Reviews (412)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for streamlining order processing and improving operational efficiency, especially with features like COD order confirmation and NDR automation. It integrates well with major platforms like Shopify and Amazon, keeping order statuses updated in real-time and reducing customer queries by facilitating shipping label generation, shipment tracking, and return management. The app's user-friendly interface and effective support team, particularly individuals like Rishabh and Shivam Sharma, are frequently praised for their quick and effective issue resolution. This app is especially recommended by small and medium-sized direct-to-consumer brands in India for its comprehensive shipping and logistics management capabilities.
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We’ve had a fantastic experience using the Shipway app for our shipping operations. It has streamlined our entire process, from generating shipping labels and manifesting orders to tracking shipments and managing NDRs, ensuring that each package reaches our customers safely. Our customer queries related to shipping and tracking have reduced multifold, and our operations team’s efficiency has increased so much that we’ve even reassigned some staff to new responsibilities.
A special mention goes to Shivam Sharma, our point of contact, who has been exceptionally polite and helpful throughout. In my experience, this is a must-have shipping app for any small or medium D2C brand in India.
Fantastic service from this logistics platform! Kajal was incredibly efficient and helpful, ensuring timely and smooth delivery. Highly recommended!
they can't fix a easy invoice GST issue, you should think before downloading.
Shipway has been a fantastic addition to our toolkit! The customer service team is responsive and reliable, always ready to assist with any inquiries. The app is flexible and open to feature additions, making it ideal for starter brands looking for a tailored solution. It's also easy to integrate and streamline order processing, helping us deliver a smooth experience for our customers. Highly recommended for brands starting out!
Shipway is a huge fraud company. Before activating your account, they call you repeatedly, and they even assign you a POC (point of contact). But after your account is activated and you’ve placed an order, they completely neglect your orders. They haven’t arranged a pickup for me for the past 10 days. This company is a waste of money; stay alert when dealing with them. Afterward, no one will answer your calls, and all the reviews here are fake.
Exceptionally bad service. Two of my shipments have been RTO without contacting the customer. It was company address and two contact numbers were given.
One shipment returned with 50% items missing. Other shipment is in my location but not delivered since August 26, 2024.
I have raised ticket number 35918. Neither customer service is responding despite several follows... Nor my account manager.
I am having to resort to this option because of no response to my issues raised.
Worst service from any shipment company ever. They will stop your COD remittance and block your account without any reason and they do not have any contact number. You can only create tickets on which they will never reply. Better go for Nimbuspost and Shiprocket at least they will not steal your money.
One of the best all in one shipping solution with all the feature you will require for ecommerce store with a very competitive pricing
We have been using Shipway for our logistics needs, and the experience has been outstanding. Their logistics solutions are top-notch, making the entire shipping process seamless and efficient. The value-added services (VAS) they offer, such as COD order confirmation, NDR automation suite, and Shopify Pushback status, have significantly enhanced our operational efficiency.
The COD order confirmation service ensures that our cash-on-delivery orders are verified promptly, reducing the risk of fake orders and ensuring smoother transactions. The NDR automation suite has streamlined our non-delivery report management, saving us valuable time and effort. Additionally, the Shopify Pushback status integration has been instrumental in keeping the order statuses updated in real-time, providing a superior post-purchase experience for our customers.
A special mention goes to Rishabh Dahiya for his prompt and exceptional support. His dedication to resolving our queries and providing solutions has been commendable. With Shipway and Rishabh's assistance, we have been able to maintain high standards of service for our customers.
We highly recommend Shipway for any business looking for reliable and efficient logistics solutions and outstanding support.
I am writing this because I had a good experience in Shipway. Although I had issues regarding returns , where it took 1 month to deliver the RTOs, I want to specifically appreciate our POC Shivam Sharma, who was always available for any query and tried his best to understand our problem. He is one of the best people in Shipway. I would recommend Shipway if you are getting started but beware of their RTOs, they rarely come back on time