Etsy Integration ‑ DPL

Etsy Integration ‑ DPL

Reviews (702)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its ability to automate synchronization between Shopify and Etsy, enhancing efficiency by managing products, inventory, and orders. It's noted for its seamless connectivity, easy setup, and minimal need for manual intervention. Key features include automatic inventory and product listing synchronization. The app's performance is reliable, and customer support is responsive, offering assistance through live chat and video calls.

November 18, 2024

Awful. Etsy customer care is disorganized and consistently references Shopify - for just the basic setup. Shopify's app chat only responds to "contact Etsy".

Just a miserable experience. Avoid this app and save the headache.

Relaxed Styles
United States
10 months using the app
June 25, 2024

awful it screwed up all my etsy listings

EMF PODS DIRECT
United Kingdom
About 1 hour using the app
Digital Product Labs replied July 1, 2024

Hi there, in order to help you and investigate the issue with your listings please respond to any of our emails or phone calls.

Thank you,

DPL support

April 27, 2022

Ich benutze diese App jetzt über Monate hinweg, so etwas schlechtes und unkompetenzes habe ich noch nirgends erlebt.
Wenn ihr rechtlich abgesichert sein wollt und eine funktionierende Schnittstelle verwenden wollt, benutzt bitte nicht diese App! Das ist eine absolute Frechheit!

Mahinastore
Germany
8 months using the app
Digital Product Labs replied May 4, 2022

We’re sorry that your experience was with the app was not according to your expectations and we will take your feedback at heart. Having sad that we find it a bit harsh that ...

April 18, 2018

This feed is great if you have all the time in the world after 12 am USA time to chat with there support and make it all work. Then repeat this every time you access the feed if you are that person then go for it otherwise stay 10 miles away to save the hassle. Pathetic is not fitting here that is what this feed provider is

Vista Shops
United States
8 months using the app
July 20, 2022

MESSED UP MY INVENTORY MULTIPLE TIMES WITH 0 SUPPORT EXCEPT "SORRY FOR THE THAT" REMOVED LITERALLY MILLIONS OF ITEMS FROM STOCK AND THEN CLAIMED "FIXED" IT DID IT AGAIN, COSTING US DOZENS OF HOURS OF TIME AND LOST SALES.

Your Basic Bits
United States
7 months using the app
Digital Product Labs replied July 22, 2022

We're sorry to read that your inventory is mismatching. We investigated your particular case, found a mismatch in product attributes between the two platforms which has been ...

March 13, 2020

This app was an absolute nightmare! Instead of processing each order so they can be sent to the drop shipper, every order was marked as complete.

If frustration were my only problem with using this software, I’d be ok. But to ruin my Christmas sales, my reputation with Etsy and cost me so much money, this is pathetic.

I did not set time aside during the holidays to babysit and supposed ' ...

SKREW
United States
6 months using the app
Digital Product Labs replied March 23, 2020

Hello Skrew,

In March we receive a review which is supposed happen during Christmas? Is this a geniune review?
Our support team has reached out to you and no response ...

May 11, 2023

Such a pathetic customer service. Asked them 5 months long for a feature. Every time they forget and start from the scratch asking what I need. This is is not worth the money. The customer service really don´t help

Lone Star Buckle
Germany
6 months using the app
Digital Product Labs replied May 19, 2023

Sorry for the fact that our customer service rep was not able to give you a direct reply on your feature requests which obviously caused frustration.

Your feature request of ...

September 13, 2021

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shopbongroups1
Vietnam
4 months using the app
Digital Product Labs replied September 15, 2021

Like every Shopify app you can simply cancel it by removing it from the installed app section. We notified you per email as well so we are not understanding why you place a 1 ...

Edited March 20, 2022

Despite the fact that the description f this app claims “real time sync” of orders and inventory, this has never worked for me in real time. I sell on Etsy and Shopify and want this app to keep my inventory between the stores in sync so I don’t oversell a product. After reaching out I was told “ Every 10-15 minutes, our app syncs. We currently do not have live syncing, but we are working on it ...

Northern Baby Goods
Canada
4 months using the app
Digital Product Labs replied March 17, 2022

The review is not reflecting accurate information about our app. The syncs are real time, which means data is processed as soon as it's received. Depending on the volume, ...

Edited December 13, 2019

The Worst. Nobody is ever there to chat, there is not live help. Cancelled a huge amount of sales due incorrect inventory syncing. Deleted the app. amazon has just INFORMED me that my account with them is at risk of deactivation, because my cancellation of orders is at 50%. I had perfect account health with amazon prior to this horrid app. Exportfeed, remove your feeds from my amazon and etsy ...

The Village Country Store
United States
3 months using the app
Digital Product Labs replied December 13, 2019

Hello Michele,
First of all it we are sad you had a negative experience while exporting your products and syncing your orders. Our support has reached out to you for ...