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We began having issues with orders not pulling into the META app, then when we sent in tickets for support, despite having paid for 24/7 support, it would take days to receive a response. The response would be about our ETSY integration, which had also recently been deleted, but was not an issue. We spent the majority of this month asking for and waiting on answers, leaving customers in the balance and essentially wasting the money we spent on a plan for better service. Requests for a refund after pointing this out were ignored, or we again were asked about Etsy. It was disappointing to say the least, but we have to make the best decision for our customers and finally give up on this app and the money wasted.

Very helpful and patient as I am not a computer programer -- quick to respond.
Went out of way to resolve problem

Superb customer service. Quick and timely help with detailed instructions. Such a helpful tool for small business owners.

The app is fairly easy to install. When I have had questions, customer service has been very thorough with giving instructions on how to make the updates. I would definitely recommend using this app.

They have just helped me connect my Shopify store to Facebook and Instagram shopping - I'm not sure I could have done this without their help. It was a seamless, step-by-step hand-holding. I'm hugely grateful and very excited to see my products in the shop! thank you so much :-)

Above and beyond great customer service. Actually responded immediately to my problem and troubleshooted until completion. Fell very confident with this app and their team.

when i say this was the most helpful experience i have had in a long time
Mr Akshay was so knowledgeable and helped me every step of the way for the last 2 days we made progress thank you very much i would definitely recommend this app

I recently integrated CedCommerce Social Connector into my Shopify store, and it has been a game-changer. The app seamlessly connects TikTok Shop, Facebook, and Instagram, offering features like real-time syncing and easy Facebook ad management. Setting up and linking accounts is a breeze, making it a must-have for a hassle-free multi-channel experience.

The customer service team is consistently prompt and knowledgeable, providing valuable assistance around the clock. This commitment to user support is a standout feature, reflecting the app's focus on user success.

CedCommerce Social Connector goes beyond integration, offering product optimization with relevant keywords for better visibility on Facebook. Overall, it's a reliable and effective solution for anyone looking to enhance their social commerce journey. If you're seeking a comprehensive multi-channel Shopify integration with excellent customer service, this app is highly recommended.

The app interface allows me to remove 2 steps from my marketing and keep my catalogs updated on two social media platforms, the app is helpful to my business for making it simple to just load from one location, and I recommend it to others as the easy use and customer support makes it simple to add to my systems.

The app was easy to install, set up was a bit of a faff and not as automated as I hoped (TikTok shop) but after putting in the time to set it up it worked ok. The snag is that the 'free' option is not 10 orders a month but 10 orders in total. So very quickly you have to upgrade. It's very misleading on the pricing page and as you can now sync Shopify directly I decided not to bother upgrading.