or worse, they can not order the item @ all.

United States
Over 1 year using the app
Edited June 22, 2021

I am importing products and noticed some glitches in the system. The markups aren't working properly even though I have the rules preset in the system. Also if inventory runs out I have it set in the system for the products to be automatically removed from the store. Well these two features work for some products not all. I reached out to support to try to get help with these two issues and still have not heard back yet. These issues are holding me up from my grand opening of my store. I don't want to start driving traffic to my store only to find out that pricing isn't working properly or to find out a customer ordered something and then later discover it's out of stock. These issues will cause problems not only for me but the customers as well. It will make them not want repeat patronage if they experience this type of issue. If I can get some help with this then I will update my review.

Greatness Manifesting
United States
3 months using the app
July 31, 2020

Eprolo seems like the perfect dropship app and I really wish it was. However, I just encountered a major flaw - They CANNOT source all the products it imports from Aliexpress AND you will only find out AFTER you actually have a customer make a sale!
I've imported numerous items from aliexpress with no mention that it cannot be sourced. I've promoted and paid advertising for these items, and finally got sales! Only to find out they cannot source it! (The original seller on aliexpress has these items in stock)
How terrible is this for my business! I'm left with the option of telling my customer that 'sorry we no longer carry that item' or order directly from aliexpress myself and send it to the client (at a higher cost). Terrible.
I now have to reconsider my dropshipping strategy after devoting countless hours and money on establishing dropshipping with Eprolo.
This is a huge issue that I wish I was aware of. So take it as a warning!

Pompous Peacock
8 months using the app
April 8, 2020

App looks beautiful easy to import products and images ...

But as per usual another Shopify app that lacks support. I am literally bored of seeing the same repetitiveness it bores me to tears. Messaged in twice one regarding products and two regarding my woocommerce store and getting software errors.

Not heard a thing back yet. Will be uninstalling, if there's no support there now I am not expecting none when I start selling products and a problem arises.

Actions speak louder than words. Its a simple as sending the emailants a kind message saying look we have you're message please wait for a response. You would be quick enough to make email marketing templates to big you up but not for dear users that use this app.

I am literally bored to death seeing the same thing happen time and time again.

United Kingdom
6 months using the app
Edited July 29, 2019

Great app easy navigated and friendly customer services who are also very responsive. Delivery time is great and help me secure my orders due to the quick delivery. Had a small problem with delivery but Paul was great as usual and sorted it out very quickly

This company is in a downward spiral what I loved about it no longer applies. Messed up a lot of my order recently and are full of excuses as to why. One is the supplier sent the wrong item if that is the case why not contact me and make sure the customer is prepared to wait. Lack of communication when something does go wrong is and has destroyed a good reputation I had build up. When you complain about delays in order in which my customer had already got fed up waiting and cancelled there order it is tough they just tell when the order will be delivered or leaving the processing centre. I have stuck by this company but I feel my loyalty to them is not been appreciated. In the process of finding an alternative. I Was a great company and when it works it works well. I am out of pocket because of this company and asked to be refunded for the order that had problems and got an email to say that would happen but it has not and they have now refused to honour the email. The company is a joke

Wee Wendy Woo
United Kingdom
12 months using the app
November 15, 2019

I'll leave this here!

Free Shipping
United States via ePacket ▼
Estimated Delivery Time:7-20 days (Ships from China)
Processing Time2 - 3 Business days

I have go thru the description / 5-8 days delivery USA-UK i said great / .
I have checked over 20 items form last 4-5 minutes i haven't saw delivery from 5-8 day . no where near 5-8 days delivery ..

Yes indeed it has nice products and good profit margins but ... if my customer see delivery time up to a month he will simply go to aliexpress / dhgate etc.. and will order from there . Believe me they all know how to do it . if you advertise 5-8 days i think this supposed to mean 5-8 days not 15-30 days .

Don't get me, wrong guys. I'm giving 2 stars because of the delivery times you stated and actual delivery times . othrwise ill give 5 stars

Eco Friendly And Organic
United Kingdom
5 months using the app
June 23, 2019

So for the second time I was told by several days later by customer service that a product cannot be shipped using express after 3 orders were already placed. Why is there even an option to have something shipped express just to be told days later and it can’t be. I also had a customer place a order on 6/12 and there is still no tracking info available and customer service has not responded to my email. I would not recommend this app for electronics. Everything was going nice and smooth until recently and it’s quite frankly annoying.

Mejor Electronics
United States
3 months using the app
March 13, 2020

why do you say it's always free, it's wrong, you can only import 500 products for free! and then you have to pay to import other products.
Product import allowance
5 = 1
Product import allowance
100 = 20
Product import allowance
1000 = 200
100 = $ 1
1000 = $ 10
10,000 = $ 100

19 days using the app
September 12, 2021

At first glance, instant dislike. I narrow the search to the apparel>shirts category and I've got a birdhouse (among other things) showing up at the top of the list. Horrible organization/UI. Also, photos are not optimized for mockups, and some products already have designs on them. Deleting.

LYQ Apparel
16 minutes using the app