Reviews (423)

Overall rating
4.5
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines order management and shipping, enhancing efficiency. They value the real-time tracking updates for keeping customers informed, seamless Shopify integration, and responsive support team. Features like COD confirmation and NDR automation improve operational efficiency and reduce risks. The app's flexibility and ability to decrease customer queries make it suitable for both startups and established businesses.

November 13, 2021

Didn't work for us. Don't know how people have given 5-star ratings. 1) Firstly, they don't have decent courier options like bluedart or FedEx. Only metro cities get these courier options. 2) No one came to pick up the parcel when we used ecom /delhivery as per their insistence. 3) order tracking link(for delhivery/Ecom) on shopify takes you to DHL tracking page!! 4) New orders are not synced from shopify even after repeated attempts. 5) interface is too complex unlike others and there is no one click booking. 6) You cannot cancel an order on your own if you want to change/ cancel the courier for some reason. 7) Customer support only provides lip service just like other shipping aggregators. We tried this app after reading the positive reviews but it turned out to be worse than the ones we are currently using.

Indirookh
India
4 months using the app
Shipway replied November 18, 2021

We apologize for the bad experience you had with us, We are deeply analysing the issue and making you believe that it will not happen again in future.
Thanks for having patience with us, happy to serve you better.
Team Shipway

May 1, 2021

A lot of limitation for international shippers invoices cant be printed, returns are not available for international shippers, integrating with our couriers didn't happen as promised.

missodd.com
United Arab Emirates
3 months using the app
Shipway replied May 7, 2021

We are sorry for the inconvenience caused to you.
Our team is working on your concern that you have raised for us.
We will update you once, it's completed.
Thanks,
Team Ezyslips

May 6, 2021

Everyone praises them for their "communication" yet i found it quite slow and ill-defined, there is a clear lack of integration and support for international shops and couriers, however, when contacted to try and implement/integrate some of the couriers we require their response went from "we would like to" to a "we can not" in under a week. Understandable in some cases, but their response was unprofessional and inept.
A service that lacks vision and fails to grow or innovate when needed.
Whilst my experience might be subjective and/or is not universal, it is however the experience i had.

DOVEMBER
Saudi Arabia
8 days using the app
Shipway replied May 7, 2021

We also felt bad about your experience with us.
We will be in touch for further communication by email.
Thanks,
Team Ezyslips

July 4, 2023

extremely bad service have been asking them to complete the account setup so that we can start shipping but no one responds. At the end tired of following up and deleting the app. Not happy with the customer support , they are not prompt about the commitments and don't care about what customer wants to do with the app.

ShopLance
India
4 days using the app