Reviews (423)

Overall rating
4.5
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines order management and shipping, enhancing efficiency. They value the real-time tracking updates for keeping customers informed, seamless Shopify integration, and responsive support team. Features like COD confirmation and NDR automation improve operational efficiency and reduce risks. The app's flexibility and ability to decrease customer queries make it suitable for both startups and established businesses.

November 8, 2024

Fantastic service from this logistics platform! Kajal was incredibly efficient and helpful, ensuring timely and smooth delivery. Highly recommended!

Shoppymize
India
About 1 year using the app
November 9, 2024

One of the best all in one shipping solution with all the feature you will require for ecommerce store with a very competitive pricing

Sangeeni
India
2 days using the app
June 29, 2024

I have been using the Order Management System (OMS) provided by Shipway for quite a long time now. The system is incredibly user-friendly, efficient, and packed with features that have streamlined our order processing and tracking to a great extent. The real game-changer, however, has been the exceptional customer support provided by Rishabh. His responsiveness, knowledge, and dedication to ensuring our satisfaction have been outstanding. The seamless integration with Amazon (ATS) and Shopify is a cherry on top. Overall, I highly recommend Shipway to anyone in the e-commerce domain due to their dependable and versatile shipping solutions.

Cozy Fashion
India
7 months using the app
July 23, 2024

We have been using Shipway for our logistics needs, and the experience has been outstanding. Their logistics solutions are top-notch, making the entire shipping process seamless and efficient. The value-added services (VAS) they offer, such as COD order confirmation, NDR automation suite, and Shopify Pushback status, have significantly enhanced our operational efficiency.
The COD order confirmation service ensures that our cash-on-delivery orders are verified promptly, reducing the risk of fake orders and ensuring smoother transactions. The NDR automation suite has streamlined our non-delivery report management, saving us valuable time and effort. Additionally, the Shopify Pushback status integration has been instrumental in keeping the order statuses updated in real-time, providing a superior post-purchase experience for our customers.
A special mention goes to Rishabh Dahiya for his prompt and exceptional support. His dedication to resolving our queries and providing solutions has been commendable. With Shipway and Rishabh's assistance, we have been able to maintain high standards of service for our customers.
We highly recommend Shipway for any business looking for reliable and efficient logistics solutions and outstanding support.

ONYC
India
3 months using the app
April 8, 2024

I am very happy using Shipway forward services. Shipway has helped me reduce my operation timings and efficiently align my order processing task. There support team is very helpful in resolving timely issue and Gaurav Saini from the team has helped me a lot in timely answering all the queries and issues.

Crepdog Crew
India
Over 3 years using the app
June 19, 2024

I am thrilled to share my outstanding experience with Shipway's Return Management System. Their operational efficiency and customer-centric approach have significantly benefitted our business, making them an invaluable partner in our supply chain. A special mention must be made of Rishabh, whose dedication and expertise have been instrumental in our smooth operations. Rishabh's consistently goes above and beyond to ensure all our concerns are addressed promptly and effectively.

We look forward to a continued successful partnership and highly recommend their services to any business seeking reliable and efficient logistics solutions.

THRD
India
9 months using the app
April 5, 2024

Shipway has truly transformed our operations, and it's all thanks to the exceptional service provided by Rishabh Dahiya. Whenever we encounter a bug or issue on-site, the resolution process is remarkably swift and straightforward. The responsiveness of everyone at Shipway is unparalleled; they promptly address any concerns we may have.

Although the processes on the platform may seem extensive, we appreciate the meticulous steps taken to crosscheck every detail and ensure flawless execution. These steps not only streamline our operations but also instil confidence that everything will proceed smoothly. Shipway's dedication to excellence is evident in every interaction, making it an invaluable partner in our journey towards success.

While our experience with Shipway has been overwhelmingly positive, one aspect that has caused some disappointment is the cost associated with add-ons. As much as we value the efficiency and effectiveness of Shipway's services, we can't help but feel disheartened by the additional expenses incurred for certain features.

We understand that quality comes at a price, and we're willing to invest in tools that enhance our operations. However, we hope that Shipway will consider reviewing its pricing structure for add-ons, ensuring that it remains competitive and accessible to businesses of all sizes.

Despite this concern, our overall satisfaction with Shipway remains high, and we look forward to continued collaboration and support from their team.

- Chintu

thejanki.com
India
About 2 months using the app
June 4, 2024

it is a nice experience working with shipway because they give good customer service always there to support and help you when you need .

Hasten Fashion
India
5 months using the app
July 18, 2024

Loved the assistance and support provided by Shipway, helped us aggregate all our shipping providers under a single roof with their software.
Shivam Sharma, a representative from Shipway, demonstrated exemplary professionalism in facilitating our onboarding process, rendering it remarkably seamless. he orchestrated our shipping integration with finesse and also established pivotal connections with pertinent stakeholders from other shipping enterprises.

Vasant Apparel
India
21 days using the app
April 4, 2024

After using Shipway service for more than 6 months, we can definitely say this is one of the best logistic company in India. 5 out 5 stars.

Warsan
India
4 months using the app