Reviews (2,323)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines product importing and order management, integrating smoothly with Shopify. They commend the responsive customer support and fast shipping times, which enhance both customer and merchant satisfaction. The app offers a wide product range and branding options like custom packaging, aiding in professional brand development. Competitive pricing and no upfront costs also contribute to better budget management and profit ...

Edited February 28, 2019

Alot of products from eprolo are more expensive than local shops here in the UK. very difficult to use eprolo as a supplier of goods. no profit to be made.
new update as of 28.02.19 - placed order on the 12.02.19. order was shipped to america when i am in the UK. The tracking number is not working. its been 16 days for something they should be 5 - 8 days. Customer refund will be required soon i ...

WWW.JOOKSY.COM
United Kingdom
About 1 month using the app
EPROLO replied August 12, 2020

Thank you for your review. Please note that the price at EPROLO is higher than Aliexpress because EPROLO will never use a slow shipping method, fast shipping costs more and ...

July 27, 2019

I wish I could rate bellow zero this APP is untrustworthy!
My first 3 orders and they F**** up all of them the first one they couldn't source the product had to give a refund. the second one a costumer orders 2 cutlery sets and receives an a iron man phone case and the 3rd one is lost as never arrived!

Paid for duck tape with my logo and they don't even bothered.

This app is an insult and will ...

Jungle Green Earth
United Kingdom
29 days using the app
EPROLO replied July 27, 2019

Dear Merchant
The 3rd order was delivered in 4 days which is very fast.
The item for your first order was imported from Aliexpress and it's not guaranteed that we can source ...

August 24, 2020

DO NOT USE THIS APP! They completely lie about shipping times. All they do is order from Aliexpress and ship to their California warehouse, and then they ship to your customer. Why would I do that when I can just add the product to Oberlo or literally dozens of similar apps and order myself. The hilarious part is, in order to maintain a positive reputation I ordered the items from a supplier on ...

Thrift Galaxy LLC
United States
28 days using the app
November 13, 2019

Im coming here to warn you all before you waste HOURS downloading and editing countless titles.
The shipping guarantee that they promise is a full blown lie!
It takes 18 days MINIMUM for shipping
I hate to write such a review but I feel this needs to be said.
The customer service is terrible.
Good luck getting ahold of anyone when you need a answer quickly.
There are on a different time zone and ...

Darkest Hour
United States
27 days using the app
Edited April 27, 2019

Still no reply... Bad communication. Applied for product sourcing awhile ago but its still under review... no explanation.

Mistropica
New Zealand
19 days using the app
EPROLO replied August 12, 2020

Thank you for your review, our sourcing team has sent a notification email to you about the product sourcing issue, and our team is based in China, communication may not be ...

February 18, 2019

I was excited to try this app because of the promised delivery times and the product was what I needed. However my test order has been sitting unfulfilled for over a week (paid for the “express” that is supposed to be delivered to customer in 5-8 days) with absolutely NO response yet to any of the messages I have sent. I do not recommend you waste your time on this supplier like I did.

Appalachian Bittersweet
United States
16 days using the app
EPROLO replied August 12, 2020

Thank you for your review. EPROLO US Express Shipping is now back to normal, truly sorry about the delay. Our logistics team will keep improving the shipping time.

October 22, 2023

Won't let me search for anything, tried everything. Uninstalling.

Master Of The Goods
United States
15 days using the app
April 21, 2021

Very poor app customer service is terrible they don't understand my questions, going round in circles beware of using this app.

Charming Jewels Boutique
United Kingdom
11 days using the app
February 26, 2019

It's like a useless version of Oberlo. Was promised the ability to import new products from Alibaba by simply entering the URL. Failed every attempt to do so. Don't waste your time.

The Handsome Grouse Soap Co.
Canada
6 days using the app
EPROLO replied March 1, 2019

Hi
The Product Sourcing feature is not like other apps you can directly import product from other marketplaces, and the suppliers will handle the shipping for you when you ...

Edited December 22, 2018

I use this side by side with Oberlo, This App is laggy and at times turns every title the same .. ex if I have something titled Forest pendant and I alter the description and price the rest of the items in the import list change to that Title Forest Pendant and I have to close the app and reopen it to go away Recently I asked a question and my reply was :

Rick:

Sorry, these products are U.S ...

Wicked Crazy Creations
United States
3 days using the app
EPROLO replied August 12, 2020

Thank you for your review, ERPOLO App can do way more than Oberlo, Importing product from Aliexpress, fulfill orders in bulk from Aliexpress with a few clicks, and it`s free ...