Etsy Integration ‑ CedCommerce

We were satisfied with the customer experience and the app working itself.
The one thing that was not correct was, the status was not synced and we got a lot of products live on Etsy that were DRAFT on Shopify.
Fahad Khan assisted us with the issue and luckily, we got everything in order now.

So far, so good. Support is not always available but when they are they solve the problem.

UPDATE:
Ive been using this app for 5-6 years with a break in between when I tried a different integration app. This one is still superior to the others. However, these days support can be a bit unpredictable in terms of timely responses and availability. Harsh is great, though. In fact, all the support staff are great once you reach them.

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Excellent app! Excellent support available 24-7 and they are super friendly and knowledgable. Functions perfectly regarding keeping listings when they go out of stock by either putting them into the inactive or sold out categories on Etsy. This is something that other apps lack and is important because it enables buyers to continue viewing the listing- buyers and people who favorited it. The syncing of products and orders is seamless and happens nearly in real time with no delay.

We have use this app for a few years and it works great. The reason for my review is a recent issue we had. According to the developer 'due to unforeseen circumstances' the app duplicated an Etsy order twice. This happened in the past and we just didn't follow through as the order was under $20. This time, the order was over $50. We reached out to the seller and they just closed my case the first time. I re-open the case and ask for my money back for the duplicate order and they offered to give us extra products on our plan or use their tik tok account which any of these are the solutions we need. Their app duplicated an order, so we expect them to pay for the error, in this case our money back.
They just refused to pay.
We just want users to be aware of this issue, watch your orders to make sure there is no order's duplication that will cause a loss for your business and the developer will not be accountable for such issue.

UPDATE 1/26/24- After submitting my first review with 1 star, they approved to refund from the duplicated order. I didn't like to be pushed to publish a bad review in order for them to make the right decision, this decision should be done the first time I reached out, recognized the mistake, pay me for it and move on.
The app is truly great, didn't have issues other than 2 duplicated orders. It runs very smoothly, support is always available and glad they were able to refund me.
Giving it a 4 star because all the hassle they made me go through instead of doing the right thing the first time.

Fixed some of my bigger issues. customer support as always is great.

Still disappointed as well that the formating of text does not translate correctly.

-----original review

Really Really great Customer service. Always online and super quick to respond with screenshots and support. There are a few glitches that are frustrating but overall an incredibly smooth well designed app. Has nearly every feature I would want and it all actually works. The setup is hard to learn but the customer service will always help you. A bit on the pricier side but you can't find anything this well made for this. Small issues: Formatting in text gets screwed up, so you have to go into each listing to edit description

Customer service with CedCommerce is good and app is fairly easy to use. Utkarsh was very helpful and available to meet with us on GoogleMeet to walk us through initial set up and any issues we ran into. Traffic has not picked up on our site so we ultimately decided to stop using the app. May use again in the future.

I've found the app to be a good way to achieve the complicated task of integrating my Etsy listings to Shopify.
For my business, with hundreds of one off items, it's not feasible for me to create seperate stores for Etsy and Shopify. Anyatra and her team have been relentlessly helpful, polite and always available to help me resolve the teething issues and I feel more and more confident using the app.
Thankyou Anyatra!
Marli - Juno Stone and Silver

Utkarsh was super helpful when setting up the products. I took one star off because I find it difficult to use/not user friendly without someone being on live chat to help me.

This app is very help upload the products automatically from the Shopify. It saves me lot of time on product listing. it would have been good if they have below features.
1. Automatically sync the product details with Etsy
2. Not able to delete the products from the App
3. There should be auto add new products based on some conditions.
4. They can have better way of mapping the shopify product attributes to Etsy attributes.

Harsh was extremely helpful in solving my inventory syncing issue between Shopify and Etsy. Service is really great, but overall not so happy with the app. We often struggle to find the right setting, don't know if it's a global or product setting. Also it's not available in German what makes it even more complicate. It's expensive, too.