Reviews (2,320)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines product importing and order management, integrating smoothly with Shopify. They commend the responsive customer support and fast shipping times, which enhance both customer and merchant satisfaction. The app offers a wide product range and branding options like custom packaging, aiding in professional brand development. Competitive pricing and no upfront costs also contribute to better budget management and profit ...

September 8, 2019

My experience with this app was absolutely horrible. Every single time I ordered, there was an issue. Either the item wasn't really in stock, they would take forever to even ship the item out (way past the time that's stated), or they wouldn't send out every item that was ordered. I've gotten so many complaints from my customers while using this app. It got so bad to the point it almost ruined my ...

Ishara
United States
3 months using the app
May 12, 2021

Very bad! I did an order on 2 of April and since today I don't know where is my order, I wrote them to know the situation of my product, and the response was that the order was prepared 12 of April, passed 15 days I wrote them again and they said that the order was prepared on 26 of April, so I got tired, and I have to make conscious to everyone that this app is one of the worst apps that I met ¡ ...

LightsInNeon
Spain
3 months using the app
November 30, 2023

Regrettably, my experience with this app has been disappointing. The fulfillment process takes an unreasonably long time, and the lack of responsiveness to my inquiries has been disheartening. In particular, my account manager, Ashley, has not been helpful in addressing my concerns. Timely communication and efficient service are vital aspects of any business, and unfortunately, these have been ...

KidsToyHeaven
United Kingdom
3 months using the app
Edited September 7, 2019

6 orders placed through Eprolo since July 28th, and I am about to issue my second refund to an unhappy customer.
I reached out to Eprolo regarding a product stuck in the processing mode. I waited for about two days for a response or email back from them. I then decided to click around on the dashboard. I clicked the "View All Chat" button and saw they had responded saying they could not fulfill ...

SophistiSexy
United States
2 months using the app
February 16, 2024

This app has made it very easy to find products for my shop it's easy too use and understand I have had no problems with this site to date

Stewies electronics
Australia
About 2 months using the app
September 18, 2021

Do not use this supplier, not trustful at all. I ordered two products to test and in both products they screw it... one was not the right pattern and the other was not a correct size. I asked a refund and nothing till now. I already send them pictures that clearly shows they sent the wrong products and they keep not refunding me. Also the quality is very poor, they show photos that are not at all ...

Sunkiss Shop
Portugal
About 2 months using the app
Edited August 13, 2020

The shipping and processing times are no where near what they are advertising. I have orders that have been waiting to process for over a week at a time. I have paid for express shipping and it is not express but I am scared to not pay for it because I do not want my orders to be further delayed. Even the shipments that are processed out of there Chino Facility take a long time. I am just ...

Z. Nichole
United States
About 2 months using the app
Edited May 29, 2019

If you enjoy giving refunds then this the app for you. If you don't like giving refunds then stay away from this app. 3 orders two late deliveries for refund. Yes they do have some good products but it's not worth dealing with customers who have not received their order for 30 days. They are pretty much a drop shipper too, when you order they have to wait for the company that actually has the ...

Family-Tyes
United States
About 1 month using the app
EPROLO replied August 12, 2020

Thank you for your review. Please note that fast shipping is the US express shipping method, your orders were delivered in 20-25 days are shipped via ePacket which is much ...

April 30, 2023

DO NOT USE OR YOU WILL REGRET IT.

@shopify PLEASE REMOVE THEM FROM SERVICE.

THEY DONT DELIVER ON THEIR PROMISES AND THEIR STOCK QUANTITIES ARE WRONG.

They don't reply to you within 1 hour they don't have 24/7 customer support. they provide fake shipping tacking numbers like these 2 here.

https://t.17track.net/zh-cn#nums=DY0100044943736&fc=190208

https://t.17track.net/zh-cn#nums= ...

IfrahIfrah
Australia
About 1 month using the app
May 12, 2020

I used this to handle orders that had run out from other suppliers. They DO NOT HAVE US WAREHOUSES unlike what they tell you. Its all a sham with "express shipping" from China. Many customers are still waiting up to a month to receive their orders and they just kept telling me I needed to wait a couple more days because they wanted to cover their asses. Its a lie. If your customers want their ...

The Sweet Finds
United States
About 1 month using the app