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Drive revenue, reduce costs, and improve post-purchase customer interactions with AI and automation.
Extend simplifies the entire customer journey through dynamic, full-stack solutions, including AI-powered fraud detection, intelligent returns and exchanges, product and shipping protection, and automated claim support. With Extend, merchants are able to drive revenue and offset risk from one consolidated platform. Streamline customer service touchpoints, lower operational costs, reduce fraud, and improve margins through a customer-centric experience based on lifetime value and risk
- Drive customer retention with seamless resolutions for claims and issues.
- Combat policy abuse with a fraud prevention system that adapts to your needs.
- Prioritize genuine claims and reduce time spent on high-risk or fraudulent ones.
- Manage claims, returns, exchanges, and customer interactions from one location.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Checkout
- Shopify POS
- Gorgias
Categories
Coverage type
Reviews (21)
Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!
Great App. Very Happy with Extend really helped us minimizing customer damage and lost package claims.
Great app that helps us to grow our business and maximizes customer satisfaction.
The Extend team is very helpful. We are very happy to work with them.
In our niche kiln industry, personalized solutions are essential, and Extend has proven to excel in this aspect. Implementing their protection plans has greatly enhanced our offerings and customer satisfaction. I highly recommend their services.
Extend is a great way to increase AOV and overall revenue while also supporting your customers!
We have technical difficulties due to the way our shopify store is set up and their team is attentive and works with us to find solutions to customize the experience to our needs.
Implementation is super simple and done through the app which we can appreciate!
Support
App support provided by Extend.
Resources
Launched
November 18, 2021
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, Shopify Payments, Shopify Functions, Online Store
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View customers
Customer data
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Edit products
Inventory, product listings, products, publications of products on sales channels, or collections
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Edit orders
Draft orders, order fulfillments, merchant managed fulfillment, all order details, returns, or order edits
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View and Sync Discounts
Discount codes and promotions
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View Shopify Payments
Shopify Payments disputes
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Edit Shopify Functions
Cart transforms
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Edit your Online Store
Script tags in your Online Store
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Edit other data
Locations or price rules
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