Reviews (1,208)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for syncing products, managing orders, and updating inventory between Shopify and Etsy. They praise its real-time syncing, bulk edits, and customizable listings for user-friendliness and effectiveness. The app's performance is noted as reliable, and the customer support team is commended for their responsiveness and expertise in assisting with setup and optimization.
Refine
-
By rating
There is no monthly plan (only 7 days free trial). Not enough to assess the support quality. Once you pay for the full year, they have NO INCENTIVE what so ever. You are LOCKED in. If they are so confident you will be happy with the service, why lock you in?
Dear DecoParis,
Thanks for sharing your concern.
We are providing 7 days free trial for the app so that you can use the functionalities of the app and understand it completely. Also, we provide various pricing plans like Monthly, Quarterly, Half Yearly, Yearly. We have also mentioned the monthly plan in the Shopify app store listing.
As you were using the trial period of the app and asked our customer support, he informed you about various plans also he gave you a discount on various plans, but I think you misunderstood somewhere.
We would like you to join us back and grow your sales through CED.
Thanks,
Team CedCommerce
Free 7 day trial - it asked me immediately to authorize a $360 payment (before using the trial).
The trial is limited to 10 products - not made very clear.
Dear Seller,
We follow the concept of Shopify, there is always a suggestion to choose a payment plan so that you can explore the app more and upload maximum of your products, but the Etsy Integration app or our support team never forces you to pick a plan before the trial period ends.
In fact, we recommend our seller to use the trial period first rather than picking the plan. This is the policy of app that you can upload a maximum of 10 products on Etsy which is quite sufficient to test the app functionalities. Not only this, if any of our sellers want to upload more products, but he can also do the same by contacting us.
We have also tried to connect with you through call but unfortunately could not be able to connect as you were not responding.
We would love to join you back again.
Thanks,
Team CedCommerce.
I tried the 14 day trial of this app and it seemed to work out well, but I never got a respond from the support team to my questions to be able to continue with the app. we were hoping to install the paid version, but it's a pity we didn't get the customer support to set this up.
Dear Ethical Jewelry,
Thanks for sharing your concern.
Great to hear that you like the functionality of the app. We can see, you have uninstalled the app after 8 minutes of installation. Also, we didn't find any questions from your end to our support. There is no conversation history between you and our team as you stayed only for 8 minutes. We also sent you the mail at the time of app installation.
I would like to inform that we don't offer a free trial of 14 days. We think that there is some perplexity. It would be great if you can install the Etsy Marketplace Integration App again and give us another chance to serve you. Always believe in quality customer service, we always try to help our customers so we can also extend your trial according to your need.
Waiting for your comeback.
Thanks,
Team CedCommerce.
hard to used
Great customer service! Everything worked fine and was very well organized!
Utkarsh was extremely helpful and explained everything very clearly. Thanks!
Utkarsh helped me keep the app. I was cancelling it due to lack of knowledge he insisted on helping and got my products listed on Etsy.
Smooth integration and great customer support
Disponibilità solo in lingua inglese e francese
The app itself is a little glitchy for me but the customer service has always been excellent so I just chat with them whenever I need assistance and they fix it and help me right away.
The Support is 1st class. They help me get started and I love the app.
Good Customer Service, nice and friendly. Have a lovely voice
Quick support and overall very functional application that does what it promises
Very Supportive, helpful excellent Service..
They were very helpful
He has been very patience with me through the process of migrating my products to Etsy.
Great app with wonderful customer service. 10/10 would recommend!
Thank you so much Mohd fahad Khad for helping me this morning, I received great support and all my questions were answered. Now I'm able to finish setting up my store and can manage all my orders better. Thank you for the great customer service.
Utkarsh was very helpful with my support question. He displayed great knowledge of the product and was able to resolve my question. I thoroughly recommend the app and the support.
Utkarsh was helping in syncing my products from Shopify to Etsy. Thank you
Really helpful. explained everything really well so I understood profiling and what I needed to do to get integrated with etsy.
They really helped in solving issues I've been battling with for over a week
Great support Mohd helped me out and it was a smooth process!
thank you so much anyatra ++++++ recommended
Utkarsh was very helpful and patient. He made sure to explain everything that I needed and help any way he could.
Thank you very much to Customer Support who helped me while I was in need! Great staff! Great platform!
Support was very kind and helpful. I am new to all this and they were a great help and very patient with me
Great app for integration. Customer Service is great!!
Customer service is very responsive and answered all my questions. Product is easy to use.
Excellent support going above and beyond to ensure my questions were answered completely. Also ensured I understood how to proceed before dropping the call.
Great customer support! My issues were resolved right away, and I also received tutorial advice! I am extremely satisfied!
Very helpful service
Super support und leicht anzuwenden
Very easy to use and navigate! Great customer service and immediate response! Utkarsh was so helpful!
Utkarsh Was very helpful today in helping understand the basic of Ced. He explained my issues in detail.
Fast reply and feedback
What a delight to have an incredible customer service experience. I reached out twice with questions and received a quick response with clear instructions. This product is fantastic and saves so much time. Huge thumbs up!
user friendly and efficient
Very helpful!
assisted by Ritik Rajput! very helpful. thanks!
Customer service is 100% on point to help any way they can. I am not a tech savvy person and they have gone above and beyond each time I have needed it. Problem is always solved easily!!
I received a great and fast support from Suryansh Singh Chauhan,The app is good ,still there is more to learn.
Mohd was able to help me in less than 5 mins with my problem. Thanks.
Easy answers when meeting requested. Support was quick and answered all my questions.
Great Service from CedCommerce again in getting me up to speed in using their integration tools. This time it was for Etsy just as with the Amazon tool. A couple of minutes with one of their service people and suddenly the skies open and everything is working fine. Thanks to the team once again. Thank you Swati.
Happy with Cedcommerce, as it makes things easier for me.
Great App and the support is excellent Vikram helped me every step of the way. No issues could not be resolved. I highly recommend!
I hope you read this review before pulling the trigger with this app. Start from the bottom.
Update 4/16/24
They promised me 2 months of free service and continuously have had excuses why it never came to fruition. They asked for a meeting which I agreed to at 8am. I received a response at nearly 9pm which I didn't see. So they shut off the service. and I got the following email:
"Yes, let's connect at 8 AM EST. You got charged because we didn't have the meeting as I mentioned earlier and therefore I didn't cancelled the plan at that time. But now is cancelled."
So now I have 100's of hours helping them sort out THEIR bugs and then they just cut it off.
I'm moving on to another platform.
Update 3/28/24
We had quite a bit of inventory updated in Shopify. Some items have 200 quantities available. I noticed that the quantities available on Etsy were all limited to 99. Etsy has a maximum quantity available of 999. I was told by CED that this is a limit of Etsy. Little do they know, I've been in application development for over 25 years. So I referenced the latest Etsy API docs (v3) and there is no limit as they would try to make me believe. Then I received this kind email from them
-------
"As per Etsy's policies, the maximum inventory quantity allowed for a single item is 99. It's crucial to adhere to this limit to avoid any potential issues, including account suspension.
To ensure compliance, our system automatically syncs inventory quantities to Etsy. If the inventory quantity exceeds 99 on Shopify, we cap it at 99 when syncing with Etsy. Subsequently, if an item is ordered and the inventory on Shopify drops below 99, the inventory on Etsy is adjusted accordingly"
-------
3 Hours later I received this email
"After consulting with our team, we have decided to accommodate your request to send a maximum inventory of 999 items to Etsy. However, please note that implementing this change will require some time, approximately 3 to 4 business days."
-------
I guess I'm special, not that they made a mistake in their programming.
----------------------------------
If you have a store with more than 1,000 products, I'd steer clear of this app. I have spent countless hours with their support team dealing with bugs.
Here is a brief rundown:
1. Etsy doesn't require you to have SKUs for different quantities. The problem with CED is that instead of telling you there is a duplicate SKU, they arbitrarily create a SKU for you. This is a huge issue when you have a sale and the SKU is changed by CED. And if you have accounting software tied to Shopify, the problem is tripled.
So let's say you have Item A and it comes in quantities of 1, 10, 25. You add a variation in Etsy for quantity and a drop-down box is presented for the buyer to select. When CED pulls in those variations and a SKU is not created in Etsy for each variation, they pull it in as individual items and arbitrarily create a random SKU.
2. I have over 4,000 products that had to be removed from Shopify, then manually removed from CED. I had to reimport all of the products and organize them in Shopify AGAIN. I was told that they wouldn't charge me for the month because of ALL THE PROBLEMS, but they did. When I
I recently integrated the CED Commerce Shopify App into my online store to sync products with my Etsy shop, and I couldn't be happier with the results. This app has simplified the process of transferring items from my Shopify store to my Etsy shop to an impressive degree. With just a few simple steps, I was able to seamlessly import products from my Shopify inventory to my Etsy listings, saving me valuable time and effort.
The app works seamlessly to sync Shopify listings to Etsy, exactly what it's meant to do. I've had one technical issue that was quickly resolved by texting with tech support. Very happy with the utility of this app.
Anyatra was very patient and explained everything very well and in detail for me to understand the billing.
I was having some trouble figuring out how to connect to Etsy and I could not believe how quickly I was able to get support. Within minutes I was all hooked up and ready to go. I wish the other app's were this easy.