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Shipway: All-in-one ecommerce courier/logistics aggregation and shipping solution in India.
Shipway is a one-stop logistics aggregation solution built for Indian D2C Ecommerce that aggregates multiple carrier partners in one place. Shipway has become a reliable shipping solution with its advanced automation features like AI Carrier allocation (Based on pin codes, warehouse locations, etc), Fraud detection, NDR Automation, WhatsApp flows for COD order confirmation & address verification, Pro-active KAM support, Order tracking and notifications, returns & refund automation.
- Logistics aggregation & auto-courier allocation for faster shipping
- Automate order processing from multiple channels with labels & invoices
- NDR management & follow-ups to reduce RTO losses and improve delivery rates
- Return automation for processing instant refunds & exchanges
- Branded tracking & order notifications via SMS/WhatsApp to reduce WISMO calls
Languages
English
Works with
- Bluedart - Delhivery
- Amazon ATS - DTDC
- Unicommerce
- Browntape - Easyecom
- Zoho - Increff
Categories
Rate calculation
Delivery options
Pickup options
Real-time tracking
Pricing
Basic Plan
Free to install
Shipping charges as per usage
- Discounted shipping rates
- Early COD payout
- COD order confirmation
- Branded Tracking page
- NDR Followups
Sliver Plan
$39.99 / month
or $430/year and save 10%
Everything in Basic Plan included in this plan. SMS, Email Notifications, Returns Module charges extra
- 1200 Orders
- 3 Couriers Integration
- Email + SMS Notification Integrations
- Shipment Tracking pages
- NDR Followups
- Returns & Refunds
Gold Plan
$99.99 / month
or $1,080/year and save 10%
Everything in Silver Plan included in this plan. SMS, Whatsapp Notificatiions, Returns Module charges extra
- 3000 Orders
- 5 Courier Integrations
- Custom Labels
- Email + SMS + Whatsapp Integrations
- NDR Followups
- Returns & Refunds
Platinum Plan
$169.99 / month
or $1,800/year and save 12%
Everything in Gold Plan included in this plan. SMS, Whatsapp Notificatiions, Returns Module charges extra
- 5000 Orders
- Unlimited Courier Integrations
- Picklist
- Sub Accounts
- Fraud Orders Detection
- VIP Support (Dedicated KAM)
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (152)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining shipping operations and enhancing customer satisfaction with real-time tracking updates. It integrates seamlessly with Shopify, boosting operational efficiency with features like COD confirmation and NDR automation. The interface is user-friendly, aiding in label generation, returns, and exchanges. Support is responsive, quickly resolving issues and handling high order volumes. Regular updates reflect user feedback, continuously improving the app.
Unable to get support from the Shipway team, no POC provided, ticket closed automatically, they did not reply to emails, never resolved the issue on their portal, billing issue, Invoice print issue, tax calculation issue, order sync issue, return create issue.
Most sellers are facing these issues, but no one attempts to resolve them.
Very pathetic customer support. Very poor service, always unnecessary overwight charges, Very HIGH RTO without reaching out to customers.
Very Poor App..I have installed the app 5 days back. It asks to sign up, after entering all information, it says
Error Please Accept terms and conditions
and surprisingly there is no terms and conditions to accept. No way to reach them out too.
It's been more than 6 months we are using Shipway. I won't say it's seamless, but the customer support is truly commendable. I would especially like to highlight the name of our KAM, Harsh — he's always available when it's urgent, even beyond working hours.
His responsiveness and problem-solving attitude have made a significant difference to our operations.
Having a dependable POC like him really builds trust in the service.
Support
App support provided by Shipway .
Resources
Launched
April 29, 2016
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