Reviews (23)

Overall rating
4.4
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 9% of ratings are 1 stars
February 28, 2024

Extend is a great way to increase AOV and overall revenue while also supporting your customers!
We have technical difficulties due to the way our shopify store is set up and their team is attentive and works with us to find solutions to customize the experience to our needs.
Implementation is super simple and done through the app which we can appreciate!

Lectric eBikes
United States
Over 2 years using the app
March 29, 2024

Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!

NZXT
United States
About 2 years using the app
March 13, 2024

Really easy to use, team helped onboarding, responsive support. I'd recommend for insurance, especially on high ticket items.

White Duck Outdoors
United States
Over 1 year using the app
June 3, 2024

I had a disappointing experience with the Extend app. Despite the promising features, the app fell short in several areas. First, the interface is cluttered and not user-friendly, making it difficult to navigate. Additionally, I encountered frequent crashes and glitches, which significantly hindered my ability to use the app effectively. The customer support was unresponsive and unhelpful when I ...

Velle World
United States
4 months using the app
May 29, 2024

Really unimpressed. I was super stoked to install this and get it going on our site. We've written store policies around this app. Then nearly a month later, we get an email from someone stating that they cannot work with us because our store does not have $3 million in revenue. Poof, that's it. You've lost a prospective customer.

Eclipse Optics
United States
20 days using the app
March 15, 2024

So far we have had no issues with Extend and the team is really great to work with.

Namesake
United States
3 months using the app
March 23, 2022

We've been using Extend for a couple years now and they have always responded quickly to issues we have and their team handle's almost everything so it's an easy integration. Our support rep Dan has been great too.

HairMax
United States
Over 2 years using the app
February 18, 2024

Great App. Very Happy with Extend really helped us minimizing customer damage and lost package claims.

VantPanels.com
United States
About 2 years using the app
February 20, 2024

Great app that helps us to grow our business and maximizes customer satisfaction.
The Extend team is very helpful. We are very happy to work with them.

Boutique Rugs
United States
Almost 2 years using the app
February 27, 2024

In our niche kiln industry, personalized solutions are essential, and Extend has proven to excel in this aspect. Implementing their protection plans has greatly enhanced our offerings and customer satisfaction. I highly recommend their services.

Kiln Frog
United States
Almost 2 years using the app