EZ PreOrder: Presale Manager

EZ PreOrder: Presale Manager

Reviews (80)

Overall rating
4
Counts per rating level
  • 69% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 9% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 16% of ratings are 1 stars
September 6, 2024

Reached out to them several times regarding how the app was not working properly and they never got back to me. Bummer, but I'm sure there are other apps out there with better service and that work without issue!

Yu-Be
United States
8 days using the app
Casual Ecommerce Apps replied September 7, 2024

Hello, we responded to your inquiry within 2 hours. The issue you were experiencing was due to a setting on your product page in the shopify admin. Not something from the app. We also have the solution for this issue in our faq page as well.

November 18, 2024

The app is not working

Elvstrøm SailWear
Denmark
17 days using the app
Casual Ecommerce Apps replied November 19, 2024

Hello,

We reached out to you to let you know that the app was not compatible with your custom theme. Our app is not compatible with every theme especially customized ones. We apologize for the inconvenience.

August 19, 2024

The app DOES NOT WORK and there is no live chat or phone number that works!

Revert
United States
2 days using the app
Casual Ecommerce Apps replied August 20, 2024

Hello,

We respond to all inquiries within 24 hours. We responded to your inquiry within this time frame but by then you had already uninstalled the app. Please check your email for a reply. We've also sent you app credits to offset any app charges.

June 10, 2024

Suddenly stopped working and caused lots of complaints! No emails of warning or to assist

Armitage Tools
United Kingdom
9 months using the app
Casual Ecommerce Apps replied June 11, 2024

Hello,

We're verry sorry for this occurrence. We had an unexpected issue with the apps backend so we were not able to provide any advanced notice. Fortunately we found the issue and had it fixed within a few hours. We have issued you a refund for all app charges to date.

Edited June 14, 2024

Stopped working without any warning. Very sad

Ondro
Germany
4 days using the app
Casual Ecommerce Apps replied June 15, 2024

Hello,

We had an unexpected issue come up on the server side of the app on that day. Fortunately we were able to find and fix the issue within a few hours. We're sorry for the inconvenience. We have sent you app credits to cover any app charges.

January 6, 2024

I added my products and it didn't even show and i pay them 5.00$ deleted the app reinstall and it ask me to pay again.

BannedOutcast
United States
4 days using the app
Casual Ecommerce Apps replied January 8, 2024

When you uninstall any app your plan is automatically cancelled so you have to resubscribe when you reinstall. This merchant was checking the featured product section for the button to display when the app only displays the button on the product pages (clearly stated in our FAQ), so the review is false.

February 3, 2024

Did not work.
Uninstalled, but it permanently leaves a "back order" message on my product page.
I cannot find a way to remove that. Very frustrated.

I also just contacted support and the email bounced.
support@casualecommerce.com

World Spice
United States
About 2 hours using the app
Casual Ecommerce Apps replied February 5, 2024

Our support email was down for a few hours, it is back up now. Likely what happened is your "continue selling when out of stock" setting was changed on the product by the app based on your preorder setting. You have to go to the product and change this back, aside from this the app doesn't edit your code or leave any changes behind.

April 23, 2024

it doesn't work for my second item even i pay for the illimited plans !

LINDA LEE HOPKINS
France
About 14 hours using the app
Casual Ecommerce Apps replied April 24, 2024

Hello,

We have no history if you reaching out to us for support. This issue is a very easy fix we can do in a few minutes. Please reach out to support.

June 10, 2024

la aplicacion dejo de funcionar !

INSIDE
Peru
3 months using the app
Casual Ecommerce Apps replied June 12, 2024

Hello,

We're very sorry for the inconvenience. Theapp had an unexpected issue on the backend yesterday. Fortunately we were able to resolve the issue within a few hours. We have refunded all of your app charges due to the trouble.

February 14, 2024

Doesnt work

Sofian Medjmedj
Czechia
38 minutes using the app