Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining order processing and reducing operation times. Its user-friendly interface, including the Shipway Panel and order panel, is praised for simplicity. Key features like return automation, sub-account creation, and tracking ID assignment are valued. The support team is frequently commended for their prompt assistance. Merchants report that the app has positively impacted their logistics and business growth, making it ideal for small businesses. Services related to exchanges, returns, and order fulfillment automation are also highlighted as beneficial.

July 19, 2023

The Shipway order panel is super easy to use, and the customer team is friendly and resolves queries efficiently. I am Using Shipway since last 3 month, amazing experience. Ankit is very supportive, provide quick solutions.

Helping hand for my small business, Thank you Ankit for helping us out.

belageo
India
3 months using the app
July 19, 2023

The staff are very professional and they helped me move all my items without any damages.I have been working with (company) 3+ years now. They are really wonderful. Great service & rates.

byPureNaturals
India
About 1 year using the app
Edited May 30, 2023

The overall panel is really easy to use. Far better than the others in the market. The team is also quite supportive as well.
However the logistic services need to be improved a lot. The KAM support is close to zero if you don't have much orders yet. Hope this improves in future.

Case It
India
About 1 month using the app
July 19, 2023

Great experience. Smooth interface & timely service. Thanks to our account manager Gourav all our issues get resolved on call unlike other companies where you've to talk to the bot.
Cheers

ZACH BEYOND ARTISTRY
India
11 months using the app
July 19, 2023

Shipway is an excellent e-commerce Shipping platform to courier our material all over India with a nominal charges. The application & onboarding process is very simple and easy. The interface is simple and understandable. Order syncing and managing has become easier. Their support team is very helpful in faster resolution of any issues. and KAM MR.NITIN is very supportive and responsible.

Homcci India
India
2 months using the app
Edited November 22, 2023

The service was good at first, but it went downhill afterward. They don't respond to messages or calls, and their support is slow. As a business, we have to manually call the courier to pick up orders since there's no automation.

Many packages don't get delivered, and there's no help to fix this. Payments, refunds, and other money matters are unclear, making things worse. After they onboard you, they don't answer calls or messages.

It seems like they only care about hitting their targets and not about helping customers. It's just bad service after a while. They need to do better.

TechXR Innovations Private Limited
India
5 months using the app
July 19, 2023

Brilliant as always..... Top shelf service every time......Very easy to use!! Keep up the good work!

Manestream
India
4 months using the app
July 19, 2023

Great service and supportive staff. Prince is available anytime for support, Satisfied with the service quality and also they deliver the desired results.

Coloressence Cosmetics
India
5 months using the app
July 4, 2023

extremely bad service have been asking them to complete the account setup so that we can start shipping but no one responds. At the end tired of following up and deleting the app. Not happy with the customer support , they are not prompt about the commitments and don't care about what customer wants to do with the app.

ShopLance
India
4 days using the app
Edited December 31, 2018

Ezyslips has been instrumental in enabling order fulfilment for our new brand. The team has been supportive and effective in their technical support. I would like to mention Kajal Yadav who has been handling my account for a couple of months now. She has always been reachable and helpful in solving my website issues and taking me through the fulfilment process for my team at Bridlen. Keep up the good work!

Bridlen
India
About 5 years using the app