Reviews (2,044)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this app for efficiently syncing product listings, inventory, and orders between Shopify and Etsy, minimizing manual effort and preventing overselling. They appreciate its user-friendly interface, bulk edits, and real-time updates. A key highlight is the exceptional 24/7 customer support, offering personalized help, including screen sharing. Merchants also value the ability to customize listings for Etsy, enhancing product presentation. Many recommend it for its reliability and supportive service.
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I used this app to assist me with setting up my Etsy store and I am more than happy with how fast the rep was able to get me up and running. I was up and running super fast, the rep was awesome and so very patient. Thank you for such a great service!
BDA Rep Riya was very very helpful. She was able to fix everything i needed. Explained plans , options and incentives. Im very pleased with the service and hope to grow with her help i received.
REVIEW UPDATED JUNE 25TH
After having left a negative review, someone went ahead and called my phone number around 4 times at 12 am and woke me up several times. Then my phone kept buzzing and someone was sending me messages on whatsapp. Until he said he was from CEDCOMMERCE.
This is unacceptable. The guy sent around 10 messages and would not leave me alone. What is wrong with you guys ? Totally unprofessional. I never gave permission for anyone to contact me and I certainly don't want to hear about it at 12 am when I'm already asleep.
I really regret having installed and bought the yearly app. Not recommended.
Original review:
Customer service is great but I do have several complaints. I am tired of having to update the shipping manually. My supplier updates the tracking numbers but they don't automatically sync on Etsy. I already told Cedcommerce customer support several times. One guy said it was because I was using 17track for tracking numbers and that someone would get back to me. Another person said that it was because I hadn't added them myself.. He didn't understand my question. Every single day, I have to check the tracking numbers and add them manually on Etsy. I am tired of doing this.
Another thing is that, cedcommerce misses a few orders here and then ! I've had a few orders that were about to be overdue and cedcommerce didn't even sync the orders with my supplier. I keep asking them why it keeps happening and they say it's because of the API and that it shouldn't happen again but it does. I bought the $360 something year plan because I thought this would be a good app that would do its work. I am disappointed. I am doing the same amount of work after I finished with my store and these people clearly don't can't fix the issues I have with their app.
Alex with https://breathtaking-steel.com/ here. Would definitely recommend this app, can it be better yes, does it work fairly well absolutely. Use bulk feature to export your products from shopify to etsy, i imported from my collections, allows you to edit your products before push to etsy, app will not push your imported product to etsy if product is at zero count. Buy subscription for 1000 pushes and orders from the start unless you have less then 100 items you need to recreate from shopify to etsy, cost like 60$ which is pricey but it does get the job done really well (you can downgrade your subscription later once you make main move), i was able to recreate 187 products from shopify to etsy in like 2 days, (almost had a heart attack in the process but it did go pretty smoothly ) in couple of steps so it works well. Overall, nice app, pricey.
They have a great customer service. Easy and fast resolution of our issue. On the other hand I would of like to be able to have the option in the app to solve my issue by myself, but at the end, being handled in a fast manner it doesn't matter anymore.
App is very well made. Shubham was able to help with my set up instantly. Thanks for the help again Shubham.
I really like the app but the only downside for our business is that CED doesn't allow you to delete products on your own. You have to contact them and they delete the products for you. Customer service is great, but the inconvenience of not letting me control my inventory is why I am giving them 4 stars.
Support team is really helpful. I've had a few issues that I couldn't find answers to in the help docs, and they've always been very prompt and helpful in getting things resolved for me. I definitely recommend it
Worked with me through my issues, would recommend! Definitely a life saver if you sell a lot on Etsy and want automatisation. 24/7 whatsapp support and a willingness to listen and assist wherever needed.
App is great and Easy to use w/ app profiling and Import section. Flexible and very helpful support to integrate with ETSY