GM Event Ticketing
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (47)
Refine
-
By rating
We've been using Guest Manager for our events for the past 2 years and its been perfect, does everything we need it to do. would highly recommend
Thank you Derryn! FYI - We have released two great things in the past month: A new native Shopify POS plugin for ultra-fast ticket scanning and check-in, and support for Shopify's new Checkout Extensibility where Event Ticketing lists all the customers tickets on the Thank you and Order Status page (so the customers can download, transfer, complete required questions, change tickets to another date/time, or upgrade tickets) all without leaving your store.
This app has been a great asset for our business, making keep things organized in our back end so we can get more folks into our workshops. Without this, it would be much more chaotic for our 100+ events a month!
Had an issues with refunding credits to a customer, Jeff figured out a fix and implemented it in less than 30 minutes.
Jeff at "Event Ticketing" has always been there for any support I needed...and fast. That includes listening to feature requests, and acting on them. Killer "ticketing app" and even better support.
We were able to sell a good amount of tickets, and were generally quite happy with the app. However, the level of service was not there.
Jeff seems like the only person who can help but he is often busy and cannot/won't look at your issue for months (5 months and counting). For the money paid, I just couldn't justify it and looked elsewhere.
There are other limitations to the app (they don't have email reminders, for instance, as well as not being able to check in customers with an Android phone, no easy way to export attendees, plus more).
I had enough and have looked elsewhere.
Kat, it's a bummer we couldn't resolve things. The issue you refer to was a feature request that I didn't believe to be a good fit for the app. If I implemented everything customers asked for, then this app would be a mess. I focus on a few important things and doing them well. Speed, reliability, and ease of use. When I consider new features, I weigh four things: how many merchants need this and how many have asked for it, do I instinctively believe this to be a good value-add, how important is this compared to other fixes or features, and finally, is this a good customer to work with. Unfortunately your request missed all the marks. I apologize if I wasn't clear on that - it's my fault that I didn't set expectations appropriately.
I do commend you on selling thousands of tickets with Event Ticketing.
Regarding the limitations you mentioned:
1) Yes we have email reminders that can be automatically scheduled X hours before an event
2) Yes we support check in and scanning tickets on Android using our Shopify POS Plugin
3) Yes of course we support exporting attendees to a spreadsheet, with very good filtering: by ticket type, date ranges, name, checked in status, and a dozen more.
Fun Wheelin',
Jeff
Works well for us. Once everything is setup it makes my life so much easier. Every question I've had they have had an answer and helped me quickly. Thank you!
Tickets lassen sich nicht herunterladen. Support reagiert nur mit Standard-Antworten.
Your review in English: Tickets cannot be downloaded. Support only responds with standard answers.
Stephan, I needed some basic information to help diagnose your problem. An order number, an error message (if any), a screenshot, anything really so I can help you. "it doesn't work" does not allow me to help you. You probably forgot to set up a PDF design template for the tickets. Something simple like that.
Breaks my heart to see something that could have been so easily resolved end up in a 1 star review.
On the other hand, I do take these sorts of things to the drawing board all the time, "Why did they have this problem? Why couldn't the software prevent this issue in the first place?" So thanks for that, I guess.
-Jeff
Great for selling tickets for small and big events! Also a very fast and helpfull support! Definitly recommended :-)
Phenomenal app. Support is just a DM away.
Great app for ticketing! Support is quick to respond with any issues. Thanks again for the help Jeff
You're very welcome! Thank you Erik, Tony, Tyler, and Kat for your business over the past few years.
We use this app to sell event tickets for our driving school. It is very easy to use and has increased our ability to market and sell our classes! We love it and highly recommend it!
- Mona