Matrixify
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (538)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for managing large product catalogs and easing data migrations from platforms like WooCommerce to Shopify. It excels in bulk updates and imports, handling complex data tasks with an intuitive interface. The support team is praised for their responsiveness and helpful resources, including a real-time Slack channel. Despite a learning curve, the extensive functionality and time savings are considered cost-effective.
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FIlters not working as expected after migration from wordpress and the support team ask for more money for fixing what is not working properly.
Alot of useless talks and informations given about the flow of migration and still not working. I tried the migration like 10 times with all the recomandations and still not working. Also i tried to change the theme so it's not from it.
Hello!
This review is a serious misunderstanding. Please, work with our Support team to resolve this.
Matrixify app gives you the ability to migrate the data from WordPress / WooCommerce, which you did do successfully. The whole migrated data is in your Shopify store now.
The Shopify Web Storefront and Themes is not the Matrixify field of expertise - we do not develop the website Theme, or its filters that you mention. There are probably other apps or Agencies that can help with that, but nowhere we tell that this is something we offer.
Please, consider rationally your review, looking at the Matrixify app promise, and our ability to migrate your data.
Any errors that happen during migration, is usually the mismatch between the source system data quality, and the Shopify requirements about the data. This can be resolved by consulting with our Support team, and is always a free-of-charge service. We would never ask for additional money for any fixes. If there are software bugs, we fix them ASAP and also with no additional charge. Support is completely free as well.
We are very serious about each Merchant migration results, so this review hurts the most, because we feel it's some sort of misunderstanding.
Please, be open to resolve those all issues with our Support team. 🙏
Please, contact us as soon as you can: https://matrixify.app/contact-us/
UPDATE 2023-08-16:
We managed to contact the Merchant on the next day and helped them solve all the questions and do the migration successfully. However, the Merchant stopped responding after the work was completed, although they promised to update the review accordingly. We still hope they will update it later, as they might be busy with the launch of the store. 👌
Maris
Founder & CEO
This App is absolutely awesome! Works great, fast, A must have to work seamlessly with Shopify. The value for the price is incredible.
And the customer service is fast as lightning, super responsive.
Coming from the Woocommerce world, and having already some experience with other Shopify apps and themes, I can tell you this one is by far the best investment I have made since I subscribed to Shopify!
The app looks beautiful, users friendly. Great. The app looks beautiful, users friendly. Great. Recommend
This app opens up opportunities. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good...
The Matrixify app is just amazing! We recently switched from WooCommerce to Shopify, and anything I've ever worked with for WooCommerce in terms of exporting and importing has always been a major pain or just doesn't work as expected. Matrixify is a pleasure to work with, and the pre-formatting provided in the "Maxtrixify: Excel" format is just sooo easy to work with. Bravo. A++.
🥰 Thank you to the stars for your appreciation!
Relieving you from any pain and frustrations is exactly what we have in mind when working on Matrixify app.
So happy for you to have that pleasure. 🤪🤸♀️
Maris Veide
Founding Developer
We have just had our first goes at using the Excelify app in our Shopify store – we are very new to it and have been testing with the free demo version to see how things work and wow are we impressed. So easy to understand, to use, and I can’t believe we didn’t know about it before! What a huge time saver. Thank you so much for offering the demo version for us to try out, without it we probably wouldn’t have taken the time to get to grips with how it works well enough. (We are not particularly data savvy)! I just wanted to say thank you personally as you have made my job so so so much easier. We look forward to using the paid plans in the near future to support your great work!
Wow, thank you so much, Kona Cave®!
Feels like there is a great match between our brainwaves!
Like a hand and a glove. Like spreadsheets and the data. Like Kona Cave® and Excelify! ;)
💌
Thousand thanks from me and the whole Excelify team for your amazing review!
Maris
Founder
Excelify.io
It works, but thats all it does.
URL redirects are not correct. So it shitted my SEO, had to do a lot by hand.
Uploading of metafields does not work great either.
Hello!
Sorry, but this is not true.
You can downgrade or cancel the paid plan at any moment by going to Matrixify app menu “Plans” section. Also, you can uninstall the app, and that will automatically cancel any further billing. It might be that you have received the last bill after cancelling, because Shopify issues bills every 30 days for whatever was purchased during that period.
The Customer Support is available and responds either almost instantly, or latest within 25 hours. We have two Support channels - Slack and e-mail. If you have not received an e-mail response from us, there might be an issue with e-mail delivery to us from you, or from us back to you. Please, consider writing to us on Slack if you have not received an e-mail.
Here is our Support page: https://matrixify.app/contact-us/
Please, communicate with us, and we will make sure you are excited with the results of that effort as well.
===================
UPDATE 2024-04-20
===================
Here are the facts from our side:
1. After thorough searching, we found the Support ticket back and forth chain with the Merchant where we explain and show in screenshots with arrows the Plans page where the paid plan can be cancelled. That was a couple of months ago. There are replies from the Merchant, too, indicating that they did receive our responses and instructions how to cancel. No further alerts from the Merchant that they had any issues.
2. The Merchant did not cancel their subscription. It was not charged by an error. Shopify bills the Merchants according to their approved subscriptions. If the Merchant needs to stop being charged, the Merchant needs to cancel their subscription by themselves.
3. We have refunded fully to this Merchant - including for all the months they have been using the app to its fullest. We did it because we do not want to take money from the Merchants who don't appreciate our work, and clearly attacks app developers.
4. We called the Merchant on the phone because we care to resolve all of the issues. Reporting 1* or 2* review for those false reasons feels highly unethical from the Merchant side. Merchant was stating in their review that our Support did not respond, that's why we tried calling to make sure we have at least guaranteed contact. Our first call was not picked up. The second call was picked up. That was all our calling (mentioned bombardment).
5. We did not ask for 5* review - we don't do such things. We tried to go above and beyond to resolve the Merchant issue and confirm that it's resolved.
6. We put our huge efforts to make this app help Merchants succeed. We work sincerely and honestly. We prefer humane communication.
It's easy to crush someone with the bad review. What if we honestly tried to help you? What if you caused us all this pain just because of your own honest mistake to cancel the subscription? It could be resolved in a much different kind of communication, too.
I have to say - our whole team hurts like never before from this Merchant... 😢
Shopify overall is a very friendly ecosystem. 🫶
Maris
Founding Engineer
The functionality Shopify should have built-in... Tell them to hurry up and buy this add-on and integrate it.
Ouch! Do you really feel it’s fair to give us with 4* - for the reason that you describe? We are a small team that works really hard to bring this functionality to you.
Lowering our rating will definitely not help Shopify to buy us. 😅
But on a serious note - Matrixify is already integrated into the Admin. If you have a specific suggestion that you are missing in this integration - let us know and we will see how we can close that gap for you.
We have sent you an e-mail from our Support with some additional clarification questions - would be very nice of you to respond to that.
Thank you!
Maris
Founding Engineer
When we first tried Excelify we had some issues, but the support we got was fantastic! The App works really well and does what it says it does. When we got a bit of training, we found that this App is excellent for managing more extensive collections and product sites on Shopify. Combined with the great support that comes from the owner, this App is one of the best apps in the Shopify App store!
Hello, Under Armour South Africa!
Thank you a thousand times! 🤸♀️
If anything, our Support is always here to help and continue to assist you.
Maris
Founder
Excelify.io
I thought it was free, so I pressed it, but it was signed.
Give me a refund. plese
I thought it was free, so I pressed it, but it was signed.
Give me a refund. plese
Hello!
Please, contact Excelify support to resolve this: http://excelify.io/contact-us/
Thank you!
Maris