Reviews (157)

Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for efficiently managing and selling tickets for events directly through Shopify. They praise its cost-effectiveness and seamless integration that enhances the customer purchasing experience. The app is user-friendly, featuring instant digital ticket delivery, Apple Wallet integration, and effective check-in processes. Customer support is also noted for its responsiveness and personalized assistance, including video tutorials and direct communication.

August 20, 2024

Priced well and works for most of our needs, though there are some flaws in the UI that inhibit functionality and haven't been resolved after reporting them 14+ months ago (can't add user from a mobile phone because the chat button blocks the Send button, as another user review reported below). We also struggled with custom uses like multi-date events where we want variants listed on the Shopify product page but don't want/need a full blown calendar or date-picker on the page, or want pricing to change if they choose more than 1 date, but we are slowly figuring out workarounds.

Overall it's a good app for the pricing and their customer service is typically responsive within a day, even if actual issue resolution takes longer.

Chicago Union
United States
Over 2 years using the app
Staytuned replied August 22, 2024

Hi there Chicago Union and team!

Thank you so much for the detailed review! We’re glad to hear that the app meets most of your needs and that our pricing and customer service have been beneficial to your experience.

We sincerely apologize for the issues you've encountered. We understand how frustrating this can be, but please rest assured that we’re actively working on improvements to address these concerns.

If you need help with anything else, you know where to reach us!

July 2, 2024

The app has a few kinks to smooth out but I'm thoroughly happy using it because of the customer support experience that I've had with Mary Bernadeth. She helped me very quickly and guided me through the app which made things easier for me to understand. She gave me links with pictures to help me set things up as well as made personalized videos to further help me with things that I didn't understand.

Purple Blossom Lavender
Canada
2 months using the app
Staytuned replied July 4, 2024

Hi Purple Blossom Lavender and team!

Thank you for sharing your experience with us! We appreciate your continued support and we assure you that we will do our best to improve our app.

Bern will surely love to see this review! She's a naturally helpful person and we're glad to hear that she was able to guide you through the app.

If you need help with anything else, you know where to reach us!

September 20, 2024

There were some glitches but the support is awesome and fixed the issue as soon as possible.

Conscious Community
India
24 days using the app
Staytuned replied September 23, 2024

Hey there Conscious Community!

Thank you for sharing your experience! I understand that you had encountered some issues after installation, but we're glad that our support team was able to help you out.

If you need help with anything else, please don't hesitate to reach out to us! Thank you for choosing Evey!

June 4, 2024

App is a bit finicky to use at times, especially when updating existing events to a new date.

It does work and get the job done though. Support is excellent, had a minor graphical issue I needed help with and they had it fixed in less than an hour from E-mailing them for help.

The School Of Italian Pizza
Canada
Over 1 year using the app
Staytuned replied June 6, 2024

Hi there The School Of Italian Pizza!

Thank you for taking the time to leave a detailed review. We're glad that you like our app and the support we provide. We know how important it is to get issues fixed quickly, and our team is happy to be of help.

We also appreciate your honesty with this feedback. We will do our best to improve our app and keep things simple and user-friendly.

If you need further assistance, you know where to reach us! Thank you for choosing Evey!

February 14, 2024

This app integrates well with Shopify and your store front. Check in app is great for seamless onsite experience, we are used for events with 50 to 300. The support team are attentive and work hard to resolve any issues or provide detailed updates on how the app works.

Modernister - Tim Ross
Australia
Almost 2 years using the app
Staytuned replied February 16, 2024

Hi there Modernister - Tim Ross!

Thank you for taking the time to leave us a review! We're always striving to provide an excellent experience for all our users. If there's anything specific you believe would make our app even better or if there are any additional features you'd like to see implemented, please don't hesitate to reach out to us. Your feedback is invaluable in helping us improve and tailor our services to meet your needs.

Please let us know if there's anything you need help with!

September 16, 2024

NICE AT THE MOMENT

VREC Shop
Spain
5 minutes using the app
Staytuned replied September 18, 2024

Hi there VREC Shop and team!

Thank you for taking the time to leave us a review. Can you please tell us more about your experience? Are there any specific features that you liked? What can we do to make your experience better?

We hope to hear your feedback soon!

April 17, 2024

So far so good

Off Grid Studio
United States
29 days using the app
Staytuned replied April 19, 2024

Hi there Off Grid Studio!

Thank you for leaving a review! We'd like to learn more about your feedback. Is there anything we can do to make your experience better?

We hope to hear from you soon. Cheers!

March 8, 2024

Die App ist super und die Integration in Shopify funktioniert hervorragend. Ein paar mehr Personalisierungsoptionen wären toll. Die Einsteigerpreise sind fair, die Preisstaffelung ist aber nicht ideal – eigentlich würde ich wegen einer einzigen Funktion das größte Paket benötigen. Das ist aber für ein kleines Unternehmen finanziell nicht stemmbar.

Eine klare Empfehlung für eine großartige App mit Verbesserungspotenzial!

TherAkademie
Germany
5 months using the app
Staytuned replied March 11, 2024

Hi TherAkademie and team!

We appreciate your detailed feedback a lot. Thank you so much for providing your insight, we will definitely consider your suggestions about our plan features and the personalized options as well.

By the way, what kind of customization within the app would you like? Can you provide us with more information so I can check this with our Customization team?

We hope to hear from you soon!

Edited June 30, 2022

Update:
The team who now run Evey reached out and scheduled a call with me. The genuinely wanted to understand the challenges and want to make it right. Seems like a great team behind the scenes and look forward to the issues below being cleaned up and future enhancements. Original:
This app is plagued with errors. My most recent event I used the recurring event feature and had it oversell by 20% of the limit I set. I was really hopeful with their reserved. Here are the issues I have had over the past couple weeks:
- Orders not fullfilling
- Overselling - which they have a number of reasons for this but cannot get it fixed
- People purchasing a ticket in a recurring event and it does not force them to choose a time so they gave us money but cannot get a ticket as no time was selected. Had to refund these tickets as they purchased the day of and we couldn't confirm in time.
- Check-in app doesn't allow us to select a time in a recurring event to just check people in for that. We were suggested to check an option that only allows people to check in "during the event time" however then half of the tickets wouldn't check in and we would get error messages so we had to disable that. - Inaccurate reporting - one section says we sold x tickets, another sections says a completely different number. I know the customer service team is trying to help and I really hate to write a review like this but I have wasted at least 10-15 hours in the last week alone going back and forth with their customer support trying to get things working properly. And I look like a fool to our customers and our event partners because I cannot give accurate reporting and all the issues we are having.

Rebellious Unicorns
Canada
Almost 2 years using the app
Staytuned replied June 21, 2022

Hi there - thanks for taking the time to write this, and share detail. Although it is gutting for us to hear how much trouble you had, we appreciate the time you took to write it. The issues you experienced are not in line with the support we provide (just read our other reviews, we really pride ourselves in our service and product). We will continue to work with you to ensure this doesn't happen again!

July 11 update: We've chatted with this merchant and are working super hard to help him. Also, we like him a lot as a person and want him to be our friend. :)

Edited July 30, 2024

Very nice. This is the best platform we've found for integrating event ticketing into Shopify. Still isn't 100% of what we'd like to see functionality wise but the dev team really puts in work and tries to solve issues as they can. I'm sure the platform will continue to grow and I think therefore is worth the time investment. Thank you guys.

Updated Review: The dev team has been so helpful with any and all questions. Since our last review, we've reached out a handful of times with urgent issues and they've helped resolve critical issues within 48 hours.

Tea at Shiloh
United States
Over 1 year using the app
Staytuned replied June 28, 2023

Thank you for this honest review! We'd love to know what other functionalities or features you would like to see. Your feedback is precious, and we work hard to ensure that our app can provide your business needs.

We look forward to hearing from you again! Cheers!