Etsy Integration ‑ CedCommerce

problems with app and shopify syncing to etsy. Instructions from App tech did not fix the problem

BAD!! not syncing anything - not the inventory, not fuilfilmaents , tried solving it many times

The language support is a lie. I had to manually translate all my products. I found out that not all the languages are supported only after payment.

Très énervée par le fait de découvrir que je suis paye une abonnement depuis dès mois auquel je ne savais même pas être abonnée !! Et pour couronner le tout, c'est un parcours du combattant pour résilier son abonnement, il m'est impossible de trouver comment faire et ce même en suivant les indications de la plateforme...

This app is TERRIBLE. I used it for a very short while because during that time I had so many issues that did not get resolved. The support was wonderful at first especially with helping get it installed and set up. They tried to get me to leave a review immediately and thankfully Shopify will not allow reviews if you're in a trial phase. *DO NOT* leave a review until you have been using it for a while and be *WARY* of the positive reviews on here because they try to get you to leave a review anytime you use support. They were great in the beginning (perhaps the reason for all the 5 star reviews since they push you to review right away) but I quickly found that would not be the longer term experience.

But then - when I had issues that I contacted them about they would tell me they would get back with me within a certain timeframe only to not do so. I had to follow up with them and the issues I had were not getting resolved. Finally I uninstalled it and they begged me to re-install.

When I would not, they begged me to set up a meeting to discuss the issues, claiming they just wanted to learn what happened to improve. I was willing but I requested a refund because I had paid for a full year up front. They denied my request at first, then told me I would get a refund when I pointed out they were stealing my money if they did not refund me for the amount covering the time I was not using the app.

I told them I would challenge the entire amount through the payment processor if they would not agree to refund for the time I had not used the app. Once I saw the refund, I said I would schedule a meeting. They continued asking me to schedule it, said the refund was coming it and *of course* it never showed up.

Weeks had passed by this time and then I had to wait additional weeks to go through the dispute process. I kept all documentation which served me well because I finally got the refund from the payment processor. *BEWARE* of using this app. Look at the other negative reviews -- I wish I had before installing it. It was a nightmare overall.

I have found another app that is amazing - have been using it for several months and it's a night and day difference. It is one of the ones with the tag "Built for Shopify" which I think could be part of what makes the difference.

ETA- As you can see in their response, my case did not fall under their "refund" policy -- which basically is *NO REFUND*. But they did agree to refund me when I stated charging me for months I was not using the app was stealing and refused to re-install or agree to a meeting, which I have documentation of -- the reason the payment processor refunded the money to me after weeks of trying to get it from CED commerce and then gathering and sending all of my documentation of what happened in. So *BUYER BEWARE* -- KNOW BEFORE you buy and absolutely *DO NOT* pay for a year in advance regardless of the discounted price because as you see from their response and my experience, even if they agree to refund you it will *NOT* happen on their end. You will have to challenge through your bank or Paypal and make sure you document *EVERYTHING* well.

The inventory system continues to oversell products that should have been updated over a year ago, since I initially reported the issue. Last week, they claimed it was fixed and apologized, but the system oversold products again. I also just noticed all the 1-star reviews from sellers who are experiencing the same issue.

Terrible service, so confusing to use. Every time I tried to get help one of the team members would say they fixed it and would map to the wrong products on Shopify. These mistakes cost us money and mis-ships.

Do not hire Utkarsh and do not pay upfront for the yearly subscription. Very bad and unethical business practices — extremely unprofessional. I would not recommend hiring them for development work.

I hired this company for Shopify development on October 10th, with Utkarsh in charge. They assured me they would upload all of my 2,500 products to Shopify. However, they pressured me to buy a $700 yearly subscription, promising faster results and using high-pressure sales tactics.

They never provided a service agreement, which most reputable companies (like LitExtension or LitCommerce) do. After two months of work, they didn’t complete the project and kept asking for more time without ever giving me a clear deadline.

Eventually, after four months of delays, they told me I would need to spend an extra $2,500 per month because of Shopify’s “limitations.” This was a huge expense they never mentioned upfront. If I had known, I wouldn’t have started the project.

When I asked for a refund, they only gave me a small partial refund for the unused subscription — nothing for the incomplete development work. They kept extending the timeline and didn’t deliver as promised.

If you’re considering working with them, be very cautious — especially if they ask you to buy a yearly plan. Make sure you get a clear deadline and a written refund agreement before paying anything.

Overall, I found their practices to be misleading and unprofessional. I wouldn’t trust them with even a small project. There are better companies out there — I recommend choosing someone else.

I have reported them to Federal Trade Commission and Better Business Bureau (BBB) with proof.

You should report it to BBB so that they can be taken down if you face the same issue with their service.

Their app does NOT properly sync orders between Etsy and Shopify, especially if you're using it for automated fulfillment with suppliers like Printify. Once Etsy rolled out new API restrictions, CedCommerce became almost useless, and their only “solution” is a manual CSV import/export process that they want to charge $4000 one-time fee for this!!!!!

The whole point of using this app was to automate the fulfillment process, but instead I’m stuck manually entering shipping addresses and updating tracking numbers, defeating the entire purpose of using CedCommerce in the first place.

Support was no better. I was bounced between agents, given generic copy-paste answers, and told to fulfill manually... how is that automation?

Integration was easy. The support team was quick to respond but they overpromised and underdelivered. BE CAREFUL. There is no way to cancel my subscription except email; and i was charged for one extra month after i was told by their team that my subscription is cancelled (which they didnt cancel)

I took their SEO service for a hefty extra cost and the lady working on my listings, vaishali was extremely unprofessional. She had limited knowledge and made a bunch of spelling mistakes for keywords and did not do more than half the work promised by her co-worker Mhd Fahad.