Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to showcase testimonials, seamless website integration, and multiple display options. Many appreciate its easy setup, clean design, and the social proof it provides, leading to increased conversion rates. The customer support team is praised for their prompt and effective assistance. The app also integrates reviews from various sources, making it suitable for both new and established businesses. A free plan is available for beginners.

Edited April 17, 2017

The app is very basic, and very easy to use. It allows customers or you as an admin to enter testimonials which can be embedded on the homepage which you scroll through, and/or on an independent testimonials page. Overall, it works pretty well and offers what I'm looking for for a good price. Here are the downsides

1. Very few things you can customize. They have a few different templates for the reviews, and you are not able to edit them. Some colours you can change, but some you can't. Can't edit slide speed (you can only enable/disable it altogether)

2. Had some theme-specific issues with integration. The testimonial script was partially overlaying my footer and could not fix this without liquid code modifications

3. There are some bugs. For example, it doesn't populate apostrophes in the text. They'll automatically be removed. Also had title-naming related issues. Wasn't allowing me to put 'Testimonials' as a title but other titles working fine.

Overall a good basic app though

Sharpsense
Canada
8 months using the app
March 31, 2023

Best app ever! Vishal help me throughout the process. I recommend this app 100% Thank you a million and beyond.

Nubian D'vaz
Trinidad & Tobago
10 days using the app
Edited December 21, 2020

A really cool App. I have just installed the apps and using testimony sliders to showcase product review on my store on homepage. I really like the app so far and looking forward to test the other features this app has to offer. Aside from the cool features the app offers, I am really happy with the service of the team. I would definitely recommend!!

Living Multicultural
Germany
10 days using the app
March 4, 2022

Very helpful staff. Always help to fix problems related to app. We have a shop they help to customize this app to our needs.

georgettafr
France
10 days using the app
March 17, 2022

This developer upgrades your subscription with no notice and gives you no option to opt out. I spent over 2 weeks in correspondence with the developer to change my plan back to the pro plan, which I had not exceeded any requirements for. The developer delayed and claimed I had exceeded an order limit, of which I am nowhere near! I was almost forced to pay an excessive amount of money for a plan I don’t need. Additionally, the testimonials glitch constantly. Mine were meant to display as a carousel and at times would display vertically on the screen, one after the other, forcing customers to scroll for ages. This is the worst customer service experience I’ve ever had.

Crowned by Ivana
Canada
9 months using the app
January 29, 2022

Testimonials look great on my website! I had some trouble integrating the app at first, but support was timely and very helpful!

Golf Performance Coaches
Canada
9 days using the app
Edited April 11, 2022

Credens is a really well thought out app. Support are responsive to customers needs also. Previously it had a limitation which mean't I couldn't use it (the review emails were being sent out relative to order placed rather than order fullfillment date), but credens took on board the feedback and actually over delivered with a solution that actually added a lot more useful functionality. Some additional testing was required however as the added components did not work initially. This mean't that the app did not work for several months

mk whistles
United Kingdom
7 months using the app
Expert Village Media Technologies replied October 5, 2021

Thanks for this honest and so valuable feedback. Our team is working on it and will rectify based on these suggestions. Its so nice to hear such feedback which allows us to further update our app and add more value for the brands like you. These things will be updated asap in app and we will notify you and all users.
Thanks again for the insights. :) 🚀🔥🚀🚀🔥🚀

October 2, 2018

Excellent app & support from Kemi and his team. Almost a perfect app for testimonials and product reviews :)

THE AFRICAN EYE
New Zealand
6 months using the app
March 18, 2020

The customer service received from Kemi has been amazing. His response to my inquiries was prompt and effective. I would highly recommend adding this app to your store.

Alicia Boateng Designs
United States
8 days using the app
April 19, 2018

müşteriler için çok güzel bir uygulama

Ansme Com
United States
8 days using the app