CedCommerce Etsy Integration

This CED commerce integration removed my Etsy listings when I updated pricing on a few of my products. It never synced prices, and support didn't show up.

I installed this app to sync my art prints from Shopify to Etsy. After I updated my prices in Shopify, the app removed my Etsy listings, and it never pushed the updated prices to Etsy, even though the app itself showed them correctly.

Support didn’t fix it. One agent republished my listings with the old prices and left the chat. After about a week with no reply, I was told everything was synced, which it wasn’t. They asked to meet, I sent my availability, and they never answered. When they finally sent a call invite, I joined and waited 10 minutes, and nobody from their team joined.

I spent days troubleshooting a problem I didn’t cause, and my Etsy shop couldn’t sell. I’ve uninstalled the app. If you’re a small shop with only a few products, I’d recommend listing on Etsy by hand instead. I spent months trying to set everything up and only for 1 small change to my pricing to deactivate all of my listings. Please save your time and money from doing this integration! It is terrible!!

Update -

One of their Account Managers reached out to understand the issue, and she was very dedicated. She helped identify the problems and offered me a refund, since I had uninstalled the app and moved to a different platform. She mentioned that new users can join an onboarding program, with helpful links and an assigned support team to help troubleshoot issues. If you’re new to the app, I’d recommend asking for that from the start.

Good platform and the support team are always helpful and friendly (Id give 5 star for Mohd Fahad Khan). The only issue is that I’ve had to contact them several times about the same problem, which seems to be a software issue. Hopefully this can be fixed, but overall I’m happy with the service.

I would like to give my highest recommendation to Bhavya for the incredible support she provided me from start to finish.

As a first-time Etsy user, I had so many questions and needed help with everything—from downloading and installing, to connecting Etsy with Shopify, setting up the integration, making payments, and listing my products. Every time I encountered an error or got stuck, Bhavya was there to help me.

What impressed me the most was her patience and kindness. She never made me feel uncomfortable for asking questions, no matter how many times I needed help. Whenever I said, “I need you,” she was there. She explained everything clearly and guided me through each step until the task was completed smoothly.

I have never experienced customer support as kind, patient, and genuinely helpful as Bhavya. There was never any rudeness or frustration in her voice. She made what could have been a very stressful process feel easy and manageable.

Bhavya truly deserves recognition and recommendation for her outstanding customer service. She went above and beyond to make sure I understood what I was doing and that everything worked properly.

Thank you, Bhavya, for your patience, professionalism, and genuine willingness to help. You made my first Etsy experience so much smoother!