Extend Product Protection , 21 reviews

Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!

Really easy to use, team helped onboarding, responsive support. I'd recommend for insurance, especially on high ticket items.

Extend is a great way to increase AOV and overall revenue while also supporting your customers!
We have technical difficulties due to the way our shopify store is set up and their team is attentive and works with us to find solutions to customize the experience to our needs.
Implementation is super simple and done through the app which we can appreciate!

In our niche kiln industry, personalized solutions are essential, and Extend has proven to excel in this aspect. Implementing their protection plans has greatly enhanced our offerings and customer satisfaction. I highly recommend their services.

We've been working with Extend for a bit over a year and overall they have been really great. We have had a few instances where they denied a claim for seemingly no reason, because the customer was within the appropriate timeframe and eligible for the claim (whether it be a ring resize or repair), and unfortunately they tell the customer that it's something that our company should cover when it is not. Each time when we've questioned Extend they've conceded and realized they were wrong, but ideally this doesn't happen at all because the customer gets upset at us thinking we're not doing something we should be doing, and in addition are annoyed at the extended time the back and forth with Extend takes before getting a resolution.

But overall I would definitely recommend them! They are great to work with and our customers have been very happy knowing they have protection for their products.

Great app that helps us to grow our business and maximizes customer satisfaction.
The Extend team is very helpful. We are very happy to work with them.

Great App. Very Happy with Extend really helped us minimizing customer damage and lost package claims.

We've been using Extend for more than a year and they have been fantastic. Quick responses and our customers have very happy with the results.

The integration with Shopify has been seamless and their merchant portal is very easy to use as well

Having Extend as an option for our customers has help increase sales as well because it gives them a piece of mind when purchasing some very expensive pieces

Highly recommend

Our experience has been great with Extend. The team is responsive and works closely with our developers on integrations and setup. The only reason that I gave Extend 4 stars is that the process for servicing has been a bit all over the place, that is because we require our products to be only serviced at our servicing locations which adds a layer of complexity to the flow. Or customers have a lot more peace of mind purchasing now that they know they are covered for longer than our 1 year warranty.

App works great and support is quick to help when needed. Highly recommended if you are looking to offer extended protection plans on your website.